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Program Support Assistant resume examples for 2024

Program support assistant resume research summary. We analyzed 1,817 program support assistant resumes to determine which ones land the most jobs. Below you'll find example program support assistant resumes that can help you get an interview (and a job offer) from companies like Department of Veterans Affairs and Veterans Affairs, Veterans Health Administration. Here are the key facts about program support assistant resumes to help you get the job:

  • The average program support assistant resume is 589 words long
  • The average program support assistant resume is 1.3 pages long based on 450 words per page.
  • Patients is the most common skill found on resume samples for program support assistants. It appears on 13.6% of program support assistant resumes.

After learning about how to write a professional resume for a program support assistant, make sure your resume checks all the boxes with our AI resume builder .

Resume

Program Support Assistant resume example

How to format your program support assistant resume:.

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose from 10+ customizable program support assistant resume templates

Choose from a variety of easy-to-use program support assistant resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your program support assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Program Support Assistant Resume

Program Support Assistant resume format and sections

1. add contact information to your program support assistant resume.

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set .

Program Support Assistant Resume Contact Information Example # 1

Montgomery, AL 36043| 333-111-2222 | [email protected]

2. Add relevant education to your program support assistant resume

  • The name of your school
  • The date you graduated ( Month, Year or Year are both appropriate)
  • The name of your degree
  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)
  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Program Support Assistant Resume Relevant Education Example # 1

Master's Degree In Psychology 2008 - 2009

University of North Carolina at Chapel Hill Chapel Hill, NC

Program Support Assistant Resume Relevant Education Example # 2

High School Diploma 2015 - 2017

3. Next, create a program support assistant skills section on your resume

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills ; soft skills are hard to test
  • Emphasize the skills that are most important for the job

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an program support assistant resume

Customer Service Skills

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Data Entry Skills

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Patient Care Skills

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Direct Support Skills

Direct support is a one-on-one service that helps with daily life skills and tasks that strengthen one's independence. A direct support professional is responsible for a variety of tasks related to the general care of people with physical, cognitive, or developmental disabilities. The goal is to assist people to reach their full potential and to integrate and get engaged in their community.

Phone Calls Skills

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Data Collection Skills

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Top Skills for a Program Support Assistant

  • Patients , 13.6%
  • Veterans , 10.2%
  • Program Support , 8.4%
  • Customer Service , 8.0%
  • Other Skills , 59.8%

4. List your program support assistant experience

The most important part of any resume for a program support assistant is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of program support assistants" and "Managed a team of 6 program support assistants over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

  • Disbursed medications, maintained resident notes and files, and displayed a keen knowledge of drug usage and side effects.
  • Established and maintained open lines of communication with caseworkers, physicians co-workers and employers.
  • Prepared documentation for Medicaid billing.
  • Developed MS Access asset databases for leased & owned hardware & software.
  • Installed and setup ISDN routers using ISDN telephone lines between office buildings for local network access.
  • Reviewed applications, input patient info into online database, scheduled medical appointments, contacted patients
  • Processed pay estimates and invoices in QuickBooks for managing payments against contractor and architectural contracts for the school's building program.
  • Coordinated and maintained weekly attendance and annual vacation records on 90 department employees for payroll processing.
  • Processed code compliance complaints from phone and Internet inquiries; set up and maintained case files for Division.
  • Utilized Excel, PowerPoint, and other Microsoft software.
  • Demonstrated ability to troubleshoot instrumentation and determine solutions.
  • Handled base level troubleshooting over the phone, along with managing student dorm internet, and ticket system upkeep.
  • Created and maintained electronic database for internship program.
  • Developed relationships with prospective students, parents and donors; engaged alumni, and aided office operations
  • Monitored hours worked versus time entered by work-study students to prevent time theft.
  • Worked in a fast-paced environment and demonstrated the ability to positively handle customer questions and/or needs.
  • Operated phone and public address system to facilitate communication between employees.
  • Reconciled non-payroll monthly budget accounts and reports.
  • Maintained integrity of the inventory through accurate scanning and placement efforts.
  • Maintained administrative practices concerning payroll, timekeeping and credit.

5. Highlight program support assistant certifications on your resume

Specific program support assistant certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your program support assistant resume:

  • Certified Nurse Assistant (CNA)
  • Medical Assistant
  • Certified Billing and Coding Specialist (CBCS)
  • Basic Life Support for Healthcare and Public Safety (BLS)
  • Certified Pharmacy Technician (CPhT)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Medical Office Manager (CMOM)
  • Nationally Certified Medical Office Assistant (NCMOA)
  • Certified Clinical Medical Assistant (NHA)
  • Medication Aide Certification (MACE)

6. Finally, add an program support assistant resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your program support assistant resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  • New York State Restaurant Association Jobs (5)
  • National Institutes of Health Jobs (52)
  • Department of Homeland Security Jobs (12)
  • U.S. Department of State Jobs (11)
  • Small Business Administration Jobs (12)

Common program support assistant resume skills

  • Program Support
  • Customer Service
  • Rehabilitation
  • Provides Administrative Support
  • Patient Care
  • Developmental Disabilities
  • Direct Support
  • Social Work
  • Phone Calls
  • Data Collection
  • Word Processing
  • Clerical Support
  • Medical Terminology
  • Telephone Calls
  • Office Equipment
  • Timekeeping
  • Meeting Minutes
  • Scheduling Appointments
  • Personnel Actions
  • Administrative Functions
  • Travel Arrangements
  • Management System
  • Primary Care
  • Administrative Tasks
  • Technical Assistance
  • Technical Troubleshooting
  • Computer System
  • Health Insurance
  • Supply Support
  • Statistical Data
  • Administrative Assistance
  • Applied Behavior Analysis
  • Travel Vouchers
  • Provide Customer Support
  • Informed Consent
  • Expense Reports

Program Support Assistant Jobs

Links to help optimize your program support assistant resume.

  • How To Write A Resume
  • List Of Skills For Your Resume
  • How To Write A Resume Summary Statement
  • Action Words For Your Resume
  • How To List References On Your Resume

Program Support Assistant Related Resumes

  • Administrative Support Assistant Resume
  • Advising Assistant Resume
  • Assistant Program Coordinator Resume
  • Assistant Program Leader Resume
  • Behavioral Assistant Resume
  • Child And Youth Program Assistant Resume
  • Field Assistant Resume
  • Housing Assistant Resume
  • Medical Support Assistant Resume
  • Program Assistant Resume
  • Resident Assistant Resume
  • Service Assistant Resume
  • Social Worker Assistant Resume
  • Support Resume
  • Support Associate Resume

Program Support Assistant Related Careers

  • Activity Assistant
  • Administrative Support Assistant
  • Advising Assistant
  • Assistant Program Coordinator
  • Assistant Program Leader
  • Behavioral Assistant
  • Child And Youth Program Assistant
  • Family Service Assistant
  • Field Assistant
  • Housing Assistant
  • Medical Support Assistant
  • Program Assistant
  • Program Facilitator
  • Resident Assistant
  • Service Assistant

Program Support Assistant Related Jobs

What similar roles do.

  • What Does an Activity Assistant Do
  • What Does an Administrative Support Assistant Do
  • What Does an Assistant Program Coordinator Do
  • What Does an Assistant Program Leader Do
  • What Does a Behavioral Assistant Do
  • What Does a Child And Youth Program Assistant Do
  • What Does a Family Service Assistant Do
  • What Does a Field Assistant Do
  • What Does a Housing Assistant Do
  • What Does a Medical Support Assistant Do
  • What Does a Program Assistant Do
  • What Does a Program Facilitator Do
  • What Does a Resident Assistant Do
  • What Does a Service Assistant Do
  • What Does a Social Worker Assistant Do
  • Zippia Careers
  • Community and Social Services Industry
  • Program Support Assistant
  • Program Support Assistant Resume

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Help Center

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  • What to include

What should I include in my federal resume?

Whether you’re a current federal employee or new to the federal government, your resume is the primary way for you to communicate your education, skills and experience.

Before you get started

Read the entire job announcement. Focus on the following sections to understand whether or not you qualify for the position. This critical information is found under:

  • Duties and Qualifications
  • How to Apply (including a preview of the assessment questionnaire, if applicable)
  • How You Will be Evaluated

Make sure you have the required experience and/or education before you apply. Hiring agencies use the job announcement to describe the job and the required qualifications, including:

  • Level and amount of experience

What to include in your resume

Federal jobs often require that you have experience in a particular type of work for a certain period of time. You must show how your skills and experiences meet the qualifications and requirements listed in the job announcement to be considered for the job.

Include important contact information

Don’t forget to add current contact information. Most job applications require this information:

  • Phone number

Read the job opportunity carefully to make sure you have included all required contact information.

Include dates, hours, level of experience and examples for each work experience

For each work experience you list, make sure you include:

  • Start and end dates (including the month and year).
  • The number of hours you worked per week.
  • The level and amount of experience—for instance, whether you served as a project manager or a team member helps to illustrate your level of experience.
  • Examples of relevant experiences and accomplishments that prove you can perform the tasks at the level required for the job as stated in the job announcement. Your experience needs to address every required qualification.

Program Analyst GS-343-11 January 2009—Present 40 Hours/Week $63,000/Year

  • Experience/Accomplishment

Include volunteer work and roles in community organizations

Don’t limit yourself to only including paid work experience. Include relevant volunteer work or community organizations roles that demonstrate your ability to do the job.

Use numbers to highlight your accomplishments

Use numbers, percentages or dollars to highlight your accomplishments—you can find this information in things like your performance reviews, previous job descriptions, awards and letters of recommendation.

When explaining your accomplishments:

  • Include examples of how you saved money, earned money or managed money.
  • Include examples of how you saved or managed time.
  • “Improved efficiency of document processing by 25 percent over the previous year”.
  • “Wrote 25 news releases in a three-week period under daily deadlines”.
  • “Managed a student organization budget of more than $7,000”.
  • “Wrote prospect letter that has brought in more than $25,000 in donations to date”.

These statements show in concrete terms what you accomplished.

More resume writing tips

Customize your resume.

You should tailor your resume to the job announcement rather than sending out the same resume for every job. Customizing your resume helps you match your competencies, knowledge, skills, abilities and experience to the requirements for each job. Emphasize your strengths and include everything you’ve done that relates to the job you’re seeking. Leave out experience that isn’t relevant.

Use similar terms and address every required qualification

Your experience needs to address every required qualification in the job announcement. Hiring agencies will look for specific terms in your resume to make sure you have the experience they’re seeking.

For example, if the qualifications section says you need experience with “MS Project” you need to use the words ” MS Project” in your resume.

Organize your resume to make it easy to understand

You need to organize your resume to help agencies evaluate your experience. If you don’t provide the information required for the hiring agency to determine your qualifications, you might not be considered for the job.

  • Use reverse chronological order to list your experience—start with your most recent experience first and work your way back.
  • Provide greater detail for experience that is relevant to the job for which you are applying.
  • Show all experiences and accomplishments under the job in which you earned it. This helps agencies determine the amount of experience you have with that particular skill.
  • Use either bullet or paragraph format to describe your experiences and accomplishments.
  • Use plain language—avoid using acronyms and terms that are not easily understood.

Hiring agencies often receive dozens or even hundreds of resumes for certain positions. Hiring managers quickly skim through submissions and eliminate candidates who clearly are not qualified. Look at your resume and ask:

  • Can a hiring manager see my main credentials within 10 to 15 seconds?
  • Does critical information jump off the page?
  • Do I effectively sell myself on the top quarter of the first page?

Review your resume before you apply

Check your resume for spelling and grammatical errors and have someone else, with a good eye for detail, review your resume.

Important facts about the federal hiring process

  • The federal government does have a standard job application. Your resume is your application.
  • Hiring agencies use the job announcement to describe the job and list the required qualifications and responsibilities.
  • After applying, the hiring agency uses the information in your resume to verify if you have the required qualifications stated in the job announcement.
  • Once the hiring agency has determined who is qualified, they may use other assessments such as interviews or testing to determine the best qualified applications.

Learn more about the federal hiring process .

Additional resources

  • What should I leave out of my resume?
  • How to build a resume
  • How to create a resume

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Resume Worded  |   Skill Profile

Skill profile, program support assistant, improve your resume's success rate by using these program support assistant skills and keywords ..

  • Hard Skills and Keywords for your Program Support Assistant Resume
  • ATS Scan : Compare Your Resume To These Skills
  • Sample Resume Templates
  • How To Add Skills
  • Program Support Assistant More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

  • 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., program support assistant resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Program Support Assistant job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.
  • Public Policy
  • Administrative Assistance
  • Community Outreach
  • Administration
  • Program Management
  • Federal Government
  • Military Operations
  • Office Administration
  • Timekeeping
  • U.S. Department of Defense
  • Human Resources (HR)
  • Nonprofit Organizations

Resume Skills: Management Tools

  • Monday.com(JIRA)

Resume Skills: Software Proficiency

  • MS Office Suite
  • Google Workspace

Resume Skills: Administrative

  • Report & Document Preparation
  • Records Management
  • Meeting Planning
  • Data Management
  • Travel Arrangements

Resume Skills: Languages

Resume skills: administrative tools.

  • Microsoft Office Suite
  • Google Suite

Resume Skills: Database Systems

Resume skills: administration software.

  • Salesforce CRM
  • Oracle Database

Resume Skills: Time Management Techniques

Resume skills: financial management.

  • Budget Forecasting
  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.
   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Program Support Assistant Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Program Support Assistant Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Program Support Assistant resume?

Go through the Program Support Assistant posting you're applying to, and identify hard skills the company is looking for. For example, skills like Administration, Community Outreach and Data Entry are possible skills. These are skills you should try to include on your resume.

sample federal resume program support assistant

Add other common skills from your industry - such as Military, Administrative Assistance and Program Management - into your resume if they're relevant.

sample federal resume program support assistant

Incorporate skills - like Human Resources (HR), Timekeeping and Office Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

sample federal resume program support assistant

Since you're going to be interfacing with different teams and people, Program Support Assistant hiring managers expect you to be able to multitask, so it's a good idea to emphasize this skillset in your resume.

sample federal resume program support assistant

Teamwork is a common competency hiring managers look for, particularly for Program Support Assistant roles, so include at least 1-2 examples of accomplishments that involved leading a team, or collaborating with others to complete a project.

sample federal resume program support assistant

Try to add the exact job title, Program Support Assistant, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

sample federal resume program support assistant

Word Cloud for Program Support Assistant Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Program Support Assistant job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Top Program Support Assistant Skills and Keywords to Include On Your Resume

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual program support assistant recruiter sees it. for free., program support assistant resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Marketing Program Manager

An effective Description of the templates...

Marketing Program Manager Resume Sample

Download this resume template

Every business needs marketing. The field has flourished over the last decade with the explosive growth of social media and endless channels to reach your target audience. A marketing program manager will work closely with the marketing team and cross-department communication is a must. This resume template will demonstrate your previous experience in marketing and communication.

Tips on why this template works

   applicable skills to marketing program manager.

The Skills section of the resume mentions specific hard skills, such as market research, product development, Google AdWords, Salesforce CRM, and more. These specific skills are necessary for a marketing program manager in 2023 and check off all of the boxes for the position. Using hard skills rather than soft skills also showcase your fluency in the marketing field.

Applicable skills to Marketing Program Manager - Marketing Program Manager Resume

   Tailored to the Marketing Program Manager role you’re applying for

The positions in the work history are all marketing related and detail relevant, prior experience to both marketing and program management. This specialized resume is an excellent fit for the marketing program manager role, and you would not want to use this resume for a technical program manager role in comparison.

Tailored to the Marketing Program Manager role you’re applying for - Marketing Program Manager Resume

Resume Example Entry-Level Program Manager

Entry-Level Program Manager Resume Sample

The barrier to entering a new industry can be difficult, but you shouldn’t let that deter you from what you want to do and any windows of opportunities! After all, you miss 100% of the shots you don’t take. This entry level program manager resume capitalizes on your education, followed by your work experience and other applicable activities that make you a promising candidate to get your foot in the door.

   Highlights related education and extracurricular activities to a Program Manager

Not having real world work experiences won’t disqualify you from an entry-level job in 2023. Relevant academic success and internships will help you stand out from other fresh graduates who may be lacking applicable experience. The added bonus of event management and being a member of the committee further shows your dedication to program management in this resume template.

Highlights related education and extracurricular activities to a Program Manager - Entry-Level Program Manager Resume

   Emphasis on transferable business and leadership skills

A program manager must be savvy in the realm of business management and collaboration, given the responsibilities of the role. By using keywords such as “data analyst,” “standardized reporting,” and “managed international stakeholders,” this entry level resume template shines amongst the pool of applicants to the recruiter.

Emphasis on transferable business and leadership skills - Entry-Level Program Manager Resume

Resume Example Senior Program Manager

Senior Program Manager Resume Sample

So, you have experience in this role and you’re looking for something new. This isn’t your first rodeo and you’re familiar with the world of program management -- if this sounds familiar, this senior program manager resume template is for you! This resume is heavily concentrated on your impressive work experience and transferable skills.

   Longevity of previous roles in work experience

Hopping between jobs is generally discouraged, though sometimes life gets in the way with uncontrollable events like COVID-19 in 2023. However, multiple jobs with six months or less on a resume is a red flag to recruiters. In comparison, this resume has several positions with at least two years minimum at each which shows investment to your employer, and retention is very valuable to companies.

Longevity of previous roles in work experience - Senior Program Manager Resume

   Shows professional development with a promotion

In this program manager resume template, the first bullet point under Third Company details a promotion as a reward for excellent performance -- one year quicker than anticipated. The promotion shows that your previous employer saw value in what you offered and gave you more responsibilities as well as compensation based on your accomplishments, which is attractive to companies.

Shows professional development with a promotion - Senior Program Manager Resume

Resume Example Technical Program Manager

Technical Program Manager Resume Sample

The technical industry has wildly grown over the last several years, with many developer and engineer roles in high demand by startups and tech giants alike. As a result, technical program managers in 2023 are highly desirable and this resume template will show you how to stand out against the competition with powerful words and relevant examples.

   Strong action verbs related to a Technical Program Manager

The use of actionable verbs on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results.

Strong action verbs related to a Technical Program Manager - Technical Program Manager Resume

   Specific examples of finished projects

A program manager is responsible for high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Inquiring minds want to know!

Specific examples of finished projects - Technical Program Manager Resume

Resume Example Operations Program Manager

Operations Program Manager Resume Sample

If you're in operations, make sure to focus your resume on how you improved general operations at your company, whether that's process improvement or creating systems.

   Good use of metrics

Almost every bullet point uses numbers, which immediately adds context to achievements and tells recruiters the impact you've had.

Good use of metrics - Operations Program Manager Resume

   Focused on operations

This is a resume example of a highly focused resume, specifically in operations, through the past job titles. In addition, skills included on this resume are highly relevant to operations (e.g. supply chain management).

Focused on operations - Operations Program Manager Resume

Resume Example Executive Assistant to CEO

Executive Assistant to CEO Resume Sample

Sometimes a CEO may require more personal assistance and will want to hire an executive assistant to directly support their needs. This position is the CEO’s primary resource, and must demonstrate deep administrative and organizational expertise to support the demands of the highest position in the company. When writing your CEO executive assistant resume, make sure to showcase your mastery of relevant skills, such as calendar management, hiring logistics, and event operations.

   Showcase skills relevant to support C-levels

Different CEOs have different needs - for this position in particular, it’s important to read the job description carefully and even do some research of your own into the company’s CEO, given that their information is included. Make sure to include skills that tailor to the job posting. For example, if the executive travels often, emphasize your experience in making travel arrangements or serving as a travel assistant.

Showcase skills relevant to support C-levels - Executive Assistant to CEO Resume

   Use strong action verbs in your bullet points

Use strong action verbs, accompanied with relevant metrics, to demonstrate skills that are relevant to supporting a CEO. Executive assistants to CEOs must wear a variety of hats and be quick on their feet. Use such verbs as “liaised”, “collaborated”, and “oversaw” to demonstrate such abilities.

Use strong action verbs in your bullet points - Executive Assistant to CEO Resume

What are the top skills you should add to your Program Support Assistant resume?

Some effective Program Support Assistant skills you can add to your resume include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume
Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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sample federal resume program support assistant

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sample federal resume program support assistant

Program Support Assistant Resume Samples

The general supervision, the Program Support Assistant is tasked with the duty of supporting a particular program or academic or student service operation. Even though the job description varies based on the work setting, the following are common duties mentioned on the Program Support Assistant Resume – ensuring the organization’s policies and procedures are running smoothly, arranging meetings, assisting with various inquiries and concerns , updating records, conducting market research, handling purchase requests , assisting in budgeting and training, assisting in researching and performing related duties as assigned.

Minimum acceptable qualifications include – experience with public relations and marketing; understanding of programming terminology, customer service skills, and the ability to solve issues efficiently and fast. Successful resumes make a display of a college degree. However, a good amount of training and experience will also serve the purpose.

Program Support Assistant Resume example

  • Resume Samples
  • Program Support Assistant

Program Support Assistant Resume

Objective : Seeking a challenging position within an organization where I can fully utilize my education and experience with Information Security Management, Administrative and/or Program Management, and Program/Project management, concepts, practices, office procedures, and an excellent orientation specialist.

Skills : Clerical, Data entry and Word processing.

Program Support Assistant Resume Model

Description :

  • Provide technical and administrative assistance to the Mental Health Director, Mental Health Program Manager, and Mental Health Care Providers and Optometrists, Ophthalmologists, Cardiologists, and Neurologists, on a day to day basis.
  • Responsible for initiating a variety of request for ancillary services through the VA's patient information database such as (VISTA/CPRS).
  • Managed, administered, and ensured the data analysis and data extraction, maintenance, and operations of most database systems to obtain greater efficiency in computer memory and processes; additionally develops, selects, and maintains all databases.
  • Coordinated actions with clinical service lines, human resource management, and the director to ensure all credentials and privileges for 15-20 members of the Mental Health staff, including physicians, psychologists, and social workers were current and complete.
  • Served as a facilitator in the provision of services and benefits and maintain an effective working relationship with the internal and external customer.
  • Successfully trained ten co-workers on the use of Microsoft programs (Outlook, Word, Excel, Access, and PowerPoint).
  • Responsible for arranging appointments which includes interpreting and verifying provider orders in accordance with VHA national guidelines.

Program Support Assistant III Resume

Headline : Program Support Assistant will provide administrative support for the Community Engagement Program. The Program Support Assistant is responsible for organizing and maintaining the Community Engagement program, which includes scheduling, preparing and disseminating materials, and tracking participant progress.

Skills : Computer Support, Management, Leadership, Windows, Mac OS, Microsoft Office, PeopleSoft, Oracle, SharePoint, ProClarity, Vista, AdHoc, Java Programming, Visual Basic Programming, Inventory Management, Shipping And Receiving.

Program Support Assistant III Resume Model

  • Supports Telehealth IT systems, including technical support, vendor contracts, service requests, staff training and implementation of equipment.
  • Implements and provides support for equipment and programs assisting in patient care and increased efficiency of functions.
  • Travels to Community Based Outpatient Clinics (CBOCs) for equipment installation and troubleshooting purposes.
  • Coordinates the equipment installation process for Home Telehealth, Store and Forward Telehealth and Clinical Video Telehealth.
  • Manages and trains the Home Telehealth Store and Forward Telehealth and Clinical Video Telehealth program personnel as they install, troubleshoot, and retrieve all forms of Telehealth equipment.
  • Manages the schedules for Store and Forward Telehealth and Clinical Video Telehealth programs, including those providing video care within the VA and those providing video care to patient homes through Vista, CPRS, and Jabber.
  • Management duties consist of coordinating program support work schedules with patient availability, resolving any issues experienced during the education and installation process.

Program Support Assistant II Resume

Headline : Seeking a challenging opportunity to excel in a positive and challenging work environment, where knowledge, learned expertise and education can benefit corporate goals and objectives as an instructor in the educational field.

Skills : MediSoft, Planning Skills.

Program Support Assistant II Resume Format

  • Supported the DoD SBIR/STTR Commercialization Lead with annual audits of participating small businesses to analyze the success of the SBIR and STTR programs by analyzing submitted proposals, awarded contracts, and successful commercialization of prototyped products.
  • Connected with commercialized SBIR/STTR small businesses to highlight the SBIR/STTR programs significance in the success of the business.
  • Provided commercialization support to small businesses and DoD agencies including Army, Navy, Air Force, and other small DoD agencies by providing briefings on the DoD SBIR/STTR commercialization process, commercialization achievement index (CAI), and commercialization readiness program (CRP).
  • Advised in the review of program documents (solicitations, program memos, desk reference) prior to public release to include investigating legislation and regulation to ensure documents were aligned with congressional intent.
  • Acted as the liaison to small business for the DoD SBIR/STTR Program by providing program information and proposal submissions assistance through email and telephone.
  • Formalized a monthly review of the DoD SBIR/STTR websites and agencies specific websites to ensure information on DoD SBIR/STTR programs websites relays accurate and update to date information.
  • Monitored approximately 5,000 small business user accounts and 300 supporting government personnel in the DoD SBIR/STTR website.

Program Support Assistant I Resume

Objective : Seeking a position that will utilize my experience and education while encouraging any possibilities for future growth in which I can expand my computer and management skills in an environment that will enable me to make significant contributions towards the success of the organization.

Skills : Law Enforcement, Management, Instructor.

Program Support Assistant I Resume Format

  • Served as an assistant to the Branch Chief of Compliance and Enforcement and to the Program Manager of the Air Quality Division.
  • Answered telephones for the Air Quality Division and direct callers to the appropriate programs that will suit the callers needs Collecting and received permit fees from various contractors to perform asbestos abatement projects in the District of Columbia.
  • Composed various correspondence, reports, and etc.
  • Processed request for permits to asbestos abatement contractors, making sure that contractor is in compliance with the regulations established by the Asbestos Abatement Program.
  • Composed monthly reports that are submitted to the Chief Financial Officer along with checks for permit fees submitted by various contractors that are received by the Asbestos Abatement program.
  • Composed monthly inspections reports and performance measures for the inspectors in the Compliance and Enforcement Branch with the approval of the Branch Chief of Compliance and Enforcement.
  • Prepared time and attendance sheet for 25 employees in the Air Quality Division Prepared Travel and Training form for employees in the Air Quality Division who attends conferences and training.

Sr. Program Support Assistant Resume

Summary : Dependable professional with ten plus years of experience; offering versatile office management skills and proficiency in project management. Strong planner, and problem solver who readily adapts to change; works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Skills : Microsoft Office, CGE Travel System, HHS Government Ordering System.

Sr. Program Support Assistant Resume Format

  • Independently identified the need for, plan, organize, and conduct technical assistance based on examination of management needs with the supervisor.
  • Kept abreast of changes that impacted assigned review programs including new legislation, administration priorities, and FDA policies and initiatives.
  • Prepared special reports, presentations, and summaries for the Director of the Division of Biometrics IV and other Office staff.
  • Obtained and verified information by researching office records and reference documents and by conferring with program officials within and outside the Division.
  • Personally responded to inquiries addressing program management issues, such as the Office's policies on budget, time keeping, travel, other administration functions, and frequently requested program-specific technical information that would otherwise require the supervisor's personal attention.
  • Interpreted requests for programmatic action or information, and provide guidance, advice, assistance, interpretations, and recommendations to Office and Agency officials, program directors, private industry representatives and others concerning Office programs and activities.
  • Researched information on FDA functions and activities required by the supervisor or Deputy for reports or for use in meetings.

Jr. Program Support Assistant Resume

Summary : To obtain a rewarding and responsible position where my background, life experience and abilities in the area of Customer Service would be a valuable asset.

Skills : Microsoft Office, CPRS, CPRS, VisTA, VisTA, Navision, Navision.

Jr. Program Support Assistant Resume Sample

  • Provides accurate and timely response to all internal and external customers' requests in a courteous, professional and helpful manner.
  • Maintains contact with medical and clerical staff in various service lines to resolve delays and misunderstandings in the medical administrative aspects of providing medical care.
  • Responds to telephone calls in a courteous and professional manner soliciting pertinent information to help identify the patient's needs.
  • Promotes a climate conducive to high morale and recognition of individual and demonstrates positive team building skills to promote a stress managed environment.
  • Performs duties as a team member willingly and demonstrates flexibility accepting all assignments including coverage and assistance in any area of the PC Service Line that is requested by the supervisor.
  • Coordinates daily the outpatient scheduling for all new and established patients for the Primary Care team providers, Mental Health team providers, Nurses, PharmD, Coumadin, Social Workers and Dietician.
  • Demonstrates proficient skills in the data entry and/or retrieval of pertinent information.
  • Accesses pertinent health data from the VistA Appointment Management and Computerized Patient Record System (CPRS) in emergent or urgent situations.

Program Support Assistant/Associate Resume

Objective : To obtain a challenging position that utilizes my organizational skills as well as my educational knowledge. Criminal justice profession would be to work with honesty, sincerity and hard work.

Skills : Proficiency with Microsoft Office, various HRIS systems, and E- Automate Digital software Strategic planning, Account maintenance and, Recruiting Complex problem solving, Training and development, Employee coaching Budget development and tactical targeting.

Program Support Assistant/Associate Resume Example

  • Position's initial point of contact for Fee Program providing general clerical public contact support services such as answering telephone, referring visitors, or providing information about the office and its functions, and standard operating procedures.
  • Responsible for all incoming/outgoing correspondence, processing/routing correspondence, creating/maintaining files and logs concerning correspondence.
  • Prepares/sends veterans, families and private medical facilities applicable correspondence.
  • Accesses computer applications to determine program which veteran's claim will be considered under for payment.
  • Performs claim research and retrieval as needed per current workload.
  • Performs clerical or technical program support work for a variety of technical and/or program specialists in support of fee programs.
  • Performs work involving collection, compilation, and/or tracking of data and statistical information in support of the Health Net program operations through excel spreadsheets.
  • Performs scanning of a variety of non-VA health care records, and verifies scanned documents bringing any errors to the attention of Management or designee for review and resolution.

Program Support Assistant/Coordinator Resume

Objective : Versatile and passionate mental health advocate with a strong education background in both health management and professional counseling. Comfortable and excels working autonomously or in a team-based setting. A genuine professional with a strong track record of establishing solid relationships with clients, co-workers, administration and local agencies. Committed to delivering quality service with strong interpersonal and communication skills.

Skills : Medical Billing And Coding, Front desk, Emr, Management.

Program Support Assistant/Coordinator Resume Sample

  • Provided variety duties by performing special projects, administrative, research, gather and evaluate data, developing proposals, drafting documents, management support to the Director and Deputy of the department.
  • Served as a point of contact for the Office, its management staff, and higher level program, and administrative specialists.
  • Prepare reports, presentations and summaries for the Associate Commissioner and other office directors.
  • Evaluated, analyzed, and correlated all information relevant to the subject and drafts, reports, summaries and presentations.
  • Examined, edit, and consolidated information to be sure it is complete, factually correct, and writer in an appropriate style and format for the office of the Commissioner.
  • Worked and in charge on main procurements related to facilities and properties.
  • Evaluated, analyzed, obtained and verified information by researching office records and reference documents and by conferring with program officials within and outside the Division.

Program Support Assistant/Executive Resume

Objective : To pursue a position in your company where I can utilize my skills, training and education in computers, communication, health services, customer service and management so I can share and expand my knowledge in a well-developed business environment.

Skills : Instructor Training Qualified.

Program Support Assistant/Executive Resume Format

  • Processes incoming and outgoing materials such as RCA Charter letters, Tort Claim information, memoranda, and other forms of written communication for Patient Safety, and Risk Management Programs.
  • Performs the following types of duties: develops and edits reports, reviews them for accuracy and completeness, collaborates with Quality Management and Patient Safety to prepare education, training and support materials for a variety of Patient Safety, Risk Management and Quality Management activities.
  • Ensures required processes for Peer Reviews, Tort Claims, are complete.
  • Schedules RCA team meetings and ensures completion of required timelines.Coordinates meetings, and/or conferences.
  • Prepares agenda and minutes of meetings including the Patient Safety Committee (PSC), Peer Review Committee (PRC) and any other subcommittee or group chartered from the PSC.
  • Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's Patient Safety and Risk Management Programs.
  • Assists in the planning, review, and reporting of data/statistical results of program/project studies.

Program Support Assistant/Technician Resume

Objective : Seeking a challenging career opportunity; which will help me to utilize administrative background while assisting me to gain experience, employ excellent interpersonal skills, and enable me to make a positive contribution.

Skills : Microsoft Office, Weapon Marksman, Weapon Repair Specialist, Inventory Management, Held a Secret Clearence While Enlisted in the Army.

Program Support Assistant/Technician Resume Model

  • Assists the Director, Deputy Director, and Associate Directors at Headquarters.
  • Maintains supervisor's calendar and schedules appointments based on needs of the organization.
  • Receives incoming calls and screen for proper channeling, exercise discretion and judgment in responding to requests for information Interprets policies, regulations, precedents and work directions and apply it to specific cases or problems, analyze results, and make recommendations for action.
  • Conduct searches of various publications including FDA Staff Manual Guides, the Code of Federal Regulations, Agency and Departmental directives, etc.
  • and crossreference publications via online systems; researches information on FDA functions and activities for reports or for use in meetings.
  • Drafts, consolidates and distributes a variety of documents prepared by professional staff; ensures that documents are written in the appropriate style for its intended purpose, that it is clear and complete, and spelling, punctuation and grammar is correct.
  • Establish and maintain files, and revise and dispose of files in accordance with an established functional filing system.

Program Support Assistant (Part-time) Resume

Summary : Highly qualified Program Support Assistant with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.

Skills : Excellent administrative skills & abilities.

Program Support Assistant (Part-time) Resume Example

  • Provided administrative and technical support to the Office of Quality Management; procurement, training, records and files, time and attendance and office equipment.
  • Transformed data collection into useful analyzed, trended, and relevant information to be used in the improvement of performance process for implementation of best practices.
  • Assisted top management in special projects; assisted in the preparation for the Joint Commission and the Office of Inspector General visits.
  • Served as Automatic Data Processing Application Coordinator (ADPAC) responsible for user-level management and maintenance and implementing computer programs developed to support Quality Management department.
  • Performed basic analysis for data and generated a variety of reports for various individuals.
  • Lead Medical Support Assistant Completed ongoing reviews to ensure quality of work (accuracy of authorizations, accurate and timely scheduling of appointments, effective follow-up of consults, and timely response to queries).
  • Provided orientation and training for new and current employees in Non-VA Care Coordination department.

Summary : Exceedingly experienced in various capacities ranging from technical to business ownership. Believe valuable asset in any of the employment scenarios in which I have experience in.

Skills : Computer Support, Management, Leadership, Windows, Mac OS, Microsoft Office, PeopleSoft, Oracle, SharePoint, ProClarity, Vista, AdHoc, Java Programming, Visual Basic Programming, Inventory Management, Shipping and Receiving.

Program Support Assistant Resume Model

  • Review VA Work Study Applications from a multi-state jurisdiction and make decisions about the eligibility of claimants based upon education award records.
  • Interview applicants, explain work-study benefits, application procedures, eligibility criteria, and answer questions.
  • Explain requirements to school certifying officials and work site coordinators for site monitoring procedures.
  • Determine certification errors, contact school officials, and explain how to resolve these errors.
  • This required identifying and obtaining the required additional information to support educational claims.
  • Prepare individual student contracts, correspondence, and review timecards to process pay.
  • Establish and maintain computer control on the assignment and processing of applications, contracts, and time records for payment purposes.
  • Process claims and inquiries regarding non-receipt of all education benefit types through the VA Data Processing Center, Treasury Regional Financial Center via the Benefits Delivery Network, and requests by telephone.

Table of Contents

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Medical Support Assistant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical support assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Monitors and creates work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow
  • Works in a proficient and self-directed manner, setting priorities and coordinating work in accordance with established processes, policies and regulations
  • Distributes and balances workload and creates and maintains employee work schedules
  • Works with a patient care team to effectively provide, manage and support VA Health care to patients
  • Participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow-up actions
  • Participate and provide input in problem solving on operational issues or procedures in team meetings and perform administrative follow up actions
  • Assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services
  • Evaluate work performance and complete performance appraisals and disciplinary actions for all employees assigned to section
  • Evaluating new products, equipment, and systems in order to make recommendations for improved operations
  • Provides briefings, orientations, staff development, and training
  • Conducts ongoing reviews of MSA's work product to ensure quality of work is maintained and that appointments are scheduled accurately and timely
  • Develop detailed procedures and guidelines to supplement established administrative regulations or program guidance
  • Evaluates new products, equipment, and systems in order to make recommendations for improved operations
  • Planning, organizing and directing the work of non-supervisory medical support assistants
  • Independently makes day-to-day adjustments in work priorities based on staffing shortages
  • Balances workload among employees and helps to assure each team member has an integral role in developing the final product or providing the assigned service
  • The Lead reviews and monitors data to ensure all reports are complete and accurate, and performs other work related to the duties of the position, as necessary
  • Assists all medical support assistants with daily practice problems, questions
  • Creates and maintains Advanced MSA work schedules
  • Works with providers and nursing staff to change appointment when clinically indicated
  • Notifies patients of normal lab results and develops and manages a tracking system for follow-up care such as consults, tests, etc.
  • Knowledge of basic medical terminology
  • 5 -Ability to communicate effectively and professionally with employees at varying grade levels
  • 2 - Knowledge of basic medical terminology
  • Ability to communicate effectively and professionally with employees at varying grade levels
  • Ability to review and monitor data to ensure all reports are complete and accurate
  • Ability to make appointments in a clinical setting
  • Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
  • Knowledge of general office administration and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office/ forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
  • Applying public laws in determining enrollment status, eligibility for hospitalization, outpatient care, dental coverage, prosthetic issuance, travel reimbursement, and other related services
  • Knowledge of various office automation software programs, tools, and techniques to support office operations and produce a variety of documents such as letters, reports, spreadsheets, databases, and graphs

6 Medical Support Assistant resume templates

Medical Support Assistant Resume Sample

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  • Greet and prepare patients for the health care provider, and assist Physicians and Nursing staff with procedures when necessary
  • Assist Clinical staff in gathering medical history information, and may take and record vital signs, as well as document patient information for medical record including, height, weight, tests and results
  • Prepare, clean and sterilize instruments and maintain equipment/supplies that comply with quality of care while maintaining budget. Keep patient exam rooms stocked, clean and orderly; dispose of contaminated items according to protocol, and may need to maintain a safe and clean laboratory
  • Following completion of training and competency validation may be required to collect blood samples from patients and prepare specimens for lab analysis, perform Clinical Laboratory Improvement Amendments (CLIA) - waived and non-waived (moderate complexity) Point-of-care (POC) laboratory tests and procedures and perform Electrocardiograms (EKG)
  • May schedule patients for diagnostic testing and follow up to ensure completion of testing
  • Provide for patient safety and protection of patient privacy rights, and ensure safety checklists/quality controls are completed as required
  • May safely transport patients using appropriate equipment within the facility, and follow emergency procedures including CPR, if necessary
  • Perform other duties as assigned by Practice Manager, Nursing staff or as requested by healthcare provider(s)

Medical Support Assistant Oa Resume Examples & Samples

  • Career Transition Assistance Program (CTAP )
  • Interagency Transition Assistance Program (ICTAP)

Medical Support Assistant Patient Registration Resume Examples & Samples

  • Travel may be required for training and/or other work related duties
  • Applications must be received by the closing date of the announcement to receive consideration
  • Veterans , i.e. (VEOA, VRA, and 30% or more disabled)
  • Current or former Federal employee: Include your most recent SF50 or if Reinstatement eligible include your Career SF-50

Medical Support Assistant Resume Examples & Samples

  • Determining the nature of calls and either responding appropriately or directing to appropriate resource
  • Acting as a liaison between nursing staff and internal and external customers
  • Handling patient information in accordance with the Privacy Act
  • Processing patient information (scheduling appointments, collecting insurance information, admissions, discharges, and transfers) timely and accurately utilizing proprietary software
  • Processing transfers to other VA facilities or private hospitals
  • Inputting no-show and cancellation information into scheduling software
  • Accurately maintaining and reviewing patients' medical record according to set procedures
  • Providing assistance, support, and coverage as assigned during high volume workload or shortage of personnel within various business locations within the service
  • Effectively communicating with a diverse population of internal and external customers at all levels to achieve desired results
  • If you are currently employed in the federal government, include your most recent SF-50 showing title, series, and grade
  • If you have previously held a higher grade and are applying based on that grade, you must provide a copy of the SF-50 showing you held the higher grade in addition to your last or most recent SF-50 indicating proof of status. Note: Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50

Supervisory Medical Support Assistant Resume Examples & Samples

  • 3 years scheduling experience
  • Prior Supervisor experience
  • Ability to provide briefings, orientations, staff development, and training
  • 2) Responses to the questionnaire
  • 3) Evidence of your eligibility to apply for this vacancy (please see checklist)
  • 4) If claiming veteran preference please be sure to include Member 4 copy of DD214. (If you are claiming entitlement for 10-point veterans preference, you MUST submit your DD-214 showing character of service; and SF-15 (Application for 10-Point Veterans Preference) with the required VA letter dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying a service-connected disability of 10% or more.)
  • 5) Current or Former Federal Employees must provide last or most recent SF-50, "Notice of Personnel Action," which indicates proof of competitive status/grade/step
  • Answers to KSAs
  • Reference Letters
  • Most recent Performance Appraisals

Lead Medical Support Assistant Resume Examples & Samples

  • Receipt of application
  • Whether or not you meet the eligibility/qualification requirements for the position
  • Ability to manage staffing requirements, manage priorities, and coordinates work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
  • Corresponds with referring physician regarding patient's evaluation and follow-up with discharge. Enter and maintains patient's database for research purposes
  • Ensure all medical record charts contain necessary documentation for medical appointments. Obtain patient information as needed to include signature, completion of forms, surveys, etc. Collects and distributes medical record documents related to patient
  • Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional material as necessary, and may prepare reports for Physician's approval
  • Maintains records on consults to reconcile billing and collection for services
  • Provides patient/family education related to patient needs as assessed
  • Schedules appointments, verifies medical appointments, and process medical documentation for office visit. Obtains and verifies authorizations; provides the necessary information for patient admission or outpatient visit
  • Schedules procedures/testing and records specific information required for each. Enters the data into computer and maintains patient medical record. Records and documents abstracts and medical case histories of patients
  • Transcribes or types letters, memoranda, medical examinations, clinical referral case summaries, initial workups, consent forms and laboratory reports, research summaries, etc
  • Medical insurance and billing experience preferred
  • Previous physician office or ambulatory setting experience preferred

Advanced Medical Support Assistant Resume Examples & Samples

  • May be required to travel on occassion to Chillicothe VA Facility or other CBOCS (Athens, Portsmouth, Marietta, Wilmington) if needed
  • Any other supporting documentation if desired
  • Responses to Online Questionnaire
  • In addition, you must submit certification from either a state vocational or Department of Veterans Affairs rehabilitation counselor that describes your ability to perform the essential duties of the position in which you are interested

Medical Support Assistant Office Automation Resume Examples & Samples

  • Skill in Communication
  • Skill in Using Healthcare Information Systems
  • Ability to Schedule Appointments
  • Knowledge of Administrative Procedures

Medical Support Assistant Nvcc Resume Examples & Samples

  • VA Form 10-2850c - Application for Associated Health Occupations (required). (Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search). Applicants who fail to submit will be rated ineligible for consideration. Additionally, applicants who fail to provide a complete and detailed explanation in response to any question (28-37) in which your answer is "Yes" will also be rated ineligible for consideration. This response should be provided on a separate sheet of paper as instructed on the form
  • Completed Occupational Questionnaire
  • If prior military service, include all copies of your DD Forms 214. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf) Proof of disability must also accompany your application packet if claiming 10-Point preference
  • Declaration for Federal Employment (OF-306) available at the following Internet address: http://www.opm.gov/Forms/pdf_fill/of0306.pdf. Applicants who are not current federal civilian employees will be rated ineligible if this form is not submitted. Additionally, applicants who fail to provide a complete and detailed explanation in response to any question (9-15) in which your answer is "Yes" will also be rated ineligible for consideration. Please note: the OF-306 with a revision date of October 2011 is the only acceptable version. Previous editions are obsolete and unusable. You will be rated ineligible if the incorrect version is submitted
  • Copy of transcripts if using education to qualify (unofficial is sufficient, but must document that degree was awarded)
  • Current federal employees must submit a copy of their latest (non-award) SF-50 -Notification of Personnel Action. Applicants will be rated ineligible if not submitted or if an award SF-50 is submitted
  • CV or Resume. (Resume needs to include the number of hours worked per week for all jobs listed, a detailed description of your duties performed, and the month/year to month/year worked for all jobs listed)
  • OF-306 - Declaration for Federal Employment. (Available at http://www.opm.gov/forms/pdf_fill/of0306.PDF)
  • If you have prior military service, include all copies of your DD Forms 214. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf)
  • For your application to be considered #1-4 above MUST be submitted.**
  • To be considered as a Preference Eligible Veteran, proof of eligibility MUST be submitted (#5)*
  • Plans and directs all Scheduling Program processes in Radiology Service, and all functions relative to the Scheduling Program
  • Acts as contact and resource for answering a variety of patients' questions regarding VA health care access, concerns, complaints, etc
  • Guides Veterans, provides information and assistance and/or refers to appropriate assistance in a timely manner
  • Provides guidance to staff members resolving complex problems to ensure patient services are met
  • Identifies the need for, requests, trains, makes assignments and reviews the work of Volunteers and Work Studies used to support Scheduling processes
  • Identifies educational and training needs of subordinate staff
  • Responsible for making final decisions on MSA selections, assigning work, evaluating performance and for preparing performance documents, recommending staff for awards and/or advancement, and for taking disciplinary action when necessary
  • Conducts ongoing reviews of MSA's work product to ensure quality of work is maintained and that appointments are scheduled accurately and timely
  • Orientates staff and provides on-the-job training and oversees such training to ensure all new and current employees are properly trained and competent to perform assigned duties, and ensures all training requirements are met
  • Incumbent has full administrative and professional responsibility for planning and directing the MSAs activities
  • Ensures staff provide excellent customer service and immediate responsiveness over the phone and in person
  • Minimum one (1) year demonstrated experience as a Supervisor within a clinic work environment
  • At least six (6) months of experience using computer applications to include Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, Lync, Vista, CPRS and Insurance Capture Buffer (ICB) System
  • At least six (6) month of experience with scheduling, cancelling or rescheduling appointments in accordance with VHA national scheduling guidelines. (Experience scheduling Radiology procedure is preferred)
  • At least one year of experience in managing, directing, and supervising the work of others to accomplish program goals and objectives, and ability to devise ways to adapt work operations to new and changing programs, staffing, and budget requirements, etc
  • Resume or any other written format may be submitted provided it contains all of the information in the USAJobs resume format. Provide beginning and ending dates (MM/YY) of employment, the average number of hours worked per week (Full Time or Part Time Hrs, and a description of the duties for each position listed on your resume. If you performed more than one position title, please indicate the percentage of time you spent performing each title's duties
  • VA Form 10-2850c – Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf If this form is not submitted as part of your application package, you will be rated as ineligible.*)
  • Occupational Questionnaire: View Occupational Questionnaire (If applying online, you will be prompted to respond electronically. If submitting application via fax, you must complete the 1203FX form)
  • You MUST include your latest SF-50 Notification of Personnel Action, and SF-50 displaying your highest previous rate. You may obtain these from your current Human Resources office or your e-Official Personnel Folder. The SF-50 must display: Title, Pay Plan, Occ Code, Grade, Tenure, and Position Occupied. This includes ICTAP/CTAP documentation for displaced Federal employees, to include a copy of the agency notice in addition to your last SF-50
  • Latest copy of Performance Appraisal is highly encouraged

Lead Medical Support Assistant Inpatient Resume Examples & Samples

  • Knowledge of Timekeeping
  • Time Management Skills
  • Customer Service Skills to include: Inpatient processes (i.e. ADT movements); interacting with internal external customers to achieve desired outcomes; coordinating information and actions related to patient care and services; performing patient check-in or check-out process; obtaining and documenting medical information from patients accurately and communicating timely to appropriate clinician or team as needed
  • Organizational Skills to include: Experience with scheduling, cancelling or rescheduling appointments in accordance with VHA national scheduling guidelines; interpreting and verifying providers orders; Experience with VA computer applications and systems to include Vista, CPRS and Insurance Capture Buffer (ICB); performing basic eligibility, co-pay and pre-authorization requirements for specific coverage (e.g. TRICARE, sharing agreements, etc.)
  • Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
  • Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
  • Responses to Occupational Questionnaire: If applying online, you will be prompted to respond electronically. If submitting via fax, you must complete the 1203FX form
  • SF – 50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted). If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy

Advanced Medical Support Assistant Consult Team Resume Examples & Samples

  • Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians

Advanced Medical Support Assistant Float Resume Examples & Samples

  • Will work 5% at the Chillicothe VA Medical Center, 50% Cambridge CBOC, 45% Marietta CBOC
  • Although not mandatory, if the position is (was) with the Federal government (military or civilian), applicants should state the series and grade or pay grade (rank) and the date of last promotion
  • Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility
  • Full administrative and professional responsibility for planning and directing of subordinate staff activities
  • Assigns and evaluates the work of subordinate staff
  • Independently manage position responsibilities as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
  • Identifies educational or training needs
  • Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information
  • Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required
  • REQUIRED: Résumé/CV. Your resume or CV should include the vacancy announcement information and personal information including: current/ prior Federal service information, education information, work experience which includes job title, duties, and responsibilities, employer's name and address, supervisor's name and telephone number, starting and ending dates of employment, hours worked per week, and salary. Please indicate whether your supervisor(s) can be contacted
  • REQUIRED: VA Form 10-2850c - Application for Associated Health Occupations (required). (Available at the VA Forms Website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)
  • REQUIRED: If you are a current or former federal employee, you must submit your most recent SF 50 (Notification of Personnel Action)
  • REQUIRED: Responses to the occupational questionnaire
  • REQUIRED: If prior military service, include all copies of your DD Forms 214 or proof of service. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf )

Advanced Medical Support Assistant Mental Health Resume Examples & Samples

  • Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
  • Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
  • Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
  • Applies knowledge of current Medical Support Assistant practices
  • Schedules, cancels, and reschedules patient appointments and/or consults
  • Enters no-show information in a computerized system
  • Manage and plan patient care
  • Adjusting the flow and sequencing of work to meet team and patient needs
  • Reinforce the plan of care and self-help solutions
  • Entering appropriate information into the electronic record
  • Monitoring-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
  • Evaluating patient information and clinic schedule lists to determine whether patient is vested
  • Ability to collaborate, communicates, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Advanced knowledge of managing healthcare settings. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment

Medical Support Assistant Float Pool Resume Examples & Samples

  • Use automated time keeping system to record, maintain and process pay and leave records
  • Use of automated patient registration systems to update patient records
  • Knowledge of medical, technical, or specialized terms when communicating with patients and professional staff to explain regulations and procedures
  • Please ensure you click the Submit My Answers button to submit your application

Medical Support Assistant Charleston Cboc Resume Examples & Samples

  • (REQUIRED) Resume' or CV must include the vacancy announcement number, position title, grade, how to contact you, descriptions of jobs held including the name and address of employer, job title, description of duties, beginning and ending date, (month and year) of employment, full-time/part-time and average hours worked per week....i.e, 40 hours per week, 32 hours per week, 20 hours per week, etc. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response (s)
  • (REQUIRED if applicable) NOTIFICATION OF PERSONNEL ACTION SF-50 - If you are a current or former civilian Federal employee, you must include your most recent/latest NON-AWARD SF-50 -Notification of Personnel Action. SF-50 submitted must include your current title, series, grade and step, and salary during your Federal employment. ‘Awards' or ‘Incentive' SF-50s do not contain the required information and will not be considered valid required documentation to verify status
  • (REQUIRED if applicable) If you have prior military service, you must include a copy of your DD Form 214 which indicates the character of discharge. Applicants claiming preference based on service-connected disability must submit VA service connected disability letter with disability rating, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf)
  • 1) Deal effectively with individuals or groups representing widely divergent backgrounds, interests, and points of view
  • 2) Adjust work operations to meet emergency or changing program or production requirements within available resources and with minimum sacrifice of quantity of quality work
  • 3) Establish program objectives or performance goals and to assess progress toward their achievement
  • 4) Coordinate and integrate the work activities of several organizational segments or several different projects
  • 5) Analyze organizational and operational problems and develop timely and economical solutions
  • 6) Represent the activity both within and outside the organization or agency and to gain support for the agency's program goals
  • Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission

Advanced Medical Support Assistant Internal Resume Examples & Samples

  • Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care and revenue process
  • VA Form 10-2850c – Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search)
  • Current or former Federal employees must submit copies of their most recent SF50, Notification of Personnel Action. The SF50 must identify the position, title, series, grade, step, tenure, and type of service (Competitive or Excepted). In some cases, more than one SF50 may be required to show a higher grade previously held
  • Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information

Medical Support Assistant Msa Resume Examples & Samples

  • Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
  • Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
  • Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service
  • Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Medical Support Assistant Advanced Resume Examples & Samples

  • Advanced knowledge of the technical health care process as it relates to access to care
  • VA Form 10-2850c
  • MOST RECENT SF50 (please do not submit an award SF50)
  • Other (see checklist below)
  • Communicating/working effectively with a diverse population of patients, staff and external providers to acquire, clarify or give facts to exchange general and medical information directly related to the work
  • Scheduling appointment dates to return to be followed by CBOC Staff, coordinating appointments for timeliness to avoid conflicts in patient treatment
  • Working as a team member with staff in preventing and resolving delays and misunderstandings, intervening on the patients' behalf to resolve problems and complaints regarding entitlement or services
  • Ensuring that all work assignments are in compliance with patient care rules and regulations
  • Scanning or photocopying all insurance cards for accurate data for billing purposes
  • Receiving patients and visitors in person or telephonically; recording, relaying messages and redirecting calls
  • Utilizing software to pre-register patients and to perform means and co-pay tests
  • Referring all questions requiring medical attention for triage determination and recognizing symptoms and making immediate referral to appropriate medical staff
  • Completing release of information and entering patient travel claim documentation
  • Completing daily reports to ensure proper care and status of Veteran patients
  • Scheduling patient appointments in a clinical setting
  • Re-scheduling patient's appointments and/or consults in a clinical setting
  • Entering and recording patient no-show information in a clinical setting
  • Verifying and updating patient demographics and insurance information
  • Performing basic patient healthcare eligibility
  • Determining co-pays and preauthorization requirements for specific coverage
  • Resume (when listing previous employment please include month and year)
  • Responses to the Occupational Questionnaire (If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible)
  • Coordinates timely care for the Veteran based on the priority indicated on the consult
  • Receives non VA Care consults and contacts non VA provider to schedule appointment
  • Follow-up after appointment to ensure attendance, and check-up for additional procedures
  • Manages appointments in Vista (no shows, cancellations, rescheduled appointments)
  • Informs providers in any change to patient's Non VA medical appointment
  • Ensures medical documentation is received from Non VA provider
  • Manages workload on spreadsheets
  • Prepares medical documentation for scanning into Veteran's electronic medical record
  • * Position is located at the Largo, FL Office ***
  • Certification. None required
  • Physical Requirements. See VA Directive and Handbook 5019
  • English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j
  • Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below
  • Resume (required)
  • Most recent SF-50 (Notification of Personnel Action), which indicates your current Grade/Step and career status/tenure. (required)
  • 1 year experience working in a clerical position which included scheduling patients and within the last 6 months
  • Experience with computers and ability to operate computer programs (Excel, Word, etc.)
  • Able to multitask in a high volume clinic setting
  • Demonstration of excellent customer service skills
  • Ability to identify customer?s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
  • Your Résumé
  • A complete Occupational Questionnaire View Occupational Questionnaire
  • Latest SF-50 Notification of Personnel Action which shows you meet the eligibility and qualifications for this position (required)

Medical Support Assistant Inpatient Wards Resume Examples & Samples

  • Perform a variety of duties associated with patient care and treatment on inpatient units
  • Receives patients, visitors and staff to the unit
  • Participates in the creation, completion, distribution, and retention of medical record documentation for patient hospitalization and discharge according to facility policies
  • Records, transcribes and initiates patient movement computer entries appropriate to patient status (admission, observation, inter-ward transfer, bed assignments, pass/authorized absence, short stay, clinic, and lodger check-in/out, provider entry, treating specialty, discharge type or other)
  • Coordinates and schedules inpatient appointments and discharge follow up appointment requests through various interoffice scheduling methods
  • Employee plans and organizes work with general assistance from the supervisor to meet local and VA-wide time frames to complete analysis requirements
  • Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
  • Knowledge of Clerical and Administrative Procedures
  • Skill in Use of Automated Programs
  • Ability to Communicate Orally and in Writing
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process
  • Acts as liaison between patients and medical center staff, serving as consumer advocate
  • Accepts telephone calls from patients/caregivers on the program or other program specific staff in the field, other VA staff, and/or community agency staff regarding program inquiries, patient care concerns, etc
  • Obtains as much information as possible, provides information and resolves problems independently when possible, prioritizes, and makes decisions regarding the specifics of the caller needs
  • Interacts with customers, family members, visitors and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy
  • Composes correspondence as indicated to assist with clinical functions of the program staff
  • Composes reports and meeting minutes as directed by the HBPC Coordinator
  • Uses computer programs to type all recurring correspondence, minutes, and reports, while maintaining easily accessible computer files for all team members
  • Schedules all the patient appointments and will maintain/obtain scheduling privileges, as well as timekeeping authorization
  • Maintains cost accounting for vehicles and vehicle logs, and maintains supplies for the program
  • Coordinates reassignment of discharged patients to a primary care provider to assure they continue to receive care
  • Medical Support Assistant interviews patients applying for medical benefits. Applications may be received in person, by telephone, by mail, on-line or referral from another VA
  • Enters demographic, insurance, and income information into the VistA system, which serves as a base for determining entitlement to medical care as well as bill preparation and collections on all billable episodes of inpatient and outpatient care
  • Accurate and complete data collection is essential to proper processing of third party collection requirements as mandated by law
  • Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ) and other means, such as communications with VA Regional Office or VA Records Processing Centers. The process of verifying eligibility is complicated and criteria differ for each type of benefit applied for. Advises the veterans of their entitlement to various medical benefits and discusses co-payment requirements of veterans in discretionary categories. Provides support to other new initiatives as introduced such as MyhealtheVet and the upcoming Kiosk deployment. Extreme tact and diplomacy is required to explain complicated laws in this area
  • The incumbent is expected to provide exceptional customer service by exceeding the customer's expectations. The incumbent will actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem. The incumbent will be flexible, adaptive and enthusiastic to exceed the customer's needs
  • Accurately generates patient data cards for veterans applying for care using the Veterans Identification Card (VIC) system
  • Monitors enrolled patient data base information on a regular basis (every 180 days) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law. Failure to perform these audits and to timely update the information may result in inaccurate billing of a patient and result in missed crediting of workload visits for the NY Harbor, Outpatient Clinics and CBOCs. Impact to the NY Harbor and patients are costly and time consuming to correct
  • Identifies and collates health insurance information from all applicants for entry to the VistA, scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information
  • Responds to all incoming inquiries to include in person, email (within VHA via outlook & vista) and phones (to include ACD)

Advanced Medical Support Assistant Whole Health Program Resume Examples & Samples

  • Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
  • CV or Resume. (REQUIRED)
  • VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (REQUIRED)
  • Occupational Questionnaire (REQUIRED)
  • Include latest SF-50 - Notification of Personnel Action. (REQUIRED)
  • Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex system environment
  • Occupational Questionnaire (Completed online or submitted via using the 1203FX form. If you click "" you do not need to fax this form in.)
  • COPY OF TRANSCRIPTS (if basing any of your qualifications on education) Note: Unofficial transcripts are acceptable to apply to this position. Verification of Official Transcripts will be required prior to being appointed to this position
  • Most recent Non-Award SF-50 Notification For Personnel Action is required
  • Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information
  • Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • Education. One year above high school; or
  • Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.)
  • Ability to Communicate Verbally
  • Ability to Communicate in Writing
  • Skill in Utilizing Healthcare Information Systems

Medical Support Assistant Ward Oa Resume Examples & Samples

  • Order and maintain office supplies; order and maintain necessary forms
  • Monitor and makes work assignments
  • Conducts on-going audits to insure quality of work
  • Coordinates with unit staff to insure smooth operations on Medical Units
  • Communicate with VA and non-VA personnel to obtain desired results
  • Provide staff development and training
  • Participation and collection of quality improvement data
  • Provides oversight of routine to complex Medical Support Assistant duties
  • Ability to use various types of office automation equipment and software
  • Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely , and follow-up as necessary to ensure a satisfactory resolution
  • Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work; AND
  • Notice of Results (Qualified or Not Qualified)
  • Notification Letter (Referred or Not Referred)
  • Disposition Letter (Candidates will receive if not selected)
  • Assures coverage of all areas of responsibility
  • Conducts ongoing reviews to ensure quality of scheduling work
  • Ensures accurate and timely scheduling of appointments
  • Provides guidance to all scheduling staff members to include changes in policies and procedures
  • Ensures all scheduling training requirements for scheduling staff are met
  • Orients and provides on-the-job scheduling training for new and current staff to include appointment grids, and the overall function of the outpatient clinic areas
  • Organizes the work structure of his/her assigned area
  • Acts as liaison between schedulers and clinical services to resolve day to day scheduling & clinic issues
  • Assists supervisor with creating and maintaining employee work schedules
  • Ensure facility compliance with VHA guidelines related to the training and auditing of schedulers. Will train and provide expert guidance to all employees who schedule appointments in the technical procedures related to scheduling
  • Conducts scheduling training in a variety of venues; face to face, group presentation, individual, teleconference, etc
  • Prepares training materials and presentations related to scheduling training
  • Is responsible for data aggregation and trending related to compliance with scheduling training requirements. Analyzes data to identify compliance, outliers and assist with developing action plans
  • Makes recommendations on how to achieve compliance with training requirements and enhance training programs to meet the needs of the organization
  • Maintains the facility master list of persons with access to the scheduling package, manually reviewing and updating the list on a bi-monthly basis
  • Posts lists of upcoming training sessions and communicates training deficiencies to Service Chiefs, Administrative Officers and Leadership
  • Organizes chairs or participates in multidisciplinary task forces, workgroups and committees in support of program development and process improvements in the education and training of scheduling practices
  • Works with supervisors to review/ensure that all schedulers have appropriate menus to promote accurate scheduling, improve technical competence and minimize potential for negative impact on veterans caused by scheduling errors
  • Responsible for consistent and efficient use of Vista scheduling options, by ensuring adequate training and oversight scheduling practices
  • Baraboo and Beaver Dam CBOCs
  • 1) Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines
  • 2) Skill in communicating with individuals in order to obtain the desire effect, ensuring compliance with established policies and regulations
  • 3) Ability to provide staff development and training
  • 4) Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
  • SF50 (Current employees are required to submit most recent SF 50 that shows current grade/step, Tenure box 24 and Type of Appointment box 34) (If you have held a higher grade previously also include that SF50)
  • Ability to provide receptionist coverage
  • Knowledge of office procedures
  • Skill in providing administrative and scheduling services
  • Skill in office automation
  • It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement

Medical Support Assistant Inpatient Esep Resume Examples & Samples

  • The position is no more than two grades above the lowest grade level he/she held within the preceding year under non-temporary appointment; or
  • He/She met the above restriction for advancement to the grade of the position to be filled, any time in the past; or
  • He/She previously held a position at or above the grade level of the position to be filled, at any time during any type of appointment
  • This position requires Temporary Duty (TDY) travel up to 5%
  • Knowledge of working in a medical office environment
  • Skill in using office automation systems
  • Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
  • Business travel up to 5% may be required
  • Knowledge of Administrative Procedures of a Health Care Facility
  • Skills in the use of Medical Databases
  • Skills in Dealing with a Diverse Customer Population
  • Skills in Providing Clinical Support Services
  • Work schedule: Monday through Friday, 8:00 a.m. to 4:30 a.m
  • Fair Labor Standards Act (FLSA) Status: Non-exempt (covered)
  • Position Title / PD#: Advanced Medical Support Assistant, Hybrid Title 38 - covered by a functional statement
  • The Medical Support Assistant (MSA) works in an inpatient or outpatient clinic setting at the Bath VA Medical Center and/or the community based or rural health outpatient clinics
  • The MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more clinics. He/she must assist with clinic access contingency plans by adjusting appointment times/location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
  • Utilizes a variety of VISTA and CPRS interfacing software to conduct scheduling functions
  • Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number
  • Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process
  • As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment
  • Schedule appointments and utilizes the Recall Reminder System, Electronic Waiting List, as well as the Veterans Choice List for the CHOICE Program, accurately and in a timely manner
  • May serve as MSA to one or more interdisciplinary clinics for PACT, Specialty Clinics, inpatient clinic, or centralized scheduling
  • Other duties as assigned and may be required to travel to cover outlying clinics
  • Duties will be discussed during interview, as duties may vary depending on location of position***
  • She/he must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone
  • Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner
  • Request Veteran records from Community facilities as needed
  • Notifies supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames
  • The Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
  • Monitor patient enrollment information to the designated clinics, assisting clinic providers in enrolling patients into a PCE module. Ensure accurate eligibility is reflected and enrollments are current
  • Ensure patients are seen timely . Serve as a consumer advocate responsible for efficient and humane movement of patients from the moment of their arrival to the clinic until the plan for care has been made
  • Perform a variety of miscellaneous duties in support of the unit, i.e., take inventory and requisition supplies, prepare ADP work orders for repair of equipment and Engineering work orders for general maintenance, maintain various files, forms, and publications, etc
  • Serve as the first line of communication to the patients, family members, clinical and support staff on many varied issues. Accept phone calls and elicit administrative and clinical information from callers through utilization of interviewing skills and a sound ambulatory-care knowledge base
  • Entering no-show information; monitoring the electronic wait list
  • Preparing for clinic visits
  • Ensuring encounter forms are completed in order to obtain appropriate workload credit

Advanced Medical Support Assistant External Resume Examples & Samples

  • *NOTE: Declining to be interviews, failure to respond/accept interview attempts, or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.***
  • Work with the clinic providers in managing their clinic profiles, i.e., ensure appointments are made timely and accurately ; maximize efficiency of available appointments and "carve out" slots ; monitor "no shows"; coordinate cancellations, etc
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Preparing admissions, monitoring the electronic wait list; preparing for clinic visits
  • Monitoring outpatient appointments for areas of responsibility
  • Processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage
  • Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required
  • Please note that duties may vary based on service line and/or location of the position. Duties will be discussed during the interview process
  • 1st Cut-Off: March 13, 2017
  • 2nd and Final Cut-Off: April 28, 2017
  • Determines and verifies eligibility and explains the requirements for medical care through the VA Medical Center
  • Interviews Veterans and prepares applications for medical benefits
  • Performs typing and computer entry functions as necessary to perform all duties of this position, and will be expected to prepare patient data cards
  • Initiates patient appointments through hospital computer programs (VISTA or CPRS) by use of the scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Preparing for clinic visits
  • Schedules and coordinates return appointments for Veterans, sending computer generated appointment letters or post cards or by personal telephone calls
  • Utilizes a computer generated appointment list to complete daily clinic activities making additions or deletions as necessary for computer entry upon completion of clinic
  • Responsible for updating patient demographic information in the patient's file to include, address, phone number, employment, social security number and next of kin information
  • Responsible for receiving incoming phone calls from physicians regarding possible admission or requesting transfer of patients to this medical center, from persons requesting information regarding entitlement procedures for making application for benefits, questions concerning eligibility, upcoming appointments and general information regarding the medical center
  • Maintains all information as confidential and privileged
  • Duties may vary depending on the location and service line of the position. Duties will be discussed during the interview
  • Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision
  • Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor
  • Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
  • Note: First cutoff will be March 15, 2017. Certificates will be issued as needed thereafter.**
  • Advance knowledge of the technical health care process as it relates to access to care
  • Advance knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
  • Advance knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • Advance knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • NOTE: THIS OPEN CONTINUOUS ANNOUNCEMENT MAY CLOSE PRIOR TO JULY 14, 2017 IF A SUFFICIENT AMOUNT OF VACANCIES ARE FILLED**
  • Scheduling, canceling, rescheduling patient's appointments and/or consults
  • Entering no-show information
  • Monitoring both inpatient and outpatient appointments for areas of responsibility
  • Ensuring that encounter forms are completed in order to obtain appropriate workload credit
  • Verifying and updating demographics and insurance information
  • Performing basic eligibility, co-pays and pre authorization requirements for specific coverage
  • This work is primarily done by use of telephone
  • Conducts ongoing reviews to ensure quality of work
  • Provides guidance to Advanced MSAs to include changes in policies and procedures
  • Distributes and balances workload
  • Orients and provides on-the-job training for new and current Advanced MSAs
  • Ensures all training requirements are met; organizing the work structure of his/her assigned areas
  • Acts as liaison between Advanced MSA and other CBOC staff in order to resolve day to day conflicts
  • Depending on location chosen for there may be occassional travel to and from Community Based Outpatient Clinic to the Dayton VA Medical Center
  • Basic Requirements
  • Experience and Education
  • *RECRUITMENT INCENTIVE/RELOCATION INCENTIVE IS NOT AUTHORIZED***
  • Operating computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
  • Having knowledge of basic medical terminology
  • Scheduling appointments in a clinical setting
  • Working independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  • Communicating effectively and professionally with employees at varying grade levels
  • Identifying customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-ups as necessary to ensure a satisfactory resolution
  • Interacting with both internal and external customers
  • Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
  • Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
  • Obtaining medical information from patients
  • Coordinating information and actions related to patient care and services
  • Scheduling appointments in accordance with national scheduling guidelines
  • Ability to work independently in the accomplishment of a wide variety of uties, including setting priorities and coordinating work
  • 03/31/2017 04/28/2017 05/26/2017 06/13/2017
  • Work in the Medical Support Assistant role on the inpatient units
  • Be familiar with governing regulations and procedures for insuring data is properly used and stored
  • Maintain office equipment
  • Insure compliance with established policies and regulations
  • Organizes work; sets priorities; delegates tasks to ensure timely completion of work
  • Participate in process improve workgroups
  • Oversees and directs the scheduling related to Compensation and Pension procedures and directives
  • Responsible for following up on no action taken items for the clinics and for developing and monitoring processes to ensure compliance with all documentation regulations
  • Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
  • Serves as the liaison between the Health Plan Management scheduling management team and Medical Support Assistants
  • Coordinate with all clinical staff to maximize 90 day schedule availability to support fluctuating service demands
  • Responsible for the management and reporting of workload data in the VSSC related to Compensation and Pension
  • Requires rotation to American Lake and Seattle Division
  • Thorough knowledge of eligibility for VA medical care, priorities for care, release of information, Health Information Portability and Accountability Act (HIPAA) Laws, and the Medical Fee Basis programs. Must have knowledge of and be able to provide information about VA Medical Care Cost Recovery Program to patients regarding insurance data collection and revenue collection. The incumbent must demonstrate that they have performed duties related to these programs
  • The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limit to the Privacy Act, HIPAA, the Freedom of Information Act (FOIA), and 38 U.S.C. 7332 governing the release of records containing information regarding the treatment of drug and/or alcohol abuse, Sickle Cell Anemia and infection with Human Immunodeficiency Virus (HIV)
  • Employee must have knowledge of and ability to apply policies and procedures associated with operational activities that affect workload data
  • The Advanced Medical Support Assistant (MSA) must demonstrate technical competency in the use of the VistA and CPRS systems and be able to train others in its use. The incumbent orients medical staff to basis administrative policies and procedures dealing with outpatient scheduling and other administrative topic
  • As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with Veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment
  • Incumbent's supervisor sets priorities but allows the employee to organize recurring activities. Completed assignments are evaluated for technical soundness, usefulness, and conformance with VA requirements. Supervision is generally limited to review of overall results on daily scheduling reports, insurance data capture, and standards of performance as well as feedback from the clinic team to ensure mission is carried out
  • 1) Knowledge of Current MSA Practices:To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
  • 2) Experience:One year of experience equivalent to the next lower grade level (GS-7)
  • 3) Assignment:Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
  • Process, monitor and report information for the NEAR and electronic wait lists
  • Verify and update demographics in order to schedule new patient appointments
  • Properly document notes in the patient's electronic medical record
  • Answer incoming, make outgoing and place return calls from voicemail messages
  • Open, track and input all previous days Outlook emails, secured messages and run the national and local NEAR reports
  • Handle complex incoming calls from Veterans who are seeking assistance in scheduling, cancelling or rescheduling Specialty Care appointments, medication refills, or relaying a message to Specialty Care providers
  • Perform all administrative duties that support Specialty clinics and pharmacy department
  • Receive incoming calls from patients, family members, staff, etc., telephonically using Cisco Finesse and the Cisco Unified Call Center Express (UCCX) phone system
  • Utilize multiple computer software systems and properly document notes in the patient's electronic medical record
  • Relay messages to clinic Nurse Care Coordinator/Manager or Specialty Providers via CPRS alerts and/or redirect calls as necessary via a designated clinic phone number in Specialty Clinic Profiles or established number within the Cisco Finesse phone book
  • Schedule appointments and provide information regarding unit, clinic and hospital policies, procedures and location(s)
  • Process refill requests for pharmaceutical prescriptions, and routes new prescription requests to the appropriate clinic or physician for evaluation and fulfillment
  • Additional responsibilities as required
  • Scheduling and matrix management
  • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary)
  • Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
  • Develop/maintain effective and efficient communication with the patient, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, facilitate/process secure messaging with the patient and team, notify patients of normal lab results, develop and manage a tracking system for follow up care such as consults, tests, etc.)
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
  • Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
  • Managing electronic wait list to verify and validate accuracy and resolve issues, participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions
  • Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
  • Incumbent performs a wide variety of administrative and/or clerical tasks associated with maintaining and supporting the work performed within the Iowa City VA
  • The position maintains communications with both outpatient and inpatient units, physicians, patients, and visitors
  • This position requires almost continous public contact and good public relations both face to face and over the telephone
  • Complex coordination of patient care both within the medical center and throughout the community is essential
  • The incumbent schedules all procedures and appointments, coordinates scheduling of sophisticated procedures outside of our facility
  • Processes all requisitions sent by inpatient wards
  • Responsible for automated scheduling and registration of each patient referred for examinations
  • Maintains supplies
  • Runs reports and processes mail
  • Plans and establishes office control systems such as those for the control of the location, security, arrangement, access to, and use of office files
  • Reviews all records and documents for completeness and accuracy
  • Files information pertaining to employee medical records in appropriate locations using proper filing methods
  • Has the responsibility for initiating and carrying out variety of receptionist and clerical duties in the Radiology service to include submitting various work requests, supply requirements, identifying and correcting safety & hazardous conditions, and informing immediate supervisors on matters that need immediate action and attention
  • Receives visitors and telephone calls to the department, ascertains the nature of the call or business of the visitors and determines the appropriate actions
  • The incumbent receives all patients requiring X-ray procedures; checking their request(s) for accuracy of patient identification, date of birth, clinical diagnosis and previous X-ray examinations
  • Inform the Lead MSA and Floor Coordinators of urgent requested procedures in a timely fashion
  • Works collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT)
  • Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointments schedules for one or more outpatient clinics
  • Outpatient Processing
  • Eligibility
  • VISTA applications for administrative, clinical and ancillary services
  • Able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
  • Schedules appointments and utilizes the Electronic Waiting List (EWL) accurately in a timely manner
  • Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms
  • Reviews daily active/pending consults, (EWL), Recall List and Audiocare communications for accuracy and disposition
  • Coordinates administrative services for Veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care
  • Assists in processing Veterans travel payment vouchers for the Beneficiary Travel Program and Health Benefits Unit
  • Documents imaging and retrieving health information in a paperless environment
  • Privacy Act and Freedom of Information Act
  • Independently manages position responsibilities with little supervision, sets priorities and deadlines adjusting the flow and sequence of the work to meet team and patient needs in a busy environment
  • Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations
  • 1) Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
  • Advanced Knowledge of the technical health care process as it relates to access to care
  • Advanced Knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
  • Advanced Knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • Advanced Knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • Plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor
  • Assigning and evaluating the work of subordinate staff
  • Resolving complex problems to ensure patient services are met
  • Evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary
  • Must have knowledge and experience working with Microsoft Office programs (Word, Excel, PowerPoint and Outlook)
  • Must type at least 60 words per minute
  • Must have at least six months of customer service experience working with customers face-to-face or on the telephone
  • Must have experience working in a Mental Health Clinic setting
  • Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
  • Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service
  • Experience. One year of experience equivalent to the next lower grade level (GS-0679-05)
  • Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.)
  • Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management
  • Assigning and evaluating work of subordinate staff
  • Resolving complex problem to ensure patient services are met
  • Identifying educational or training needs of subordinates
  • Makes final decisions on staff selection
  • Evaluates performance and take disciplinary action when necessary
  • Responsible for maintaining the confidentiality of information obtained to carry out required duties
  • Communicates with internal and external customers with information according to established policies and procedures; and
  • Handles conflict and problems relating to customers in a constructive and appropriate manner
  • Collaborates, communicates, sets priorities and organizes assigned work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • Communicates tactfully and effectively, both orally and in writing on order to meet program objectives
  • Provides orientation to medical support assistants with detailed job instructions regarding medical support procedures, keeping all Medical Support Assistants informed on new practices and procedures
  • Reviews the work of new medical support assistants closely for errors, making corrections and re-instructing as necessary. Spot checks the work of other medical support assistants to assure that the work is performed accurately, efficiently and according to the correct procedures
  • Assists new medical support assistants to develop the ability to make work priority decisions
  • Acts as a role model to other employees in team concepts, customer relations and efficient organization of medical support assistant functions
  • Coordinates the work schedule of the medical support assistants by assigning them based on the workloads of the units by conducting frequent rounds on the units and personally assisting in heaviest workload areas
  • Keeps the supervisor informed of individual practice problems and/or the need for additional educational interventions
  • Provides regular leave coverage to wards/units in the absence of the assigned medical clerks; and secondary coverage on a routine basis to enhance support
  • Types minutes of staff meetings, in-services or other meetings at the request of nursing management
  • Incumbent is responsible for technical tasks associated with the maintenance and custody of medical records on the unit. This requires good knowledge of VA requirements for record format and filing. Joint Commission (JC) and medical-legal requirements for documentation, medical terminology and DRG issues as they relate to unit operations and documentation of treatment provided
  • Schedules follow-up appointments when necessary
  • Provides information to new physicians, residents and other medical and nursing personnel to such things as the location of patient files, format for requesting medical tests and supplies and the requirements for completing the charts upon discharge. Provides information to them relative to administrative rules, regulations, procedures and policies in the capacity of the medical support assistant. Assists professional staff and social workers in making preparations for nursing home referrals
  • Serves as a backup timekeeper as assigned by nurse manager/designee
  • Experience with reviewing and monitor data to ensure all reports are complete and accurate
  • Experience with gathering, developing, and analyze data, i.e. records and spreadsheets
  • Experience obtaining and tracking response from nursing management and/or department heads
  • Experience in computer programs, such as Microsoft software (Word, Excel, PowerPoint, Outlook, E-Calendar, and LYNC) and VISTA
  • Experience typing schedules, creating documents, and spreadsheets
  • Plans, organizes and controls the clinics administrative support matters
  • Schedules, cancels and reschedules appointments/or consults for both VA and DOD patients
  • Enters no-show appointments and provides staff with action required lists
  • Arranges transportation for patient appointments
  • Maintains communication with the patient, interdisciplinary team, VA medical centers and other agencies
  • Provides a wide variety of administrative reports and documents
  • Utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information
  • Researches problems and/or reviews issues and requests
  • Trains incoming staff and students
  • Ability to collaborate, communicate, set priorities and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
  • Schedule, cancel, re-schedule patient's appointments and/or consults; entering no-show information
  • Monitor the electronic wait list
  • Ensure encounter forms are completed in order to obtain appropriate workload credit
  • Verify and update demographics and insurance information
  • Process all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Work collaboratively in an interdisciplinary coordinated care model for the Rehabilitation Service, composed of Physical Therapy, Occupational Therapy, Rehab MD, Polytrauma/TBI Team and the SCI program in a Rehabilitation setting
  • Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Interacts with both internal and external customers
  • Establishes and maintains medical outpatient and inpatient charts as well as administrative records
  • Verifies third party insurance and updating information in the Insurance Capture Buffer (ICB) system
  • Obtains medical information from patients
  • Coordinates information and actions related to patient care and services
  • Schedules appointments in accordance with VHA national scheduling guidelines
  • Refers all questions requiring immediate medical attention to appropriate health care team member
  • Schedules, cancels, re-schedules patient's appointments and/or consults
  • Enters no-show information
  • Monitors the electronic wait list
  • Prepares for clinic visits
  • Monitors both inpatient and outpatient appointments for areas of responsibility
  • Verifies and updates demographics and insurance information
  • Processes all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Knowledge of Current MSA Practices: To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA
  • Quality of Experience: Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
  • Part-Time Experience: Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2 time basis, would receive 1 full-time workweek of credit for each 2 weeks of service

Supervisory Advanced Medical Support Assistant Resume Examples & Samples

  • The GS-8 Supervisory MSA incumbent is responsible to their supervisor for ensuring that the work assignments of the section are carried out by performing a range of duties/functions and also must be considered an expert in the functions of GS-6 MSA and a GS-7 Lead MSA
  • Incumbent must have a thorough knowledge regarding enrollment, eligibility and beneficiary travel
  • The incumbent must demonstrate the technical expertise and understanding to collect, scan, and update health insurance information via the Insurance Capture Buffer (ICB) software program
  • The incumbent must demonstrate technical competency and expertise in the use of the Vista, CPRS and MyHealtheVet/Secure Messaging systems
  • The incumbent must have thorough knowledge of the Outpatient Scheduling processes defined in the VHA Directive 2010-027 1230 VHA Outpatient Scheduling Processes and Procedures and all scheduling policies and procedures derived from policies/procedures at the Salisbury VAMC
  • The incumbent must be knowledgeable regarding eligibility for VA medical care, priorities for care, release of information (ROI), Health Information Portability and Accountability Act (HIPAA), and the Medical Fee Basis programs
  • Incumbent will be a leave approving official for the employees within their designated supervisory section
  • Incumbent will provide supervisory coverage for other areas within the Outpatient Administrative Support Section as necessary due to unplanned leave or planned leave by their peer supervisors
  • The Supervisory MSA must assist the services/clinics accomplish action plans and ensure follow-up for access plans is completed in a timely manner
  • Incumbent must ensure quality assurance for all work produced or completed within assigned clinic
  • Incumbent must identify developmental and training needs of employees and provides/arranged additional training
  • Incumbent will evaluate the performance of employees and provide frequent feedback to staff regarding attendance, performance and behavior
  • Incumbent must assists and train new staff in orientation activities through shared knowledge and specific clinic scheduling expertise
  • Prepares and prints applicable reports utilizing various software programs, interprets relevance of data received and prepares material for oral and written presentation
  • Incumbent must distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload, ensure the workload is completed in accordance with facility and/or national performance
  • Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs
  • The Lead MSA monitor(s) and makes work assignments for lower graded positions, provides input on performance, resolve daily workplace issues and maintains efficient workflow
  • Incumbent will serve as subject matter experts and support the management information components of all health eligiblity related programs
  • The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. Specialty Clinics, Mental Health) and performs receptionist duties, customer service and other duties assigned for the proper and timely and timely treatment of pateitns and maintains appointment schedules for one or more outpatient clinics
  • Incumbent will coordinate with patient care team to review clinic utilization by using various reports and communication methods to effectively support the needs of the clinic
  • Incumbent(s) is responsible for accurate appointment management and coordination of all administrative information between the professional staff and the patient
  • Incumbent must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number
  • Incumbent must demonstrate the technical expertise and understanding to collect, scan, and update health insurance information via the Insurance Capture Buffer (ICB) software program
  • Incumbent must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsiblities and assist in training other MSA levels
  • Note: Education cannot be substituted at the GS-7 level**
  • Assures coverage of all areas of responsibility and conducts ongoing reviews to ensure quality of work
  • Certifies accurate and timely scheduling of appointments
  • Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
  • Supports patient safety standards using the correct Veterans Affairs identification of all patients
  • Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
  • Assist in the Beneficiary Travel Program and Health Benefits Unit and other duties within the clinic
  • Participate in the daily teamlet huddles and weekly team meetings
  • Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic
  • Provides administrative support to professional staff
  • Position is a float position and must be able and willing to travel to all six Community Based Outpatient Clinics (CBOCs) and the main campus. No GOV will be issued for this position and no mileage reimbursement is authorized
  • Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, the Veteran's name and full Social Security Number (SSN)
  • Must use each interaction with the patient to validate and update patient insurance and demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number
  • Explains the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients
  • Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes
  • Schedule appointments accurately and in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic
  • Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes
  • Performs daily review of active/pending consults, EWL, the Recall List, and Audio-call communications for accuracy and disposition or other responsibilities associated with these duties
  • Coordinate administrative service for Veterans, family members, care givers, the general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
  • Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
  • Scheduling, canceling, re-scheduling patient's appointments and/or consults: entering no-show information; monitoring the electronic wait list
  • Verifying and updating demographics and insurance information processing all emergency and non-emergency transfers to other VA facilities or private hospitals
  • Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
  • Coordinating with the dental team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary) to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments
  • Developing and maintain effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., alert providers to ensure timely prescription of necessary premedication for patients
  • 1) Ability to collaborate, communicate, set priorities and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
  • 2) Ability to communicate tactfully and effectively, both orally and in writing in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
  • 3) Advanced knowledge of the technical health care process as it relates to access to care
  • 4) Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making and empowering the team to collaborate and resolve problems within a complex systems environment
  • 5) Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • 6) Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • Education. One year above high school; OR
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
  • Physical Requirements: Applicants must undergo a pre-employment medical examination and be medically suitable to perform the essential duties of the position efficiently and without hazards to themselves and others. See VA Directive and Handbook 5019
  • Certification: None required
  • Maintaining a working knowledge of federal, VA and local regulations, policies and procedures that apply directly to the position
  • Applying data gathering methods and ability to meet deadlines
  • Developing/maintaining effective and efficient communication with patients, interdisciplinary teams, VA medical centers, and other agencies (e.g., assist with communications; communicate with non-VA medical facilities)
  • Patient reception, scheduling appointments, accepting cancellations and rescheduling appointments
  • Answering questions regarding policy on cancellations, rescheduling, department hours and department services
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., order, procedure prep and lab work)
  • Preparing, disseminating and posting, on-call schedules for the assigned sections and submits schedules and any applicable changes to the VA Operators
  • Organizing the flow of processes in the department and maintaining current scheduling training and timekeeper training to provide timekeeper services for the department staff
  • Communicates effectively with the patient, private health care providers and facilities, insurance carriers, VA Medical Centers and other Federal or private agencies
  • Interacts with both internal and external customers to schedule, cancel, and/or re-schedule patient's appointments and/or consults
  • Verifies and updates patient/Veterans demographics and insurance information
  • Performs basic eligibility, verifies private insurance, ensures co-pays, updates Means Test, processes Beneficiary Travel request, scans necessary internal and external documents into patient records
  • Participates in team meetings to manage and plan patient care
  • Sets own priorities to accomplish work, and adjust the flow and sequence of the work to meet team and patient needs
  • Conducts overview of current, new and over the counter medications with the patient in preparation for visit with the provider
  • Refers all questions requiring immediate medical attention to the appropriate health care team member
  • Participates and provides input in problem solving on operational issues or procedures in team meetings, and performs follow up action if required
  • Working collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used)
  • Coordinating with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments
  • Developing/Maintaining effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.)
  • Participating in team huddles and team meetings to manage and plan patient care
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; working with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
  • Managing electronic wait list to verify and validate accuracy and resolve issues
  • Participating and providing input in problem solving on operational issues or procedures in team meetings
  • Performing administrative follow up actions
  • Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
  • 1 - Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
  • 3 - Ability to make appointments in a clinical setting
  • 4 - Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  • 6 -Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution
  • SF50 (Current/Former Federal employees are required to submit SF50s showing grade/step, tenure and current type of Appointment for status (blocks 34, 24, and section 5)
  • VA Form 10-2850c Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)
  • Complete resume with relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week and salary. If you are a current or previous federal employee, provide your pay plan, series and grade level (e.g. GS-0201-09)
  • Complete assessment questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10007999
  • Supporting documentation
  • HEALTH CARE DATA ENTRY AND MANAGEMENT
  • HEALTH RECORDS MANAGEMENT
  • PATIENT-FOCUSED CUSTOMER SERVICE
  • Knowledge of Clinical Support Procedures
  • Skill in the Operation of Office Automation Equipment
  • Knowledge of medical administrative procedures
  • Skill in utilizing healthcare information systems
  • Ability to communicate

Medical Support Assistant Prc Resume Examples & Samples

  • Obligate funds in automated data system
  • Respond to inquiries and requests through telephone, correspondence and personal visits
  • Identify errors in data and take corrective action
  • Communicate with vendors, contractors and third parties
  • Maintain files
  • Providing administrative support
  • Assure funds have been obligated within deadlines and unused obligations are cancelled
  • Being responsible for making sure transactions affecting funds are promptly processed
  • Effectively communicate with fiscal intermediaries, vendors and contractors
  • Review invoices to determine if authorizations have been issued.Research and take appropriate action on authorization errors/issues
  • Assist in determining patient eligibility
  • Respond to Purchased/Referred Care (PRC) inquiries through telephone, correspondence and personal visits
  • Identifies error messages in Resource Patient Management System and take corrective action
  • Experience in working with funding limitations and policies and the proven ability to monitor and assist in the close out of Catastrophic Health Emergency Fund (CHEF) cases
  • 40 Hrs. week, Days, Nights, Weekend, Holidays and Rotating Shifts
  • Measles and Rubella immunization required for selectees born after 1957
  • Drug testing is not required
  • This position is covered by a Bargaining Unit
  • Selectee(s) are required to have a viable bank account at a financial institution for electronic direct deposit of salary payment
  • A two-year trial period may be required upon selection/placement (ESEP only)
  • No Housing Available
  • Click ‘' to create an account or log in to your existing USAJOBS account
  • VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required)
  • Resume/CV (required)
  • Current Federal employees must submit a SF-50 that shows current grade, step, and salary. Awards/Cash incentives SF-50 will not be accepted. (required)
  • Any other documents such as a copy of College Transcripts (if using education to qualify), DD-214, SF-15, and etc. *Use Checklist Below*

Advanced Medical Support Assistant Non Va Care Resume Examples & Samples

  • Receive and respond to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters
  • Receive and relay incoming and outgoing telephone messages
  • Recognize and refer urgent inquiries to professional staff for immediate action
  • Fully explain directions in terms understandable to the patient
  • Responsible to urgent or emergent written or faxed requests for medical information from hospitals and/or doctors
  • Assemble patient records with required forms
  • Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
  • Ability to identify customer concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution

Advanced Medical Support Assistant Audiology Service Resume Examples & Samples

  • Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, scheduling, canceling, and re-scheduling inpatient or outpatient patient's appointments either by means of direct patient contact or using consults
  • Enters "no-show" information and monitors the electronic wait list
  • Enters requests for the Veterans Choice Program (VCL)
  • Prepares and sets up the clinic daily for patient visits
  • Participates in PACT team huddles and team meetings to manage and plan patient care
  • Evaluates patient information and clinic schedule lists to determine whether patient is properly registered and eligible for care
  • Reinforces the plan of care and self-help solutions and entering appropriate information into the electronic record
  • Will be required to provide cross-coverage at medical center (La Jolla) and CBOC locations (ex.: Oceanside, Mission Valley, Chula Vista) as needed
  • Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies and regulations
  • One year experience with patient scheduling in the VA San Diego Healthcare System, successfully following applicable scheduling guidelines and mandates
  • Demonstrated ability to multi-task in front office environment (checking in patients, answering telephone calls, communicating with providers, scheduling future appointments/consults, clinic set-up, etc.)
  • CV or Resume: It must include sufficient experience and/or education. Therefore, we encourage you to submit a thorough resume that directly relates to this position. Your resume MUST include the following: the month and year for each position held, and the number of work hours per week, e.g., 03/09 - 06/11 (or Present), 40 hrs/week
  • VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
  • SF-50: You MUST provide a copy of your latest SF-50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted), and showing that you are a current permanent federal employee. If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy
  • Resume (Must include all of the following: Descriptions of jobs held, including the name of employer, job title, description of duties, beginning and ending date (month/year) of employment, and average hours worked per week and salary). (required)
  • VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf
  • Transcripts *if using education to Qualify

Lead Medical Support Assistant Msa Resume Examples & Samples

  • Resume (REQUIRED)
  • Signed 10-2850c, "Application for Associated Health Occupations (Revision 2016)
  • SF-50- (Required) If you are a current or former federal employee this document is required if using this to support eligibility for the position. please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/)
  • SF-15, Application for 10-Point Veteran Preference, available at http://www.fedshirevets.gov/job/vetpref/index.aspx, if applicable

Advanced Medical Support Assistant Ukiah Internal Resume Examples & Samples

  • Work schedule: Tour of Duty could start as early as 8:00 am and end as late as 4:30 pm
  • Periodic travel to San Francisco for supported position training including orientation
  • VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search.** Please upload VA 10-2850c form and label as "OTHER."
  • Resolves complex problems to ensure patient services are met
  • Identifies educational or training needs of staff
  • Makes final decision on selections for vacant positions
  • Evaluates performance and takes disciplinary action when necessary
  • Responsible for planning and directing the activities of the MSA's
  • Extracts and analyzes data in order to provide reports in support of performance measures to senior management
  • Plans and organizes work to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments
  • Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record
  • Communicates with physicians, case managers, and other allied health professional staff
  • Works independently making decisions based on guidelines, precedents and regulations
  • Keeping written instructions, reference material, and relevant background material available for staff member reference
  • Maintains current knowledge and answers questions on procedures, policies and directives
  • Obtains assistance or needed information on decisions from the supervisor on major issues and problems that arise
  • Continuously interacts with team members to build consensus and to serve as a negotiator and coach for coordination of team initiatives
  • Monitors general performance of the assigned team and notifies supervisor of any training needs of the team members
  • Assist other Lead MSAs during staff shortages
  • Performs receptionist duties in the assigned areas, provides customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
  • Assists with clinics access contingency plans by adjusting appointment times, locations, and/or dates as well as shifting patients to other health care providers in the event of scheduling, staffing, and/or coverage conflicts
  • Ensures encounter forms are completed in order to obtain appropriate workload credit
  • Performs basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.)
  • This individual is likely the first and last person with whom patients communicate with and therefore, customer service skills (in-person, over the telephone, and in electronic communications) are paramount
  • Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (ex.: verifying status of prosthetic devices for scheduled and walk-in visits)
  • Demonstrated ability to appropriately modify verbal communication to interact with patients who suffer from disabilities and comorbidities and their caregivers/family members
  • Demonstrated ability to manage same day clinic, prioritize tasks and communicate with staff and patients in a variety of modalities (ex: electronic communication, telephone contacts, face-to-face)
  • Serving as a central point of contact for information, receiving and processing all first time applicants for admission or outpatient services
  • Referring urgent messages and patient information that may require immediate assistance
  • Scheduling appointments and providing information regarding VA policies and locations to veterans, family members, staff or refers to CRRC staff for difficult questions or situations
  • Coordinating and scheduling Veteran appointments with other clinics, specialties or community providers
  • Identifying and recommending ways of eliminating, combining, simplifying, or improving procedures and processes
  • Monitoring the anniversary means test process and the required by appointment means test process
  • Verifying benefit eligibility determinations and determining eligibility for veterans with service connected and non-service connected disabilities
  • Completing administrative functions pertaining to deaths, telephonic consents, Agent Orange, compensation and pension, MPI, duplicate merges, and POW registry
  • Performing clerical work in support of the care and services given to patients such as receiving patients, and maintaining patient files
  • Attending and participating in CRRC and other staff meetings, and taking and producing meeting minutes
  • Ordering, maintaining and coordinating office and housekeeping supplies
  • Facilitating scheduling and setting up CRRC space for community partners to provide services to Veterans
  • Communicating with the community regarding pertinent information relating to donations to the CRRC
  • Developing and maintaining databases for program tracking needs
  • Compile Mental Health workload data and prepare appropriate reports, assuring accuracy, timeliness, and proper concurrence/routing
  • Effects computer entry to record Veteran's arrival in the clinic
  • Interpret and transcribe physician's orders from encounter note
  • Explains necessary test/procedure preparation to Veterans and records information, such as date, type of exam, and procedure required, on appointment cards
  • Responsible for updating Mental Health missed opportunity improvement initiative posters/flyers
  • Travel to other sites is required for this position
  • Subject matter expert for ALLMSA duties and responsibilities
  • Basic knowledge for processes within the Enrollment and Eligibility Office
  • Moderate working knowledge of medical terminology
  • Ability to lecture in person, conference call and/or web based sessions or a combination of all three
  • Evaluating new products, equipment, and systems in order to make recommendations for
  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all
  • Healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations
  • Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget
  • Assuring coverage of all areas of responsibility
  • Conducting ongoing reviews to ensure quality of work
  • Ensuring accurate and timely scheduling of appointments
  • Providing guidance to staff members to include changes in policies and procedures
  • Orienting and providing on-the-job training for new and current employees
  • Acting as liaison between MSA and staff in order to resolve day to day conflicts
  • Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames
  • Complete analysis requirements, reports and special assignments
  • 1- Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations
  • 2- Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives which may include preparing reports in various formats and presenting data to various organizational levels
  • 3- Advanced knowledge of the technical health care process as it relates to access to care
  • 4- Advanced knowledge of managing a clinic which includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment
  • 5- Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
  • 6- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
  • *THIS VACANCY IS OPEN CONTINUOUSLY UNTIL 12/31/2017 OR UNTIL FILLED. APPLICANTS WILL BE REVIEWED FOR ELIGIBILITY EVERY TWO WEEKS BEGINNING 05/08/2017, AS THE FIRST CUT-OFF DATE. ***
  • Enters, manipulates, and retrieves information and data from the Vista and other clinical information systems as appropriate to area assigned
  • Completes mini registration and chart compilation
  • Completes requested forms, manually or using automated systems, for individual patient orders for care consults and other request as required
  • Schedules and coordinates appointments for patients with various clinics
  • Ensures all treatment requested by the physician has been scheduled, and reschedules appointments when necessary
  • Coordinates the scheduling to avoid conflicts in different clinic schedules
  • Ensures appointments are timely and in accordance with physicians' requests
  • Explains necessary test preparations to patients
  • Receives telephonic requests for information and transmits requests to the appropriate physician
  • Assists clinic administrator and other personnel with workload accountability information
  • Obtains and reviews medical records of patients prior to scheduled appointments
  • Records a variety of physicians' orders on a timely basis to various charts
  • Assures proper completion and filing of original medical documentation and forms in records prior to forwarding to medical records room
  • Ensures the patient completes all necessary forms prior to being seen by the provider
  • English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English

Advance Medical Support Assistant Resume Examples & Samples

  • Conduct ongoing reviews to ensure quality of work
  • Ensure accurate and timely scheduling of appointments
  • Provides guidance to staff members to include changes in policies and procedures
  • Distribute and balance workload
  • Create and maintain employee work schedules orienting and providing on-the-job training for new and current employees
  • Ensure all training requirements are met
  • Organize the work structure of his/her assigned areas
  • Act as liaison between MSA and staff in order to resolve day to day conflicts
  • Ensure the management of accurate and timely patient care coordination in all outpatient clinics (primary and/or specialty) at all sites
  • Coordinate clinic administrative support activities in conjunction with the clinic director, nurs9ing team leader and staff
  • Act as contact and resource for answering a variety of patient's questions regarding VA health care access, primary care systems, concerns, complaints, and eligibility
  • Guides Veterans and provide information and assistance in timely manner
  • Receive personal and telephone contacts form a variety of callers
  • Gather information, identify issues and develop recommendations to resolve substantive problems with the Outpatient Clinic Section
  • Coordinate and approve the leave of assigned specialty clinic line MSAs and arrange cross coverage
  • Set up clinic profiles in consultations with the appropriate clinical and administrative and outpatient clinic MSAs
  • Provide administrative support to clinics
  • Attend staff meetings for all the clinics he/she support
  • Ensure all annual/ongoing refresher training requirements are completed by all staff under his/her supervision
  • Provide service as the clinic system coordinator for areas of responsibility
  • Assure the Vista Scheduling Package is used to schedule all outpatient clinic appointments
  • Perform data collection and validation
  • May be requried to travel to each site located at West Los Angeles Medical Center (WLA), Sepulveda Ambulatory Care Center (SACC), and Los Angeles Ambulatory Care Center (AACC) to cover/check on staff
  • Notifies patients of normal lab results and develops and manages a tracking system for follow-up care such as consults, tests, etc
  • Ensures medical support staff collects, scans and updates health insurance information serving a major role in the revenue process
  • Participates in team huddles and team meetings to manage and plan patient care
  • Sets priorities and deadlines, adjusting the flow and sequencing of work to meet patient needs
  • Conducts monitoring pre-appointment requirements to assure readiness for patient visit/procedure
  • Coordinates appointments for timeliness to avoid conflicts in patient treatments; and
  • Possesses knowledge of all areas of the Business Office in able to relate information and to answer questions from the Veteran, families, caregivers and healthcare team regarding Veteran entitlements and benefits
  • Ability to organize work, set priorities and delegate tasks/responsibilities in order to meet deadlines
  • Ability to manage staffing requirements, manage priorities and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work

Medical Support Assistant Primary Care Resume Examples & Samples

  • Ability to set up, organize, and maintain record systems

Supervisory Medical Support Assistant Patient Call Center Resume Examples & Samples

  • To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS résumé and/or other supporting documents and complete the occupational questionnaire
  • Résumé or application link: https://www.va.gov/vaforms/medical/pdf/vha-10-2850cfill.pdf
  • Online Questionnaire. View Occupational Questionnaire
  • If you are a current or formal Federal Employee, you MUST include your latest SF-50, Notification of Personnel Action which shows your position title/grade and step (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating
  • If you are using education to meet experience requirement, you must submit proof of education. Unofficial transcript may be submitted with application. If selected, you will be required to submit an official transcript
  • IF THE REQUIRED DOCUMENTS ARE NOT PROVIDED, YOUR APPLICATION WILL NOT RECEIVE FURTHER CONSIDERATION AND YOU WILL BE RATED AS INELIGIBLE.* Documents 1-4 are REQUIRED for every applicant, Documents 5 (as applicable).*
  • CV or Resume: (if using experience to qualify, your resume must clearly detail the specialized experience to be found qualified). It must include sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Therefore, we encourage you to submit a thorough resume that directly relates to this position. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Your resume/application form MUST include the following: grade level for each position held (if applicable), the month and year for each position held, and the number of work hours per week, (i.e., 03/09 - 06/11 (or Present), 40 hrs/week)
  • VA Form 10-2850c: Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)
  • SF-50: All applicants MUST provide a copy of your latest SF-50, "Notice of Personnel Action" that identifies your position, title, series, grade, step, tenure, position occupied (Competitive or Excepted), and showing that you are a Current Permanent VA San Diego Healthcare Employee of Nursing & Patient Care Services. If you have previously held a higher grade, also submit the SF-50 showing your highest grade held and the timeframes of holding such grade. If you do not have this document, please contact your Human Resources department to receive a copy
  • Transcripts: If you are qualifying based on all or part education, you MUST provide a copy of your transcripts showing degree and conferred date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts that contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned. If selected, you will be required to submit official college transcript(s) prior to your entrance on duty
  • DD-214 (member 4 copy)
  • Resume (must reflect specialized experience to be found qualified). Please ensure you list from and to dates for periods of employment as well as full time or part time status for each position. If part time, you must include the number of hours worked in that position each week. For example: From 07/2012 to 08/2013, Part Time, 20 hours a week. You may receive minimal or even no credit for periods of employment that do not contain the appropriate information
  • VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf)
  • SF-50. Provide a copy of your last or most recent SF-50, "Notification of Personnel Action" to indicate your current federal status as a permanent employee of a federal agency. Please note this cannot be an award SF-50. Your grade, occupation, and tenure must be present

Advanced Medical Support Assistant Intermittent Imaging Service Resume Examples & Samples

  • Click the Submit My Answers button to submit your application package
  • Résumé (required)
  • Signed 10-2850C, "Application for Associated Health Occupations (Revision Jul 2006) (http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required)
  • *IF currently a federal employee, please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/) (required)
  • IF prior military, include all copies of your DD Form 214 (required if claiming veterans preference).(required)
  • Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF-15, Application for 10-Point Veteran Preference. Available at: http://www.opm.gov/forms/pdf_fill/sf15.pdf and the certification from the Department of Veterans Affairs disclosing the service-connected disability(ies) rating. (required)
  • Still in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations
  • *IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.***
  • (required) Resume - Your resume must include: hours worked for all position, FT or PT status, dates employed, and GS level (if a Federal position). Failure to include this information may result in your disqualification for this position
  • (required) Signed VA Form 10-2850c - Application for Associated Health Occupations. Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search
  • (required) Responses to the questionnaire
  • (required) As a current a federal employee, please submit most recent non-award SF-50 (Displays grade, tenure and title. Federal employees may be able to access their SF-50 through the eOPF https://eopf.nbc.gov/va/) (applicable if a current or former VA employee)
  • (required) DD Form 214 (Member 4 copy) Showing Type of Discharge
  • Veteran Administration Letter of Disability Rating, required if applicable
  • SF-15, Application for 10-Point Veteran Preference, available at http://www.fedshirevets.gov/job/vetpref/index.aspx, required if applicable
  • Knowledge of general office administrative and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office tiles/forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
  • Ability to learn the facility's functions, rules, and procedures sufficient to receive patients/visitors or telephone calls, determine patient eligibility, schedule appointments, relay general instructions to patients, make referrals to other units, and obtain, update, and file needed medical records; and to learn medical terminology used by the facility
  • Ability to organize and-research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines
  • Ability to use a keyboard; a qualified typist is not required
  • May be required to work an uncommon tour of duty
  • Knowledge of general office administrative and clerical procedures to perform receptionist duties, answer telephone, distribute mail, maintain office files/forms, and order supplies; and correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written documents and reports
  • Skill in typing; a qualified typist is required
  • Ability to organize and research patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines
  • Skill in typing: a qualified typist is required
  • Ability to learn the faculty 's functions, rules, and procedures sufficient to receive patient/ visitor or telephone calls, determine patient eligibility , schedule appointments, relay general instructions to patients, make referrals, to other units, and obtain, update, and file needed materials records; and to learn medical terminology used by the facility
  • Providing administrative support to physicians, physician assistants, nurses, dietitians, social workers, and other administrative and professional staff throughout the clinic
  • Updating and verifying demographic information
  • Administratively managing consultation requests and the electronic wait list
  • Notifying patients of their scheduled appointments
  • Adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs
  • Explaining the VA's Mandate to collect insurance information to veterans, their families, and other eligible patients
  • Collecting, scanning, and updating health insurance information
  • Contributing to the revenue collection process by identifying patients with third party insurance
  • Screening/receiving phone calls in a courteous and timely manner
  • Participating in the daily teamlet huddles and weekly team meetings; and
  • Scheduling appointments, including interpreting and verifying provider orders
  • Scheduling, canceling, re-scheduling patients' appointments and/or consults
  • Monitoring the electronic wait list
  • Preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility
  • Processing all emergency and non-emergency transfers to other facilities
  • Occasioanl travel may be required
  • CV or Resume (REQUIRED
  • VA Form 10- 2850c - Application For Associated Health Occupations - Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf (REQUIRED)
  • OF-306 - Declaration for Federal Employment - Available at http://www.opm.gov/forms/pdf_fill/of0306.pdf. (REQUIRED
  • Veterans should submit appropriate documentation as described previously in this vacancy announcement
  • If currently employed by the federal government, include a copy of your latest SF-50, Notification of Personnel Action
  • Please ensure you click the 'Submit Application' button to submit your application
  • Check application status by logging into your USAJOBS account, clicking Home, then click the Job Title to expand the details. Return to an incomplete application by clicking in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account
  • Veterans , i.e. (VEOA, VRA, and 30% or more disabled) - https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/
  • Career Transition Assistance Program (CTAP) - http://www.ihs.gov/jobs/permanentDocs/ctap.doc
  • Interagency Transition Assistance Program (ICTAP) - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/
  • Schedule A Appointments for the Disabled - https://www.opm.gov/policy-data-oversight/disability-employment/hiring/
  • Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, annual salary, and description of job duties. Include name and address of employer; supervisor name and telephone number
  • Indian Preference Applicants: If claiming Indian preference, applicants must provide a completed copy of the Form BIA-4432, "Verification of Indian Preference for Employment in the BIA and IHS Only." Indian preference will not be given unless a properly signed and dated form is submitted with your application, including any verification by an authorized Tribal Representative or BIA Official of tribal enrollment records. For detailed instructions, see form BIA-4432. Refer to BIA-4432 link: http://www.bia.gov/cs/groups/xois/documents/document/idc1-029504.pdf. When an Indian Preference candidate possesses Veterans' preference the rules regarding Veterans' preference apply under ESEP and the applicant must provide documentation in order to receive preference
  • Veterans Preference: If claiming Veteran's Preference provide a copy of your DD214 Form (Member 4 copy). To claim 10-Point Veteran's Preference, submit a SF-15 Application (http://www.opm.gov/forms/pdf_fill/SF15.pdf) along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit: www.fedshirevets.gov
  • Career Transition Assistance Program (CTAP)/Interagency Career Transition Assistance Program (ICTAP): If you are claiming CTAP/ICTAP, follow the instructions below: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf
  • Noncompetitive eligibles: submit additional documents to prove your eligibility to apply to this vacancy
  • Transcripts: Copy of Transcripts must be submitted at the same time you submit your resume if you are substituting education for experience OR combining education with experience. Unofficial transcripts are acceptable but official transcripts will be required before entrance on duty
  • Optional Form 306 - Declaration for Federal Employment (Available at http://www.opm.gov/Forms/pdf_fill/OF306.pdf). This is a required form and must be submitted with your application
  • Notice of Personnel Action, (SF-50), from your Official Personnel Folder, noting current grade, salary, position title and tenure (if current or former Federal Employee). You must also include the SF-50 noting highest grade or highest previous rate. (Current CAVHS employees only: if your current SF-50 is not available through eOPF, you may contact your HR Specialist for assistance in getting a copy. However, a copy of your current SF-50 must be submitted with your application prior to the closing date of this announcement)
  • Veterans' Preference documentation
  • Legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). NOTE: More than one DD-214 may be needed to show all dates of service. Your Veterans preference will be based on the documents you submit
  • SF-15, Application for 10-Point Veteran Preference, complete and signed. http://www.opm.gov/forms/pdf_fill/SF15.pdf
  • VA award letter of disability indicating certification of entitlement

Supervisory Medical Support Assistant Call Center Resume Examples & Samples

  • Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations
  • Notification of Personnel Action (SF-50). Submit most recent (non award SF 50) personnel action showing highest grade/step held

Lead Medical Support Assistant Call Center Resume Examples & Samples

  • Ability to provide staff development and training
  • Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work
  • To begin, click to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire
  • Click Submit My Answers to submit your application package
  • CV or Resume; REQUIRED
  • Notification of Personnel Action (SF-50). Submit most recent (non award SF 50) personnel action showing highest grade/step held. Required

Related Job Titles

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IMAGES

  1. Program Support Assistant Resume Samples

    sample federal resume program support assistant

  2. Support Assistant Resume Samples

    sample federal resume program support assistant

  3. Medical Support assistant Federal Resume Sample

    sample federal resume program support assistant

  4. Resume Program Assistant 10-13-15

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  5. Program Support Assistant Resume Samples

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  6. Program Support Assistant Resume Samples

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VIDEO

  1. 2023 Federal Resume Webinar

  2. 200K salary résumé hired by Microsoft! 👀

  3. Federal Resume Webinar

  4. HOW TO WRITE HEALTHCARE ASSISTANT/SUPPORT WORKER RESUME: Sample CV And DIY Guide #jobseekers #fyp

  5. Part 43

  6. Federal Resume Workshop

COMMENTS

  1. Program Support Assistant Federal Job Resume Sample

    Jessica Claire Montgomery Street, San Francisco, CA 94105 (555) 432-1000 [email protected] Summary Dedicated and determined Office/Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  2. Program Support Assistant Resume Samples

    1 2 3 4 5 4.8 ( 106 votes) for Program Support Assistant Resume Samples The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the program support assistant job. It's actually very simple.

  3. Program Support Assistant Resume Examples

    Josue Ortega City, State, Zip Code Home: 000-000-0000 | Cell: 000-000-0000 [email protected] Professional Summary Reliable Program Support Assistant who is able to take care of all administrative duties regarding any extensive program.

  4. Federal Resume: Example, Template & How to Write

    Written By Conrad Benz Reviewed By Emily Crowley Applying for a job with the federal government? There's a big difference in the information you need to include on a federal resume vs a resume for a private-sector job. November 30, 2023 Build My Resume Now As featured in *

  5. PDF writing An EFFECTIVE FEDERAL RESUME

    A guide to understanding and writing an effective Federal resume. Your resume is your marketing tool in which to describe why you may be the best candidate for the position for which you are applying. When writing your resume, you should consider your accomplishments, making your resume is results-driven. It is best to break your resume down ...

  6. Program Support Assistant Resume Sample

    Senior Program Support Assistant. 11/2014 - 11/2016. Phoenix, AZ. Validate and audit potential third party reimbursable insurance claims. Review first party receivables to ensure applicable co-pays for non-automated co-payment are applied appropriately. Performs the compilation, and tracking of data and program information in support of revenue.

  7. Program Support Assistant resume examples for 2024

    1 Add contact information to your program support assistant resume Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine.

  8. Program Support Assistant Resume Examples & Samples for 2024

    Program Support Assistant Resume Examples & Samples for 2024 Resume Examples Administrative Program Support Assistant Program Support Assistant Resume Examples Program Support Assistants work alongside the administrative staff in various organizations.

  9. Program Support Assistant Resume Example

    Here is the Program Support Assistant Resume example: Michael Crowley 7279 W Bloomfield Rd McLean, VA, 22102 (555)-555-5555 [email] Objective Seeking the Program Support Assistant position where I can apply my experience and efficiently contribute to the company's growth. Summary of Skills:

  10. Program Support Specialist Resume Samples

    4 5 4.6 ( 95 votes) for Program Support Specialist Resume Samples The Guide To Resume Tailoring Guide the recruiter to the conclusion that you are the best candidate for the program support specialist job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments.

  11. PDF First and Last Name

    area of the resume. You are relating an activity in your career to that of the position you are applying and showcasing your accomplishments.) Develop and create a Strategic Workforce Planning. program to ensure were accurately utilizing all available resources. Good Example Expert in Diversity Mgt. and Employee Relations assisting managers and

  12. What should I include in my federal resume?

    Include dates, hours, level of experience and examples for each work experience. For each work experience you list, make sure you include: Start and end dates (including the month and year). The number of hours you worked per week. The level and amount of experience—for instance, whether you served as a project manager or a team member helps ...

  13. Resume Skills and Keywords for Program Support Assistant (Updated for 2024)

    Government Public Policy Data Entry Administrative Assistance Community Outreach Military Administration Program Management Federal Government Military Operations Office Administration Timekeeping U.S. Department of Defense Teaching Healthcare Human Resources (HR) Show full list Does your resume contain all the right skills?

  14. PDF Resume Building Guide

    program for just this purpose: to make the process of inding, applying for and obtaining federal civilian jobs easier. This Resume Building Guide describes the federal recruiing process at a high level, ideniies the characterisics of good and bad resumes, provides samples of good resumes and cover leters, and presents many excellent resources

  15. Program Assistant Resume Examples and Template for 2024

    Summary Motivated Program Assistant with three years of industry experience seeking position to apply administrative skills. Dedicated to providing exceptional administrative services in office environments, demonstrating a high level of professionalism and attention to detail. Education Glenview Community College of Houston

  16. Program Support Assistant Resume Sample

    program support assistant resume example with 6+ years of experience Jessica Claire Montgomery Street, San Francisco, CA 94105 (555) 432-1000 [email protected] Summary Enthusiastic individual with superior skills in working in both team-based and independent capacities.

  17. Program Assistant Resume: Sample, Tips, Achievements, Duties, Skills

    Program Assistant Resume: Sample, Tips, Achievements, Duties, Skills. A program assistant plays a crucial role in providing support and clerical assistance to various industries. Working under the direct supervision of a Program Manager, they ensure the smooth operation of consistent processes in line with company policies, vision, mission, and ...

  18. Program Support Assistant Federal Job Resume Sample

    09/2012 to 01/2013 Program Support Assistant (Federal Job) Colony Brands, Inc - Work At Home, MS Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

  19. Program Support Assistant Resume Samples

    Even though the job description varies based on the work setting, the following are common duties mentioned on the Program Support Assistant Resume - ensuring the organization's policies and procedures are running smoothly, arranging meetings, assisting with various inquiries and concerns, updating records, conducting market research, handling p...

  20. Support Assistant Resume Samples

    Product Support Assistant, Maps Resume Examples & Samples. Strong decision making and critical thinking skills with sound judgment. Strong work ethic with a high degree of flexibility. Enthusiastic and professional approach. Self-starter with the ability to work autonomously without close supervision. 100.

  21. Program Support Assistant Resume Sample

    Highlights Accomplishments Experience 03/2010 to Current Program Support Assistant Veterans Administration | Tallahassee, FL hrs per week McClellan Park VA Salary - $42,000 Provides management support assistance to NCHCS Home Telehealth (HT) Nurse Manager, Program Coordinator, 13 RNS, 2 RDs and 4 Program Support Assistants.

  22. Medical Support Assistant Resume Samples

    Supervisory Medical Support Assistant Resume Examples & Samples. Ability to provide briefings, orientations, staff development, and training. 3) Evidence of your eligibility to apply for this vacancy (please see checklist) 4) If claiming veteran preference please be sure to include Member 4 copy of DD214.

  23. Program Assistant Resume Sample

    02/2019 to Current Program Assistant Help Usa - Wards Island, Manhattan Workers' Compensation Coordinator. Training TSMs, STSOs, and TSOs on how to file claims. Uploading/Sending medical documents to the Department of Labor. Conducting research alongside with TSMs and STSOs when it comes to a new claim injury.