Capability Development

Critical thinking & capability development.


Performance Optimization Experts

A lifetime of value. KT builds advanced critical thinking skills that optimize data, knowledge and experience to solve problems, make decisions, set priorities and manage risk. KT provides a foundation for working purposefully in a challenging environment.

By integrating skills application during training and arming learners with ongoing support, Kepner-Tregoe bridges the lessons of training to their sustained use on the job. It is not unusual for people to credit KT as essential to their success.

Our Workshops

  • Critical Thinking Skills
  • Critical Thinking Skills for Leaders
  • Decision Making
  • Executive Leadership
  • Incident Management
  • Incident Mapping
  • Problem Management
  • Problem Solving
  • Project Management
  • Risk Mitigation
  • Root Cause Analysis
  • Self-Paced Online Learning
  • Simulation Based
  • Root cause analysis
  • Manufacturing

Available as:

  • For individuals
  • For teams or groups

When faced with problems, decisions, risks, opportunities and concerns, you need the right answers - and fast. For over 60 years, KT's Problem Solving & Decision Making workshops have been helping teams and individuals think clearly to: find the root cause of problems faster, make better decisions, manage risks and opportunities, prioritize & plan the resolution of concerns and ask sharper, more incisive questions. KT's instructors will ensure you're ready to use these skills back on the job to make an impact where you work.

Kepner-Tregoe's Root Cause Analysis (RCA) training equips individuals and teams with the tools to systematically find the root cause of problems and prevent them from reoccurring. As the world's leading troubleshooting company, KT has led major investigations in every industry and environment possible. This workshop brings that wealth of experience to the classroom so you can learn and practice root cause analysis skills and make an immediate impact back on the job.

Kepner-Tregoe’s Problem Management workshop provides a time-tested, systematic approach to help resolve technical and IT issues and get to root cause fast. Our best practice ITIL®-recognized troubleshooting methodology helps minimize negative business impact and increase IT stability. This is accomplished by reducing time-to-resolution through efficient data gathering and analysis, objective-driven resolution, and successful implementation for rapid recovery.

Take control of your Incident Management with Kepner-Tregoe’s Major Incident Management workshop. Designed for learners looking to expand their knowledge and performance, this workshop brings higher quality, more consistency, and greater speed to the incident handling process by improving the underlying quality and consistency of troubleshooting. Our ITIL®-recognized and interactive approach helps you restore service more effectively, while managing risk and communicating confidently under pressure.

When it comes to solving problems, and preventing reoccurrence, there’s little time for trial and error. With Kepner-Tregoe’s Analytic Troubleshooting workshop, you will consistently increase the operational efficiency of your production environment by getting to the root cause of your problems and fixing them for good. KT’s Analytic Troubleshooting workshop integrates quality and productivity efforts. And because our troubleshooting approach is agnostic to any specific technology, machine or process your organization can use it as a foundational skill for statistical process control, lean manufacturing, Six Sigma, total productive maintenance, self-managed work teams, and other programs.

Kepner-Tregoe's Decision Making for Leaders training provides a scalable, systematic approach to making strategic, operational and tactical decisions across your organization. As pioneers of decision science, Kepner-Tregoe has been helping executives, business leaders, and workers at all levels make difficult decisions for over 60 years. This unique, one-day workshop brings that wealth of experience to the classroom so you can learn to avoid decision-making biases, practice new skills, and make an immediate impact back on-the-job.

Experience the power of learning through the KT Troubleshooting Simulation Team Championship, a comprehensive program that enhances systematic problem-solving competence and team-based collaboration. Engage in an entertaining learning experience that challenges participants and improves troubleshooting abilities by building on the knowledge and skills gained in each round.

This workshop is specifically designed for executive leaders to help them build an organizational culture based on strong critical thinking skills. It features an introduction to the five Kepner-Tregoe technologies and overview of the seven keys to their successful implementation.

Training Delivery Options

Kepner-Tregoe workshops are held in most major cities throughout the world and are open for enrollment with the option to attend a public or a virtual class at a time that suits your schedule. You will learn KT concepts and practice realistic case studies with peers from many different industries. Also offered is self-paced eLearning for introductory courses or to reinforce past learning.

Bring training directly to your team. Training can be delivered on site at your company at the time and location of your choice. Classes include realistic examples, extensive case studies, application on real issues, and one-on-one coaching led by a highly trained KT facilitator. Learning can be tailored to address real issues and opportunities your company is facing right now. All classes come with the option to be delivered virtually.

Learners study at their own pace and according to their personal schedules. This means more convenience and less disruption. Designed with a dynamic mix of media to maximize engagement and learning retention. Includes learning materials and a knowledge assessment at the end of each course.

Client Testimonials

“Rational process made it possible to uncover great savings without reducing staff and disrupting the organization.”

“Rational process teaches people to think before they act. People learn that they don’t have to know the answer right away. First, you think.“Some view these processes as tools, but the processes have a use that is more important, yet more subtle. ”

“Since we started using KT to improve our problem-solving operations, we have cut our costs by a six-digit figure.”

“When KT processes are used, executive management is satisfied without needing to see all the details. Often just knowing that KT process was used, is enough.”

“The process enables people to find solutions and encourages them to seek continuous improvement. The more we use it, the more success we have with it, and the more value we create.”

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Kepner-Tregoe Troubleshooting Foundations

kepner tregoe problem solving course

Classroom ILT

Skill level.

kepner tregoe problem solving course

Available dates

Learning path.

kepner tregoe problem solving course


Skill level, available dates.

Available on request.

For more information click on button below


The Kepner-Tregoe Troubleshooting Foundation course introduces a systematic process of problem solving when responding to incidents and problems. This course is designed for individuals who work in troubleshooting environments. This allows them to deliver a high level of quality and consistency in customer support. The course equips participants with the terminology, structure and basic concepts of Kepner-Tregoe’s problem management and incident management techniques, such as Situation Appraisal, and Problem Analysis,. During the Foundation course, participants will receive the proper training and guidance to optimally prepare them to take and pass the Kepner-Tregoe Troubleshooting Foundations examination.

The Kepner-Tregoe Troubleshooting Foundations course is beneficial for individuals who want to be trained and certified in a best practice that is recommended for problem analysis (Kepner-Tregoe is referenced as a best practice in the official ITIL® Service Operation publication).

Other core benefits of the Kepner-Tregoe Troubleshooting Foundation course include:

Establish a common troubleshooting language that ensures consistency in customer support in a Service Management environment.

Introduce structured, critical thinking techniques to analyze problems, make decisions and proactively avoid problems.

Use a systematic approach independent of technical expertise.

Audience profile:

The Kepner-Tregoe Troubleshooting Foundations course will be of interest to individuals who:

  • Want the official Kepner-Tregoe Certificate, issued by Kepner-Tregoe.
  • Want to be trained and certified in a best practice that is recommended for problem analysis.
  • Plan to attend the (2-day) Kepner-Tregoe Advanced Workshop in order to learn to implement the concepts learned in the Foundation course.
  • Want to improve their Incident Management and Problem Management techniques.
  • Typical roles are (but not limited to): Roles that provide first-line support, including service-desk staff, Analysts, Problem Managers, Incident Managers, Auditors, Quality Managers, Operators, Technicians and Engineers.


  • • There are no prerequisites to attend the foundation course.

Course objectives:

The course is structured around the KT Model. After this course you will be able to:

  • Understand KT’s Situation Appraisal and Problem Analysis
  • Explain the definition of an incident and a concern
  • Use the role of questioning in various phases of the KT Model
  • List Threats and Opportunities
  • Use KT’s Steps: Separate and Clarify, Set Priority, Plan Next Steps
  • Work with all phases in Problem Analysis: Describe Problem, Identify Possible Causes, Evaluate Possible Causes, Confirm True Cause

Associated certifications and exam:

The Kepner-Tregoe Troubleshooting Foundations Exam is an online exam.

In order for participants to be eligible to take the Kepner-Tregoe Foundation Exam, they have to participate in an accredited Kepner-Tregoe Foundation training course for 2 days.

Exam Format:

The 40-questions, multiple-choice exam is a closed-book exam, taken online, that will test your understanding of the contents of the Kepner-Tregoe Foundation course syllabus.

Exam duration is a maximum of 60 minutes for all candidates.

Pass score is 26/40 (or 65%). No negative marking.

On successful completion of this course students will receive a Torque IT attendance certificate

kepner tregoe problem solving course

Kepner-Tregoe is the Problem Solving and Decision Making method that provide organisations with clear thinking capability to cut through the clutter of business complexity, act decisively and address the most complex challenges confronting organisations. These processes equip current and future leaders with the necessary skills that become the foundation of effective leadership.

Kepner-Tregoe offers participants the step-by-step process for successfully solving problems, prioritizing issues, making good decisions, and analyzing potential risks and opportunities.

Torque IT considers Kepner-Tregoe skills and certification to be core to the success of any organization. Authorised Kepner-Tregoe training, and associated certification, ensures that you get the most from your human capital investment and that both productivity and efficiency are maximized.  The Kepner-Tregoe methodology is recommended by ITIL as a best practice for problem analysis in their official Service Operation publication.

Torque IT strives to be the Kepner-Tregoe Accredited Training Associate provider of choice to our clients across South Africa and Africa. To ensure that we maintain our vision of being the preferred training provider in each market, Torque IT has established key specialist partnerships with acknowledged market leaders for each competence.  These achievements reflect our commitment to providing our customers with quality skills development, enablement, training, and certification solutions that demonstrate exceptional depth and breadth.

Torque IT’s Kepner-Tregoe training courses will help you deliver smarter solutions on time and within budget. We provide Standard Best Practice training and certification for novice and experienced managers. Torque IT delivers the skills needed at every level of development.

Vendor Authorised

We only make use of vendor authorised course material, certified instructors, and lab facilities that exceed the international specifications as mandated by each vendor.

Study and evolve with the physical elements.

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Use proven rational processes to solve complex problems.


The Kepner-Tregoe (KT) Problem Solving and Decision Making (PSDM) is a two-day workshop which teaches a step-by-step process that helps people rapidly and accurately resolve a wide range of business issues. Used in organizations worldwide, PSDM helps people at all levels in an organization including executives, managers, supervisors, team leaders, operators, maintenance, engineers, technicians, etc, efficiently organize and analyze information and take appropriate action. Wherever there is a need for organized, systematic thinking to resolve issues, PSDM will provide immediate and lasting value.

PSDM helps you tap into the know-how of individuals, develop consensus, and gain commitment while resolving issues by using a common approach and language. PSDM processes provide a framework for problem solving and decision making that can easily be integrated into standard operating procedures. The processes are often used to enhance operational improvement initiatives such as Six Sigma, Lean Manufacturing, and others. In many organizations PSDM becomes the main way that problems are solved and decisions are made.

CIMBA is the Italian licensee for Kepner-Tregoe and offers multiple options for learning the PSDM processes which are all taught by qualified program trainers. You can attend one of our regularly scheduled short courses which are offered both in English or Italian. Alternatively, if you would like to schedule at PDSM workshop for a larger group either at our facility or yours, consider our In-Company Training opportunities. View more details about Kepner-Tregoe Problem Solving and Decision Making .

The Kepner-Tregoe PSDM Short Course usually takes place over a weekend and includes full days both Saturday and Sunday. The cost of the short course is 1500 Euros. (For in-company KT pricing, please contact our executive team.) Upon completing the PSDM training you will receive a valuable certificate from Kepner-Tregoe signifying your knowledge and accomplishment.

To talk with a CIMBA staff member about our KT PSDM short course, contact us at [email protected] or call +39-0423-932120.

kepner tregoe problem solving course

We help you to define competency growth plans for you and your teams

Monika Kryszyłowicz

Monika Kryszyłowicz

Skills Development Consultant

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kepner tregoe problem solving course

Kepner-Tregoe - Certification Course

Certification course – problem-solving and decision-making.

kepner tregoe problem solving course

The UAS Kiel offers a certification course in problem- solving and decision-making for master students in cooperation with Kepner-Tregoe .

You can read the interview with Prof. Dr. Claus Neumann here.

The module description for this certification course is available in the UAS Kiel module database .

It will be recognised as an elective module in the degree course in Eelectrical Ttechnologies at the Faculty of Computer Science and Electrical Engineering.

The recognition of this course at other faculties has to be requested at via the Eexaminations Office.

Effective action begins with clear thinking – clear thinking requires “think processes”

kepner tregoe problem solving course

Kepner-Tregoe Foundation

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  • Introduction to Kepner-Tregoe rational process Situation Appraisal, Problem Analysis, Decision Analysis and potential problem analysis
  • Situation Appraisal- The definition of an incident and a concern. How to "List Threats and Oppordtunities", "Separate and Clarify", "Set Priority", "Plan Next Steps" and the role of questioning in Situation Appraisal
  • Problem Analysis- The Kepner-Tregoe definition of a problem. How to "Describe Problem", "Identify Possible Causes", "Evaluate Possible Causes", "Confirm True Cause", explain the role of questioning in Problem Analysis.
  • Decision Analysis The definition of a decision. How to "Clarify Purpose", "Identify Alternatives", Evaluate Alternatives", "Make Decision". The role of questioning in Decision Analysis. How to effectively "present Recommendations" and "Assess Recommendat
  • Potential Problem Analysis- The definition of an action and a plan. How to "Identify Potential Problems", "Identify Likely Causes", "Take Preventive Action", "Plan Contingent Action and Set Triggers". The role of questioning in Potential Problem Analysis.

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