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7 Problem-Solving Skills That Can Help You Be a More Successful Manager
Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.
1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.
If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.
What is problem-solving?
Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.
The importance of problem-solving for managers
Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:
Increased job fulfillment
Satisfied clients or customers
Better cooperation and cohesion
Improved environments for employees and customers
7 skills that make problem-solving easier
Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.
As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.
Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.
3. Emotional intelligence
Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.
Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.
When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:
Approach problems from different angles
Improve your problem-solving process
Spark creativity in your employees and peers
Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.
Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.
Steps of the problem-solving process
Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.
1. Identify that there is a problem and root out its cause.
To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:
Can the problem be solved?
How big of a problem is it?
Why do I think the problem is occurring?
What are some things I know about the situation?
What are some things I don't know about the situation?
Are there any people who contributed to the problem?
Are there materials or processes that contributed to the problem?
Are there any patterns I can identify?
2. Define the goals you hope to achieve.
Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:
Gather as much factual information as possible.
Brainstorm many different strategies to come up with the best one.
Be flexible when considering other viewpoints.
Articulate clearly and encourage questions, so everyone involved is on the same page.
Be open to other strategies if the chosen strategy doesn't work.
Stay positive throughout the process.
3. Explore potential solutions.
Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.
4. Choose a solution and act on it.
Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.
5. Look at (or evaluate) the outcome.
Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:
Did the solution work?
Will this solution work for other problems?
Were there any changes you would have made?
Would another solution have worked better?
As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more.
You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.
Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.
This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.
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What Are Problem-Solving Skills?
Definition & Examples of Problem-Solving Skills
- Problem-solving skills help you determine why an issue is happening and how to resolve that issue.
Learn more about problem-solving skills and how they work.
Problem-solving skills help you solve issues quickly and effectively. It's one of the key skills that employers seek in job applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.
Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees.
How Problem-Solving Skills Work
Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test. To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they're struggling with writing paragraphs and organizing those paragraphs into an essay.
To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.
Theresa Chiechi / The Balance
There are five steps typically used in problem-solving.
1. Analyze Contributing Factors
To solve a problem, you must find out what caused it. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.
To do this, you'll use skills like :
- Data gathering
- Data analysis
- Historical analysis
2. Generate Interventions
Once you’ve determined the cause, brainstorm possible solutions. Sometimes this involves teamwork since two (or more) minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.
This involves skills like :
- Creative thinking
- Project design
- Project planning
3. Evaluate Solutions
Depending on the nature of the problem and your chain of command, evaluating best solutions may be performed by assigned teams, team leads, or forwarded to corporate decision-makers. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation.
This requires several skills, including:
- Test development
4. Implement a Plan
Once a course of action has been decided, it must be implemented along with benchmarks that can quickly and accurately determine whether it’s working. Plan implementation also involves letting personnel know about changes in standard operating procedures.
This requires skills like:
- Project management
- Project implementation
- Time management
- Benchmark development
5. Assess the Solution's Effectiveness
Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it's working. This way, they know as soon as possible whether the issue has been resolved or whether they’ll have to change their response to the problem mid-stream.
- Customer feedback
Here's an example of showing your problem-solving skills in a cover letter.
When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long. At the same time, I had to help prepare for three major cases, and there weren’t enough hours in the day. After I explained the problem to my supervisor, she agreed to pay me to come in on Saturday mornings to focus on the backlog. I was able to eliminate the backlog in a month.
Here's another example of how to show your problem-solving skills in a cover letter:
When I joined the team at Great Graphics as Artistic Director, the designers had become uninspired because of a former director who attempted to micro-manage every step in the design process. I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work. I also introduced monthly team-based competitions that helped build morale, spark new ideas, and improve collaboration.
Highlighting Problem-Solving Skills
- Since this is a skill that's important to most employers, put them front and center on your resume, cover letter, and in interviews.
If you're not sure what to include, look to previous roles—whether in academic, work, or volunteer settings—for examples of challenges you met and problems you solved. Highlight relevant examples in your cover letter and use bullet points in your resume to show how you solved a problem.
During interviews, be ready to describe situations you've encountered in previous roles, the processes you followed to address problems, the skills you applied, and the results of your actions. Potential employers are eager to hear a coherent narrative of the ways you've used problem-solving skills .
Interviewers may pose hypothetical problems for you to solve. Base your answers on the five steps and refer to similar problems you've resolved, if possible. Here are tips for answering problem-solving interview questions , with examples of the best answers.
- It's one of the key skills that employers seek in job applicants.
- Problem-solving starts with identifying the issue, coming up with solutions, implementing those solutions, and evaluating their effectiveness.
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Problem-Solving Strategies and Obstacles
Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."
Sean is a fact-checker and researcher with experience in sociology, field research, and data analytics.
JGI / Jamie Grill / Getty Images
From deciding what to eat for dinner to considering whether it's the right time to buy a house, problem-solving is a large part of our daily lives. Learn some of the problem-solving strategies that exist and how to use them in real life, along with ways to overcome obstacles that are making it harder to resolve the issues you face.
What Is Problem-Solving?
In cognitive psychology , the term 'problem-solving' refers to the mental process that people go through to discover, analyze, and solve problems.
A problem exists when there is a goal that we want to achieve but the process by which we will achieve it is not obvious to us. Put another way, there is something that we want to occur in our life, yet we are not immediately certain how to make it happen.
Maybe you want a better relationship with your spouse or another family member but you're not sure how to improve it. Or you want to start a business but are unsure what steps to take. Problem-solving helps you figure out how to achieve these desires.
The problem-solving process involves:
- Discovery of the problem
- Deciding to tackle the issue
- Seeking to understand the problem more fully
- Researching available options or solutions
- Taking action to resolve the issue
Before problem-solving can occur, it is important to first understand the exact nature of the problem itself. If your understanding of the issue is faulty, your attempts to resolve it will also be incorrect or flawed.
Problem-Solving Mental Processes
Several mental processes are at work during problem-solving. Among them are:
- Perceptually recognizing the problem
- Representing the problem in memory
- Considering relevant information that applies to the problem
- Identifying different aspects of the problem
- Labeling and describing the problem
There are many ways to go about solving a problem. Some of these strategies might be used on their own, or you may decide to employ multiple approaches when working to figure out and fix a problem.
An algorithm is a step-by-step procedure that, by following certain "rules" produces a solution. Algorithms are commonly used in mathematics to solve division or multiplication problems. But they can be used in other fields as well.
In psychology, algorithms can be used to help identify individuals with a greater risk of mental health issues. For instance, research suggests that certain algorithms might help us recognize children with an elevated risk of suicide or self-harm.
One benefit of algorithms is that they guarantee an accurate answer. However, they aren't always the best approach to problem-solving, in part because detecting patterns can be incredibly time-consuming.
There are also concerns when machine learning is involved—also known as artificial intelligence (AI)—such as whether they can accurately predict human behaviors.
Heuristics are shortcut strategies that people can use to solve a problem at hand. These "rule of thumb" approaches allow you to simplify complex problems, reducing the total number of possible solutions to a more manageable set.
If you find yourself sitting in a traffic jam, for example, you may quickly consider other routes, taking one to get moving once again. When shopping for a new car, you might think back to a prior experience when negotiating got you a lower price, then employ the same tactics.
While heuristics may be helpful when facing smaller issues, major decisions shouldn't necessarily be made using a shortcut approach. Heuristics also don't guarantee an effective solution, such as when trying to drive around a traffic jam only to find yourself on an equally crowded route.
Trial and Error
A trial-and-error approach to problem-solving involves trying a number of potential solutions to a particular issue, then ruling out those that do not work. If you're not sure whether to buy a shirt in blue or green, for instance, you may try on each before deciding which one to purchase.
This can be a good strategy to use if you have a limited number of solutions available. But if there are many different choices available, narrowing down the possible options using another problem-solving technique can be helpful before attempting trial and error.
In some cases, the solution to a problem can appear as a sudden insight. You are facing an issue in a relationship or your career when, out of nowhere, the solution appears in your mind and you know exactly what to do.
Insight can occur when the problem in front of you is similar to an issue that you've dealt with in the past. Although, you may not recognize what is occurring since the underlying mental processes that lead to insight often happen outside of conscious awareness .
Research indicates that insight is most likely to occur during times when you are alone—such as when going on a walk by yourself, when you're in the shower, or when lying in bed after waking up.
How to Apply Problem-Solving Strategies in Real Life
If you're facing a problem, you can implement one or more of these strategies to find a potential solution. Here's how to use them in real life:
- Create a flow chart . If you have time, you can take advantage of the algorithm approach to problem-solving by sitting down and making a flow chart of each potential solution, its consequences, and what happens next.
- Recall your past experiences . When a problem needs to be solved fairly quickly, heuristics may be a better approach. Think back to when you faced a similar issue, then use your knowledge and experience to choose the best option possible.
- Start trying potential solutions . If your options are limited, start trying them one by one to see which solution is best for achieving your desired goal. If a particular solution doesn't work, move on to the next.
- Take some time alone . Since insight is often achieved when you're alone, carve out time to be by yourself for a while. The answer to your problem may come to you, seemingly out of the blue, if you spend some time away from others.
Obstacles to Problem-Solving
Problem-solving is not a flawless process as there are a number of obstacles that can interfere with our ability to solve a problem quickly and efficiently. These obstacles include:
- Assumptions: When dealing with a problem, people can make assumptions about the constraints and obstacles that prevent certain solutions. Thus, they may not even try some potential options.
- Functional fixedness : This term refers to the tendency to view problems only in their customary manner. Functional fixedness prevents people from fully seeing all of the different options that might be available to find a solution.
- Irrelevant or misleading information: When trying to solve a problem, it's important to distinguish between information that is relevant to the issue and irrelevant data that can lead to faulty solutions. The more complex the problem, the easier it is to focus on misleading or irrelevant information.
- Mental set: A mental set is a tendency to only use solutions that have worked in the past rather than looking for alternative ideas. A mental set can work as a heuristic, making it a useful problem-solving tool. However, mental sets can also lead to inflexibility, making it more difficult to find effective solutions.
How to Improve Your Problem-Solving Skills
In the end, if your goal is to become a better problem-solver, it's helpful to remember that this is a process. Thus, if you want to improve your problem-solving skills, following these steps can help lead you to your solution:
- Recognize that a problem exists . If you are facing a problem, there are generally signs. For instance, if you have a mental illness , you may experience excessive fear or sadness, mood changes, and changes in sleeping or eating habits. Recognizing these signs can help you realize that an issue exists.
- Decide to solve the problem . Make a conscious decision to solve the issue at hand. Commit to yourself that you will go through the steps necessary to find a solution.
- Seek to fully understand the issue . Analyze the problem you face, looking at it from all sides. If your problem is relationship-related, for instance, ask yourself how the other person may be interpreting the issue. You might also consider how your actions might be contributing to the situation.
- Research potential options . Using the problem-solving strategies mentioned, research potential solutions. Make a list of options, then consider each one individually. What are some pros and cons of taking the available routes? What would you need to do to make them happen?
- Take action . Select the best solution possible and take action. Action is one of the steps required for change . So, go through the motions needed to resolve the issue.
- Try another option, if needed . If the solution you chose didn't work, don't give up. Either go through the problem-solving process again or simply try another option.
You can find a way to solve your problems as long as you keep working toward this goal—even if the best solution is simply to let go because no other good solution exists.
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Stewart SL, Celebre A, Hirdes JP, Poss JW. Risk of suicide and self-harm in kids: The development of an algorithm to identify high-risk individuals within the children's mental health system . Child Psychiat Human Develop . 2020;51:913-924. doi:10.1007/s10578-020-00968-9
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By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."
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Introduction to Problem Solving Skills
What is problem solving and why is it important.
The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them. For example: it’s raining and you need to go to the store. What do you do? There are lots of possible solutions. Take your umbrella and walk. If you don't want to get wet, you can drive, or take the bus. You might decide to call a friend for a ride, or you might decide to go to the store another day. There is no right way to solve this problem and different people will solve it differently.
Problem solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.
Why is problem solving important? Good problem solving skills empower you not only in your personal life but are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations. For employees, problem solving can be used to develop practical and creative solutions, and to show independence and initiative to employers.
Throughout this case study you will be asked to jot down your thoughts in idea logs. These idea logs are used for reflection on concepts and for answering short questions. When you click on the "Next" button, your responses will be saved for that page. If you happen to close the webpage, you will lose your work on the page you were on, but previous pages will be saved. At the end of the case study, click on the "Finish and Export to PDF" button to acknowledge completion of the case study and receive a PDF document of your idea logs.
What Does Problem Solving Look Like?
The ability to solve problems is a skill, and just like any other skill, the more you practice, the better you get. So how exactly do you practice problem solving? Learning about different problem solving strategies and when to use them will give you a good start. Problem solving is a process. Most strategies provide steps that help you identify the problem and choose the best solution. There are two basic types of strategies: algorithmic and heuristic.
Algorithmic strategies are traditional step-by-step guides to solving problems. They are great for solving math problems (in algebra: multiply and divide, then add or subtract) or for helping us remember the correct order of things (a mnemonic such as “Spring Forward, Fall Back” to remember which way the clock changes for daylight saving time, or “Righty Tighty, Lefty Loosey” to remember what direction to turn bolts and screws). Algorithms are best when there is a single path to the correct solution.
But what do you do when there is no single solution for your problem? Heuristic methods are general guides used to identify possible solutions. A popular one that is easy to remember is IDEAL [ Bransford & Stein, 1993 ] :
- I dentify the problem
- D efine the context of the problem
- E xplore possible strategies
- A ct on best solution
IDEAL is just one problem solving strategy. Building a toolbox of problem solving strategies will improve your problem solving skills. With practice, you will be able to recognize and use multiple strategies to solve complex problems.
Watch the video
What is the best way to get a peanut out of a tube that cannot be moved? Watch a chimpanzee solve this problem in the video below [ Geert Stienissen, 2010 ].
Describe the series of steps you think the chimpanzee used to solve this problem.
- [Page 2: What does Problem Solving Look Like?] Describe the series of steps you think the chimpanzee used to solve this problem.
Think of an everyday problem you've encountered recently and describe your steps for solving it.
- [Page 2: What does Problem Solving Look Like?] Think of an everyday problem you've encountered recently and describe your steps for solving it.
Developing Problem Solving Processes
Problem solving is a process that uses steps to solve problems. But what does that really mean? Let's break it down and start building our toolbox of problem solving strategies.
What is the first step of solving any problem? The first step is to recognize that there is a problem and identify the right cause of the problem. This may sound obvious, but similar problems can arise from different events, and the real issue may not always be apparent. To really solve the problem, it's important to find out what started it all. This is called identifying the root cause .
Example: You and your classmates have been working long hours on a project in the school's workshop. The next afternoon, you try to use your student ID card to access the workshop, but discover that your magnetic strip has been demagnetized. Since the card was a couple of years old, you chalk it up to wear and tear and get a new ID card. Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards.
The best way to identify the root cause of the problem is to ask questions and gather information. If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly? What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions.
Watch Adam Savage from Mythbusters, describe his problem solving process [ ForaTv, 2010 ]. As you watch this section of the video, try to identify the questions he asks and the different strategies he uses.
Adam Savage shared many of his problem solving processes. List the ones you think are the five most important. Your list may be different from other people in your class—that's ok!
- [Page 3: Developing Problem Solving Processes] Adam Savage shared many of his problem solving processes. List the ones you think are the five most important.
“The ability to ask the right question is more than half the battle of finding the answer.” — Thomas J. Watson , founder of IBM
Voices From the Field: Solving Problems
In manufacturing facilities and machine shops, everyone on the floor is expected to know how to identify problems and find solutions. Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others.
In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.
Meet the Partners:
- Taconic High School in Pittsfield, Massachusetts, is a comprehensive, fully accredited high school with special programs in Health Technology, Manufacturing Technology, and Work-Based Learning.
- Berkshire Community College in Pittsfield, Massachusetts, prepares its students with applied manufacturing technical skills, providing hands-on experience at industrial laboratories and manufacturing facilities, and instructing them in current technologies.
- H.C. Starck in Newton, Massachusetts, specializes in processing and manufacturing technology metals, such as tungsten, niobium, and tantalum. In almost 100 years of experience, they hold over 900 patents, and continue to innovate and develop new products.
- Nypro Healthcare in Devens, Massachusetts, specializes in precision injection-molded healthcare products. They are committed to good manufacturing processes including lean manufacturing and process validation.
Now that you have a couple problem solving strategies in your toolbox, let's practice. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem.
Scenario: You are a new employee and have just finished your training. As your first project, you have been assigned the milling of several additional components for a regular customer. Together, you and your trainer, Bill, set up for the first run. Checking your paperwork, you gather the tools and materials on the list. As you are mounting the materials on the table, you notice that you didn't grab everything and hurriedly grab a few more items from one of the bins. Once the material is secured on the CNC table, you load tools into the tool carousel in the order listed on the tool list and set the fixture offsets.
Bill tells you that since this is a rerun of a job several weeks ago, the CAD/CAM model has already been converted to CNC G-code. Bill helps you download the code to the CNC machine. He gives you the go-ahead and leaves to check on another employee. You decide to start your first run.
What problems did you observe in the video?
- [Page 5: Making Decisions] What problems did you observe in the video?
- What do you do next?
- Try to fix it yourself.
- Ask your trainer for help.
As you are cleaning up, you think about what happened and wonder why it happened. You try to create a mental picture of what happened. You are not exactly sure what the end mill hit, but it looked like it might have hit the dowel pin. You wonder if you grabbed the correct dowel pins from the bins earlier.
You can think of two possible next steps. You can recheck the dowel pin length to make sure it is the correct length, or do a dry run using the CNC single step or single block function with the spindle empty to determine what actually happened.
- Check the dowel pins.
- Use the single step/single block function to determine what happened.
You notice that your trainer, Bill, is still on the floor and decide to ask him for help. You describe the problem to him. Bill asks if you know what the end mill ran into. You explain that you are not sure but you think it was the dowel pin. Bill reminds you that it is important to understand what happened so you can fix the correct problem. He suggests that you start all over again and begin with a dry run using the single step/single block function, with the spindle empty, to determine what it hit. Or, since it happened at the end, he mentions that you can also check the G-code to make sure the Z-axis is raised before returning to the home position.
- Run the single step/single block function.
- Edit the G-code to raise the Z-axis.
You finish cleaning up and check the CNC for any damage. Luckily, everything looks good. You check your paperwork and gather the components and materials again. You look at the dowel pins you used earlier, and discover that they are not the right length. As you go to grab the correct dowel pins, you have to search though several bins. For the first time, you are aware of the mess - it looks like the dowel pins and other items have not been put into the correctly labeled bins. You spend 30 minutes straightening up the bins and looking for the correct dowel pins.
Finally finding them, you finish setting up. You load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. Just to make sure, you use the CNC single step/single block function, to do a dry run of the part. Everything looks good! You are ready to create your first part. The first component is done, and, as you admire your success, you notice that the part feels hotter than it should.
You wonder why? You go over the steps of the process to mentally figure out what could be causing the residual heat. You wonder if there is a problem with the CNC's coolant system or if the problem is in the G-code.
- Look at the G-code.
After thinking about the problem, you decide that maybe there's something wrong with the setup. First, you clean up the damaged materials and remove the broken tool. You check the CNC machine carefully for any damage. Luckily, everything looks good. It is time to start over again from the beginning.
You again check your paperwork and gather the tools and materials on the setup sheet. After securing the new materials, you use the CNC single step/single block function with the spindle empty, to do a dry run of the part. You watch carefully to see if you can figure out what happened. It looks to you like the spindle barely misses hitting the dowel pin. You determine that the end mill was broken when it hit the dowel pin while returning to the start position.
After conducting a dry run using the single step/single block function, you determine that the end mill was damaged when it hit the dowel pin on its return to the home position. You discuss your options with Bill. Together, you decide the best thing to do would be to edit the G-code and raise the Z-axis before returning to home. You open the CNC control program and edit the G-code. Just to make sure, you use the CNC single step/single block function, to do another dry run of the part. You are ready to create your first part. It works. You first part is completed. Only four more to go.
As you are cleaning up, you notice that the components are hotter than you expect and the end mill looks more worn than it should be. It dawns on you that while you were milling the component, the coolant didn't turn on. You wonder if it is a software problem in the G-code or hardware problem with the CNC machine.
It's the end of the day and you decide to finish the rest of the components in the morning.
- You decide to look at the G-code in the morning.
- You leave a note on the machine, just in case.
You decide that the best thing to do would be to edit the G-code and raise the Z-axis of the spindle before it returns to home. You open the CNC control program and edit the G-code.
While editing the G-code to raise the Z-axis, you notice that the coolant is turned off at the beginning of the code and at the end of the code. The coolant command error caught your attention because your coworker, Mark, mentioned having a similar issue during lunch. You change the coolant command to turn the mist on.
- You decide to talk with your supervisor.
- You discuss what happened with a coworker over lunch.
As you reflect on the residual heat problem, you think about the machining process and the factors that could have caused the issue. You try to think of anything and everything that could be causing the issue. Are you using the correct tool for the specified material? Are you using the specified material? Is it running at the correct speed? Is there enough coolant? Are there chips getting in the way?
Wait, was the coolant turned on? As you replay what happened in your mind, you wonder why the coolant wasn't turned on. You decide to look at the G-code to find out what is going on.
From the milling machine computer, you open the CNC G-code. You notice that there are no coolant commands. You add them in and on the next run, the coolant mist turns on and the residual heat issues is gone. Now, its on to creating the rest of the parts.
Have you ever used brainstorming to solve a problem? Chances are, you've probably have, even if you didn't realize it.
You notice that your trainer, Bill, is on the floor and decide to ask him for help. You describe the problem with the end mill breaking, and how you discovered that items are not being returned to the correctly labeled bins. You think this caused you to grab the incorrect length dowel pins on your first run. You have sorted the bins and hope that the mess problem is fixed. You then go on to tell Bill about the residual heat issue with the completed part.
Together, you go to the milling machine. Bill shows you how to check the oil and coolant levels. Everything looks good at the machine level. Next, on the CNC computer, you open the CNC G-code. While looking at the code, Bill points out that there are no coolant commands. Bill adds them in and when you rerun the program, it works.
Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .
Talking with Bill, you discuss the best way to fix the problem. Bill suggests editing the G-code to raise the Z-axis of the spindle before it returns to its home position. You open the CNC control program and edit the G-code. Following the setup sheet, you re-setup the job and use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part. It works. Since you need four of each component, you move on to creating the rest of them before cleaning up and leaving for the day.
It's a new day and you have new components to create. As you are setting up, you go in search of some short dowel pins. You discover that the bins are a mess and components have not been put away in the correctly labeled bins. You wonder if this was the cause of yesterday's problem. As you reorganize the bins and straighten up the mess, you decide to mention the mess issue to Bill in your afternoon meeting.
You describe the bin mess and using the incorrect length dowels to Bill. He is glad you mentioned the problem to him. You are not the first person to mention similar issues with tools and parts not being put away correctly. Chances are there is a bigger safety issue here that needs to be addressed in the next staff meeting.
In any workplace, following proper safety and cleanup procedures is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money.
You now know that the end mill was damaged when it hit the dowel pin. It seems to you that the easiest thing to do would be to edit the G-code and raise the Z-axis position of the spindle before it returns to the home position. You open the CNC control program and edit the G-code, raising the Z-axis. Starting over, you follow the setup sheet and re-setup the job. This time, you use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part.
At the end of the day, you are reviewing your progress with your trainer, Bill. After you describe the day's events, he reminds you to always think about safety and the importance of following work procedures. He decides to bring the issue up in the next morning meeting as a reminder to everyone.
In any workplace, following proper procedures (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. One tool to improve communication is the morning meeting or huddle.
The next morning, you check the G-code to determine what is wrong with the coolant. You notice that the coolant is turned off at the beginning of the code and also at the end of the code. This is strange. You change the G-code to turn the coolant on at the beginning of the run and off at the end. This works and you create the rest of the parts.
Throughout the day, you keep wondering what caused the G-code error. At lunch, you mention the G-code error to your coworker, John. John is not surprised. He said that he encountered a similar problem earlier this week. You decide to talk with your supervisor the next time you see him.
You are in luck. You see your supervisor by the door getting ready to leave. You hurry over to talk with him. You start off by telling him about how you asked Bill for help. Then you tell him there was a problem and the end mill was damaged. You describe the coolant problem in the G-code. Oh, and by the way, John has seen a similar problem before.
Your supervisor doesn't seem overly concerned, errors happen. He tells you "Good job, I am glad you were able to fix the issue." You are not sure whether your supervisor understood your explanation of what happened or that it had happened before.
The challenge of communicating in the workplace is learning how to share your ideas and concerns. If you need to tell your supervisor that something is not going well, it is important to remember that timing, preparation, and attitude are extremely important.
It is the end of your shift, but you want to let the next shift know that the coolant didn't turn on. You do not see your trainer or supervisor around. You decide to leave a note for the next shift so they are aware of the possible coolant problem. You write a sticky note and leave it on the monitor of the CNC control system.
How effective do you think this solution was? Did it address the problem?
In this scenario, you discovered several problems with the G-code that need to be addressed. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring and avoid injury to personnel. The challenge of communicating in the workplace is learning how and when to share your ideas and concerns. If you need to tell your co-workers or supervisor that there is a problem, it is important to remember that timing and the method of communication are extremely important.
You are able to fix the coolant problem in the G-code. While you are glad that the problem is fixed, you are worried about why it happened in the first place. It is important to remember that if a problem keeps reappearing, you may not be fixing the right problem. You may only be addressing the symptoms.
You decide to talk to your trainer. Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .
Over lunch, you ask your coworkers about the G-code problem and what may be causing the error. Several people mention having similar problems but do not know the cause.
You have now talked to three coworkers who have all experienced similar coolant G-code problems. You make a list of who had the problem, when they had the problem, and what each person told you.
When you see your supervisor later that afternoon, you are ready to talk with him. You describe the problem you had with your component and the damaged bit. You then go on to tell him about talking with Bill and discovering the G-code issue. You show him your notes on your coworkers' coolant issues, and explain that you think there might be a bigger problem.
You supervisor thanks you for your initiative in identifying this problem. It sounds like there is a bigger problem and he will need to investigate the root cause. He decides to call a team huddle to discuss the issue, gather more information, and talk with the team about the importance of communication.
Root Cause Analysis
Root cause analysis ( RCA ) is a method of problem solving that identifies the underlying causes of an issue. Root cause analysis helps people answer the question of why the problem occurred in the first place. RCA uses clear cut steps in its associated tools, like the "5 Whys Analysis" and the "Cause and Effect Diagram," to identify the origin of the problem, so that you can:
- Determine what happened.
- Determine why it happened.
- Fix the problem so it won’t happen again.
RCA works under the idea that systems and events are connected. An action in one area triggers an action in another, and another, and so on. By tracing back these actions, you can discover where the problem started and how it developed into the problem you're now facing. Root cause analysis can prevent problems from recurring, reduce injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money. There are many different RCA techniques available to determine the root cause of a problem. These are just a few:
- Root Cause Analysis Tools
- 5 Whys Analysis
- Fishbone or Cause and Effect Diagram
- Pareto Analysis
How Huddles Work
Communication is a vital part of any setting where people work together. Effective communication helps employees and managers form efficient teams. It builds trusts between employees and management, and reduces unnecessary competition because each employee knows how their part fits in the larger goal.
One tool that management can use to promote communication in the workplace is the huddle . Just like football players on the field, a huddle is a short meeting where everyone is standing in a circle. A daily team huddle ensures that team members are aware of changes to the schedule, reiterated problems and safety issues, and how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.
The most important thing to remember about huddles is that they are short, lasting no more than 10 minutes, and their purpose is to communicate and identify. In essence, a huddle’s purpose is to identify priorities, communicate essential information, and discover roadblocks to productivity.
Who uses huddles? Many industries and companies use daily huddles. At first thought, most people probably think of hospitals and their daily patient update meetings, but lots of managers use daily meetings to engage their employees. Here are a few examples:
- Brian Scudamore, CEO of 1-800-Got-Junk? , uses the daily huddle as an operational tool to take the pulse of his employees and as a motivational tool. Watch a morning huddle meeting .
- Fusion OEM, an outsourced manufacturing and production company. What do employees take away from the daily huddle meeting .
- Biz-Group, a performance consulting group. Tips for a successful huddle .
One tool that can be useful in problem solving is brainstorming . Brainstorming is a creativity technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination . The goal is to come up with as many ideas as you can in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually. Like most problem solving techniques, brainstorming is a process.
- Define a clear objective.
- Have an agreed a time limit.
- During the brainstorming session, write down everything that comes to mind, even if the idea sounds crazy.
- If one idea leads to another, write down that idea too.
- Combine and refine ideas into categories of solutions.
- Assess and analyze each idea as a potential solution.
When used during problem solving, brainstorming can offer companies new ways of encouraging staff to think creatively and improve production. Brainstorming relies on team members' diverse experiences, adding to the richness of ideas explored. This means that you often find better solutions to the problems. Team members often welcome the opportunity to contribute ideas and can provide buy-in for the solution chosen—after all, they are more likely to be committed to an approach if they were involved in its development. What's more, because brainstorming is fun, it helps team members bond.
- Watch Peggy Morgan Collins, a marketing executive at Power Curve Communications discuss How to Stimulate Effective Brainstorming .
- Watch Kim Obbink, CEO of Filter Digital, a digital content company, and her team share their top five rules for How to Effectively Generate Ideas .
Importance of Good Communication and Problem Description
Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide when you talk to your supervisor.
Tips for clear communication of an issue:
- Provide a clear summary of your problem. Start at the beginning, give relevant facts, timelines, and examples.
- Avoid including your opinion or personal attacks in your explanation.
- Avoid using words like "always" or "never," which can give the impression that you are exaggerating the problem.
- If this is an ongoing problem and you have collected documentation, give it to your supervisor once you have finished describing the problem.
- Remember to listen to what's said in return; communication is a two-way process.
Not all communication is spoken. Body language is nonverbal communication that includes your posture, your hands and whether you make eye contact. These gestures can be subtle or overt, but most importantly they communicate meaning beyond what is said. When having a conversation, pay attention to how you stand. A stiff position with arms crossed over your chest may imply that you are being defensive even if your words state otherwise. Shoving your hands in your pockets when speaking could imply that you have something to hide. Be wary of using too many hand gestures because this could distract listeners from your message.
The challenge of communicating in the workplace is learning how and when to share your ideas or concerns. If you need to tell your supervisor or co-worker about something that is not going well, keep in mind that good timing and good attitude will go a long way toward helping your case.
Like all skills, effective communication needs to be practiced. Toastmasters International is perhaps the best known public speaking organization in the world. Toastmasters is open to anyone who wish to improve their speaking skills and is willing to put in the time and effort to do so. To learn more, visit Toastmasters International .
Methods of Communication
Communication of problems and issues in any workplace is important, particularly when safety is involved. It is therefore crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. As issues and problems arise, they need to be addressed in an efficient and timely manner. Effective communication is an important skill because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.
There are many different ways to communicate: in person, by phone, via email, or written. There is no single method that fits all communication needs, each one has its time and place.
In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response through their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.
Email: Email has become the communication standard for most businesses. It can be accessed from almost anywhere and is great for things that don’t require an immediate response. Email is a great way to communicate non-urgent items to large amounts of people or just your team members. One thing to remember is that most people's inboxes are flooded with emails every day and unless they are hyper vigilant about checking everything, important items could be missed. For issues that are urgent, especially those around safety, email is not always be the best solution.
Phone: Phone calls are more personal and direct than email. They allow us to communicate in real time with another person, no matter where they are. Not only can talking prevent miscommunication, it promotes a two-way dialogue. You don’t have to worry about your words being altered or the message arriving on time. However, mobile phone use and the workplace don't always mix. In particular, using mobile phones in a manufacturing setting can lead to a variety of problems, cause distractions, and lead to serious injury.
Written: Written communication is appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.
There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for your situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.
Did you notice any other potential problems in the previous exercise?
- [Page 6:] Did you notice any other potential problems in the previous exercise?
Summary of Strategies
In this exercise, you were given a scenario in which there was a problem with a component you were creating on a CNC machine. You were then asked how you wanted to proceed. Depending on your path through this exercise, you might have found an easy solution and fixed it yourself, asked for help and worked with your trainer, or discovered an ongoing G-code problem that was bigger than you initially thought.
When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. Although, each path in this exercise ended with a description of a problem solving tool for your toolbox, the first step is always to identify the problem and define the context in which it happened.
There are several strategies that can be used to identify the root cause of a problem. Root cause analysis (RCA) is a method of problem solving that helps people answer the question of why the problem occurred. RCA uses a specific set of steps, with associated tools like the “5 Why Analysis" or the “Cause and Effect Diagram,” to identify the origin of the problem, so that you can:
Once the underlying cause is identified and the scope of the issue defined, the next step is to explore possible strategies to fix the problem.
If you are not sure how to fix the problem, it is okay to ask for help. Problem solving is a process and a skill that is learned with practice. It is important to remember that everyone makes mistakes and that no one knows everything. Life is about learning. It is okay to ask for help when you don’t have the answer. When you collaborate to solve problems you improve workplace communication and accelerates finding solutions as similar problems arise.
One tool that can be useful for generating possible solutions is brainstorming . Brainstorming is a technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination. The goal is to come up with as many ideas as you can, in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually.
Depending on your path through the exercise, you may have discovered that a couple of your coworkers had experienced similar problems. This should have been an indicator that there was a larger problem that needed to be addressed.
In any workplace, communication of problems and issues (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they be addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.
One strategy for improving communication is the huddle . Just like football players on the field, a huddle is a short meeting with everyone standing in a circle. A daily team huddle is a great way to ensure that team members are aware of changes to the schedule, any problems or safety issues are identified and that team members are aware of how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.
To learn more about different problem solving strategies, choose an option below. These strategies accompany the outcomes of different decision paths in the problem solving exercise.
- View Problem Solving Strategies Select a strategy below... Root Cause Analysis How Huddles Work Brainstorming Importance of Good Problem Description Methods of Communication
Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide during your meeting.
- Provide a clear summary of the problem. Start at the beginning, give relevant facts, timelines, and examples.
In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response in their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.
There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for the situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.
"Never try to solve all the problems at once — make them line up for you one-by-one.” — Richard Sloma
Problem Solving: An Important Job Skill
Problem solving improves efficiency and communication on the shop floor. It increases a company's efficiency and profitability, so it's one of the top skills employers look for when hiring new employees. Recent industry surveys show that employers consider soft skills, such as problem solving, as critical to their business’s success.
The 2011 survey, "Boiling Point? The skills gap in U.S. manufacturing ," polled over a thousand manufacturing executives who reported that the number one skill deficiency among their current employees is problem solving, which makes it difficult for their companies to adapt to the changing needs of the industry.
In this video, industry professionals discuss their expectations and present tips for new employees joining the manufacturing workforce.
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What Are Problem-Solving Skills? (Definition, Examples, And How To List On A Resume)
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Summary. Problem-solving skills include analysis, creativity, prioritization, organization, and troubleshooting. To solve a problem, you need to use a variety of skills based on the needs of the situation.
Most jobs essentially boil down to identifying and solving problems consistently and effectively. That’s why employers value problem-solving skills in job candidates for just about every role.
We’ll cover problem-solving methods, ways to improve your problem-solving skills, and examples of showcasing your problem-solving skills during your job search .
If you can show off your problem-solving skills on your resume , in your cover letter , and during a job interview, you’ll be one step closer to landing a job.
Companies rely on employees who can handle unexpected challenges, identify persistent issues, and offer workable solutions in a positive way.
It is important to improve problem solving skill because this is a skill that can be cultivated and nurtured so you can become better at dealing with problems over time.
Types of Problem-Solving Skills
How to improve your problem-solving skills, example answers to problem-solving interview questions, how to show off problem-solving skills on a resume, example resume and cover letter with problem-solving skills, more about problem-solving skills, problem solving skills faqs.
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Problem-solving skills are skills that help you identify and solve problems effectively and efficiently . Your ability to solve problems is one of the main ways that hiring managers and recruiters assess candidates, as those with excellent problem-solving skills are more likely to autonomously carry out their responsibilities.
A true problem solver can look at a situation, find the cause of the problem (or causes, because there are often many issues at play), and then come up with a reasonable solution that effectively fixes the problem or at least remedies most of it.
The ability to solve problems is considered a soft skill , meaning that it’s more of a personality trait than a skill you’ve learned at school, on the job, or through technical training.
That being said, your proficiency with various hard skills will have a direct bearing on your ability to solve problems. For example, it doesn’t matter if you’re a great problem-solver; if you have no experience with astrophysics, you probably won’t be hired as a space station technician .
Problem-solving is considered a skill on its own, but it’s supported by many other skills that can help you be a better problem solver. These skills fall into a few different categories of problem-solving skills.
Problem recognition and analysis. The first step is to recognize that there is a problem and discover what it is or what the root cause of it is.
You can’t begin to solve a problem unless you’re aware of it. Sometimes you’ll see the problem yourself and other times you’ll be told about the problem. Both methods of discovery are very important, but they can require some different skills. The following can be an important part of the process:
Create possible solutions. You know what the problem is, and you might even know the why of it, but then what? Your next step is the come up with some solutions.
Most of the time, the first solution you come up with won’t be the right one. Don’t fall victim to knee-jerk reactions; try some of the following methods to give you solution options.
Evaluation of solution options. Now that you have a lot of solution options, it’s time to weed through them and start casting some aside. There might be some ridiculous ones, bad ones, and ones you know could never be implemented. Throw them away and focus on the potentially winning ideas.
This step is probably the one where a true, natural problem solver will shine. They intuitively can put together mental scenarios and try out solutions to see their plusses and minuses. If you’re still working on your skill set — try listing the pros and cons on a sheet of paper.
Evaluating and weighing
Solution implementation. This is your “take action” step. Once you’ve decided which way to go, it’s time to head down that path and see if you were right. This step takes a lot of people and management skills to make it work for you.
Evaluation of the solution. Was it a good solution? Did your plan work or did it fail miserably? Sometimes the evaluation step takes a lot of work and review to accurately determine effectiveness. The following skills might be essential for a thorough evaluation.
You now have a ton of skills in front of you. Some of them you have naturally and some — not so much. If you want to solve a problem, and you want to be known for doing that well and consistently, then it’s time to sharpen those skills.
Develop industry knowledge. Whether it’s broad-based industry knowledge, on-the-job training , or very specific knowledge about a small sector — knowing all that you can and feeling very confident in your knowledge goes a long way to learning how to solve problems.
Be a part of a solution. Step up and become involved in the problem-solving process. Don’t lead — but follow. Watch an expert solve the problem and, if you pay attention, you’ll learn how to solve a problem, too. Pay attention to the steps and the skills that a person uses.
Practice solving problems. Do some role-playing with a mentor , a professor , co-workers, other students — just start throwing problems out there and coming up with solutions and then detail how those solutions may play out.
Go a step further, find some real-world problems and create your solutions, then find out what they did to solve the problem in actuality.
Identify your weaknesses. If you could easily point out a few of your weaknesses in the list of skills above, then those are the areas you need to focus on improving. How you do it is incredibly varied, so find a method that works for you.
Solve some problems — for real. If the opportunity arises, step in and use your problem-solving skills. You’ll never really know how good (or bad) you are at it until you fail.
That’s right, failing will teach you so much more than succeeding will. You’ll learn how to go back and readdress the problem, find out where you went wrong, learn more from listening even better. Failure will be your best teacher ; it might not make you feel good, but it’ll make you a better problem-solver in the long run.
Once you’ve impressed a hiring manager with top-notch problem-solving skills on your resume and cover letter , you’ll need to continue selling yourself as a problem-solver in the job interview.
There are three main ways that employers can assess your problem-solving skills during an interview:
By asking questions that relate to your past experiences solving problems
Posing hypothetical problems for you to solve
By administering problem-solving tests and exercises
The third method varies wildly depending on what job you’re applying for, so we won’t attempt to cover all the possible problem-solving tests and exercises that may be a part of your application process.
Luckily, interview questions focused on problem-solving are pretty well-known, and most can be answered using the STAR method . STAR stands for situation, task, action, result, and it’s a great way to organize your answers to behavioral interview questions .
Let’s take a look at how to answer some common interview questions built to assess your problem-solving capabilities:
At my current job as an operations analyst at XYZ Inc., my boss set a quarterly goal to cut contractor spending by 25% while maintaining the same level of production and moving more processes in-house. It turned out that achieving this goal required hiring an additional 6 full-time employees, which got stalled due to the pandemic. I suggested that we widen our net and hire remote employees after our initial applicant pool had no solid candidates. I ran the analysis on overhead costs and found that if even 4 of the 6 employees were remote, we’d save 16% annually compared to the contractors’ rates. In the end, all 6 employees we hired were fully remote, and we cut costs by 26% while production rose by a modest amount.
I try to step back and gather research as my first step. For instance, I had a client who needed a graphic designer to work with Crello, which I had never seen before, let alone used. After getting the project details straight, I began meticulously studying the program the YouTube tutorials, and the quick course Crello provides. I also reached out to coworkers who had worked on projects for this same client in the past. Once I felt comfortable with the software, I started work immediately. It was a slower process because I had to be more methodical in my approach, but by putting in some extra hours, I turned in the project ahead of schedule. The client was thrilled with my work and was shocked to hear me joke afterward that it was my first time using Crello.
As a digital marketer , website traffic and conversion rates are my ultimate metrics. However, I also track less visible metrics that can illuminate the story behind the results. For instance, using Google Analytics, I found that 78% of our referral traffic was coming from one affiliate, but that these referrals were only accounting for 5% of our conversions. Another affiliate, who only accounted for about 10% of our referral traffic, was responsible for upwards of 30% of our conversions. I investigated further and found that the second, more effective affiliate was essentially qualifying our leads for us before sending them our way, which made it easier for us to close. I figured out exactly how they were sending us better customers, and reached out to the first, more prolific but less effective affiliate with my understanding of the results. They were able to change their pages that were referring us traffic, and our conversions from that source tripled in just a month. It showed me the importance of digging below the “big picture” metrics to see the mechanics of how revenue was really being generated through digital marketing.
You can bring up your problem-solving skills in your resume summary statement , in your work experience , and under your education section , if you’re a recent graduate. The key is to include items on your resume that speak direclty to your ability to solve problems and generate results.
If you can, quantify your problem-solving accomplishments on your your resume . Hiring managers and recruiters are always more impressed with results that include numbers because they provide much-needed context.
This sample resume for a Customer Service Representative will give you an idea of how you can work problem solving into your resume.
Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Professional Summary Qualified Customer Services Representative with 3 years in a high-pressure customer service environment. Professional, personable, and a true problem solver. Work History ABC Store — Customer Service Representative 01/2015 — 12/2017 Managed in-person and phone relations with customers coming in to pick up purchases, return purchased products, helped find and order items not on store shelves, and explained details and care of merchandise. Became a key player in the customer service department and was promoted to team lead. XYZ Store — Customer Service Representative/Night Manager 01/2018 — 03/2020, released due to Covid-19 layoffs Worked as the night manager of the customer service department and filled in daytime hours when needed. Streamlined a process of moving customers to the right department through an app to ease the burden on the phone lines and reduce customer wait time by 50%. Was working on additional wait time problems when the Covid-19 pandemic caused our stores to close permanently. Education Chicago Tech 2014-2016 Earned an Associate’s Degree in Principles of Customer Care Skills Strong customer service skills Excellent customer complaint resolution Stock record management Order fulfillment New product information Cash register skills and proficiency Leader in problem solving initiatives
You can see how the resume gives you a chance to point out your problem-solving skills and to show where you used them a few times. Your cover letter is your chance to introduce yourself and list a few things that make you stand out from the crowd.
Michelle Beattle 111 Millennial Parkway Chicago, IL 60007 (555) 987-6543 [email protected] Dear Mary McDonald, I am writing in response to your ad on Zippia for a Customer Service Representative . Thank you for taking the time to consider me for this position. Many people believe that a job in customer service is simply listening to people complain all day. I see the job as much more than that. It’s an opportunity to help people solve problems, make their experience with your company more enjoyable, and turn them into life-long advocates of your brand. Through my years of experience and my educational background at Chicago Tech, where I earned an Associate’s Degree in the Principles of Customer Care, I have learned that the customers are the lifeline of the business and without good customer service representatives, a business will falter. I see it as my mission to make each and every customer I come in contact with a fan. I have more than five years of experience in the Customer Services industry and had advanced my role at my last job to Night Manager. I am eager to again prove myself as a hard worker, a dedicated people person, and a problem solver that can be relied upon. I have built a professional reputation as an employee that respects all other employees and customers, as a manager who gets the job done and finds solutions when necessary, and a worker who dives in to learn all she can about the business. Most of my customers have been very satisfied with my resolution ideas and have returned to do business with us again. I believe my expertise would make me a great match for LMNO Store. I have enclosed my resume for your review, and I would appreciate having the opportunity to meet with you to further discuss my qualifications. Thank you again for your time and consideration. Sincerely, Michelle Beattle
You’ve no doubt noticed that many of the skills listed in the problem-solving process are repeated. This is because having these abilities or talents is so important to the entire course of getting a problem solved.
In fact, they’re worthy of a little more attention. Many of them are similar, so we’ll pull them together and discuss how they’re important and how they work together.
Communication, active listening, and customer service skills. No matter where you are in the process of problem-solving, you need to be able to show that you’re listening and engaged and really hearing what the problem is or what a solution may be.
Obviously, the other part of this is being able to communicate effectively so people understand what you’re saying without confusion. Rolled into this are customer service skills , which really are all about listening and responding appropriately — it’s the ultimate in interpersonal communications.
Analysis (data and historical), research, and topic knowledge/understanding. This is how you intellectually grasp the issue and approach it. This can come from studying the topic and the process or it can come from knowledge you’ve gained after years in the business. But the best solutions come from people who thoroughly understand the problem.
Creativity, brainstorming, troubleshooting, and flexibility. All of you creative thinkers will like this area because it’s when your brain is at its best.
Coming up with ideas, collaborating with others, leaping over hurdles, and then being able to change courses immediately, if need be, are all essential. If you’re not creative by nature, then having a team of diverse thinkers can help you in this area.
Dependability, believability, trustworthiness, and follow-through. Think about it, these are all traits a person needs to have to make change happen and to make you comfortable taking that next step with them. Someone who is shifty and shady and never follows through, well, you’re simply not going to do what they ask, are you?
Leadership, teambuilding, decision-making, and project management. These are the skills that someone who is in charge is brimming with. These are the leaders you enjoy working for because you know they’re doing what they can to keep everything in working order. These skills can be learned but they’re often innate.
Prioritizing, prediction, forecasting, evaluating and weighing, and process flow. If you love flow charts, data analysis, prediction modeling, and all of that part of the equation, then you might have some great problem-solving abilities.
These are all great skills because they can help you weed out bad ideas, see flaws, and save massive amounts of time in trial and error.
What is a good example of problem-solving skills?
Good examples of porblem-solving skills include research, analysis, creativity, communciation, and decision-making. Each of these skills build off one another to contribute to the problem solving process. Research and analysis allow you to identify a problem.
Creativity and analysis help you consider different solutions. Meanwhile, communication and decision-making are key to working with others to solve a problem on a large scale.
What are 3 key attributes of a good problem solver?
3 key attributes of a good problem solver are persistence, intellegince, and empathy. Persistence is crucial to remain motivated to work through challenges. Inellegince is needed to make smart, informed choices. Empathy is crucial to maintain positive relationships with others as well as yourself.
What can I say instead of problem-solving skills?
Instead of saying problem-solving skills, you can say the following:
Using different words is helpful, especially when writing your resume and cover letter.
What is problem-solving in the workplace?
Problem-solving in the workplace is the ability to work through any sort of challenge, conflict, or unexpected situation and still achieve business goals. Though it varies by profession, roblem-solving in the workplace is very important for almost any job, because probelms are inevitable. You need to have the appropriate level of problem-solving skills if you want to succeed in your career, whatever it may be.
Department of Labor – Problem Solving and Critical Thinking
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Kristin Kizer is an award-winning writer, television and documentary producer, and content specialist who has worked on a wide variety of written, broadcast, and electronic publications. A former writer/producer for The Discovery Channel, she is now a freelance writer and delighted to be sharing her talents and time with the wonderful Zippia audience.
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The Collins English dictionary defines it as: the act or process of finding solutions to problems, especially by using a scientific or analytical approach. It is a vital everyday skill that you will need to have for your personal and professional life.
- Why is it important
How can I get better?
How can i demonstrate this when applying for jobs, why is it important.
- Employers like to see good problem solving skills because it also helps to show them you have a range of other competencies such as logic, creativity, resilience, imagination, lateral thinking and determination.
- It is a vital skills for your professional and personal life.
- It is a key skill that is assessed at job interviews..
- It is an essential skill for managers and all senior level roles.
- Those with good problem-solving skills are a valuable and trusted asset in any team – these are the people who think of new ideas, better ways of doing things, make it easier for people to understand things or help save customers time and money.
- They are proactive thinkers who like to get things done.
- Can help you progress more quickly and boost your career opportunities.
Problem-solving and critical thinking Employers look for individuals with strong critical thinking and problem-solving skills. In this free short three-week online course from RIT you’ll learn how to develop these key skills and how to develop a framework to help you assess and analyse a situation, design a solution, and ultimately win in a competitive scenario.
- Learn more
Problem-solving – it’s a process Problem-solving is a mental process that involves discovering, analysing and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue. This article from VeryWellMind identifies some key parts of the process.
- Discover more
Problem solving is vital at all levels
We often associate the skill of problem-solving with those in senior positions. After all, they have more responsibilities, as well as the authority to tackle any issues that may arise. While it’s not very likely that you will be asked to find a solution to a major business issue on your first day of a new job, the way you handle even the smallest of problems will demonstrate to an employer how well you can deal with larger ones. If your boss doubts your ability to overcome difficulties that come your way, they may not trust you with more responsibility, or consider you for a managerial role later on.
Knowing how to solve problems is therefore of paramount importance vital. Luckily, there are many ways you can develop the skill, and learning how to demonstrate it can prove invaluable at job interviews.
Acquiring a new skill doesn’t have to feel like work. You can easily build your problem-solving ability through gaming, either online or with classic board games. How many times have you played your favourite game and got stuck on the same level for hours, before you finally found a way around it? Putting yourself in a situation, even a fictional one, where you have to think creatively will help you develop the same mind-set in your everyday life. You can then apply these skills and behaviours to your professional life, too.
Don’t run away
When the going gets tough, we all have the tendency to want to hide away instead of facing the problem and coming up with a solution. Unfortunately, wishing a problem away will not make it disappear, so dealing with it promptly can be essential in keeping you sane! Even if there is no solution, the way you handle the consequences and minimise the negative impact will make you feel more powerful and able to handle any adversities.
Asking for help or advice is not a weakness! It is actually welcomed by many employers, especially while you are still learning the ropes. Listen to what people with more experience have to say, and then try to figure out if you can apply their advice to solve your problem. This will not only help you handle it with more confidence, but it will also show that you are proactive, and not afraid to consult your seniors.
History repeats itself
Perhaps the problem you are facing has happened before. In this case, if the solution was successful, you might want to follow it. If it wasn’t, you can eliminate all the ways you can’t solve the problem.
Do your research
Having all the facts can really help you understand a problem better and even identify where something went wrong. While trusting your instinct, and proposing a solution is fine, it’s wise to have some facts in your back pocket to help you convince your team, or your boss. That way, you will not only have presented them with a solution, but you will also have the facts to justify your way of thinking if you come up against any criticism.
Don’t look for problems
While spotting mistakes is a great skill, creating problems out of nowhere is not! Sometimes the simplest solution is the answer, and trying to prove yourself by tackling a problem you created will probably give you a reputation of being a trouble maker, rather than the hero you want to be seen as.
This article by topuniversities may also help when learning how to solve problems. It describes how you should handle the problem solving process.
Problem solving: the mark of an independent employee – this article from Targetjobs.com has some excellent guidance on how employers assess problem solving in your job applications and when you start work.
Demonstrating that you are a great problem solver is not always easy, as there is only so much you can include in your CV. However, one of the most common interview questions is designed to assess this skill. So, what do you say when an interviewer asks: ‘Give us an example of a situation where you faced a difficult problem?’
It can be very tempting to make up a situation, to try and make yourself sound like the master of problem-solving. However, it’s always best to be truthful, even if you feel like your example refers to a minor problem. Do try to think of a situation, perhaps in your student life, where you came across an obstacle and managed to tackle it effectively. It could be something like working as part of a project team, or writing your dissertation, for example.
If you simply can’t recall having faced any major issues at university, then use your personal life as an example. Maybe you like playing chess, which will also show your ability to think strategically. Or perhaps you travelled abroad and had problems with your booking, or finding your way around in a new country where you didn’t speak the language.
Remember, the important thing is to demonstrate your ability to think on your feet, remain calm in stressful situations and contribute to finding a solution.
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- INTERPERSONAL SKILLS
- Problem Solving and Decision Making
- A - Z List of Interpersonal Skills
- Interpersonal Skills Self-Assessment
- Communication Skills
- Emotional Intelligence
- Conflict Resolution and Mediation Skills
- Customer Service Skills
- Team-Working, Groups and Meetings
- Decision-Making and Problem-Solving
- Effective Decision Making
- Decision-Making Framework
- Introduction to Problem Solving
- Identifying and Structuring Problems
- Investigating Ideas and Solutions
- Implementing a Solution and Feedback
- Creative Problem-Solving
- Social Problem-Solving
- Negotiation and Persuasion Skills
- Personal and Romantic Relationship Skills
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Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis. Some of these problems are obviously more severe or complex than others.
It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.
You will discover, as you read through our pages on problem solving, that the subject is complex.
However well prepared we are for problem solving, there is always an element of the unknown. Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success.
Interpersonal relationships fail and businesses fail because of poor problem solving.
This is often due to either problems not being recognised or being recognised but not being dealt with appropriately.
Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.
A lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms. Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so. The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
In order to be effective at problem solving you are likely to need some other key skills, which include:
Creativity. Problems are usually solved either intuitively or systematically. Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem. More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking. See our page on Creative Thinking for more information.
Researching Skills. Defining and solving problems often requires you to do some research: this may be a simple Google search or a more rigorous research project. See our Research Methods section for ideas on how to conduct effective research.
Team Working. Many problems are best defined and solved with the input of other people. Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace. See our Team-Working page for more.
Emotional Intelligence. It is worth considering the impact that a problem and/or its solution has on you and other people. Emotional intelligence, the ability to recognise the emotions of yourself and others, will help guide you to an appropriate solution. See our Emotional Intelligence pages for more.
Risk Management. Solving a problem involves a certain amount of risk - this risk needs to be weighed up against not solving the problem. You may find our Risk Management page useful.
Decision Making . Problem solving and decision making are closely related skills, and making a decision is an important part of the problem solving process as you will often be faced with various options and alternatives. See Decision Making for more.
The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year.
John Foster Dulles, Former US Secretary of State.
What is a Problem?
The Concise Oxford Dictionary (1995) defines a problem as:
“ A doubtful or difficult matter requiring a solution ”
“ Something hard to understand or accomplish or deal with.”
It is worth also considering our own view of what a problem is.
We are constantly exposed to opportunities in life, at work, at school and at home. However many opportunities are missed or not taken full advantage of. Often we are unsure how to take advantage of an opportunity and create barriers - reasons why we can't take advantage. These barriers can turn a potentially positive situation into a negative one, a problem.
Are we missing the 'big problem'? It is human nature to notice and focus on small, easy to solve problems but much harder to work on the big problems that may be causing some of the smaller ones.
It's useful to consider the following questions when faced with a problem.
Is the problem real or perceived?
Is this problem really an opportunity?
Does the problem need solving?
All problems have two features in common: goals and barriers.
Problems involve setting out to achieve some objective or desired state of affairs and can include avoiding a situation or event.
Goals can be anything that you wish to achieve, or where you want to be. If you are hungry then your goal is probably to eat something. If you are the head of an organisation (CEO), then your main goal may be to maximise profits and this main goal may need to be split into numerous sub-goals in order to fulfil the ultimate aim of increasing profits.
If there were no barriers in the way of achieving a goal, then there would be no problem. Problem solving involves overcoming the barriers or obstacles that prevent the immediate achievement of goals.
Following our examples above, if you feel hungry then your goal is to eat. A barrier to this may be that you have no food available - so you take a trip to the supermarket and buy some food, removing the barrier and thus solving the problem. Of course for the CEO wanting to increase profits there may be many more barriers preventing the goal from being reached. The CEO needs to attempt to recognise these barriers and remove them or find other ways to achieve the goals of the organisation.
Our problem solving pages provide a simple and structured approach to problem solving.
The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.
Trying to solve a complex problem alone however can be a mistake. The old adage " A problem shared is a problem halved " is sound advice.
Talking to others about problems is not only therapeutic but can help you see things from a different point of view, opening up more potential solutions.
Stages of Problem Solving
Effective problem solving usually involves working through a number of steps or stages, such as those outlined below.
This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.
The first phase of problem solving may sound obvious but often requires more thought and analysis. Identifying a problem can be a difficult task in itself. Is there a problem at all? What is the nature of the problem, are there in fact numerous problems? How can the problem be best defined? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.
Structuring the Problem:
This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.
Following on from problem identification, structuring the problem is all about gaining more information about the problem and increasing understanding. This phase is all about fact finding and analysis, building a more comprehensive picture of both the goal(s) and the barrier(s). This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.
Looking for Possible Solutions:
During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.
From the information gathered in the first two phases of the problem solving framework it is now time to start thinking about possible solutions to the identified problem. In a group situation this stage is often carried out as a brain-storming session, letting each person in the group express their views on possible solutions (or part solutions). In organisations different people will have different expertise in different areas and it is useful, therefore, to hear the views of each concerned party.
Making a Decision:
This stage involves careful analysis of the different possible courses of action and then selecting the best solution for implementation.
This is perhaps the most complex part of the problem solving process. Following on from the previous step it is now time to look at each potential solution and carefully analyse it. Some solutions may not be possible, due to other problems like time constraints or budgets. It is important at this stage to also consider what might happen if nothing was done to solve the problem - sometimes trying to solve a problem that leads to many more problems requires some very creative thinking and innovative ideas.
Finally, make a decision on which course of action to take - decision making is an important skill in itself and we recommend that you see our pages on decision making .
This stage involves accepting and carrying out the chosen course of action.
Implementation means acting on the chosen solution. During implementation more problems may arise especially if identification or structuring of the original problem was not carried out fully.
The last stage is about reviewing the outcomes of problem solving over a period of time, including seeking feedback as to the success of the outcomes of the chosen solution.
The final stage of problem solving is concerned with checking that the process was successful. This can be achieved by monitoring and gaining feedback from people affected by any changes that occurred. It is good practice to keep a record of outcomes and any additional problems that occurred.
Continue to: Identifying and Structuring Problems Social Problem Solving
See also: Project Management Risk Management Effective Decision Making
- Problem solving
- Skills & Tools
A problem is any unpleasant situation which prevents people from achieving what they want to achieve. Any activity to eliminate a problem is termed problem solving.
Problem solving skills refers to our ability to solve problems in an effective and timely manner without any impediments.
It involves being able to identify and define the problem, generating alternative solutions, evaluating and selecting the best alternative, and implementing the selected solution. Obtaining a feedback and responding to it appropriately is an essential aspect of problem solving skills too.
We face problems every time. However, some problems are more complex than others. But whether you face big problems or small ones, this skill helps solve it effectively.
Importance of problem solving skills
Obviously, every organization has problems and every individual has problems too. For this reason, the ability to solve problems is of great importance to individuals and organizations. Some of the benefits include:
- Make the impossible possible. Knowledge alone is not the key to solving problems but rather, complimenting it with systematic problem solving approaches makesthe difference. This helps individuals and organizations overcome perilous challenges.
- Makes you a stand out. People are trained to do the usual. They have acquired skills and knowledge in what they do. However, people can hardly solve problems when they are unexpected or unprecedented ones. If you become a regular problem solver at your workplace, you are easily noticed, recognized, and appreciated.
- Increased confidence. No matter where you work or what your profession is, having the ability to solve problems will boost your confidence level. Because you are sure of your ability to solve problems, you don’t spend time worrying about what you will do if a problem should arise.
How to improve upon problem solving skills
Just like any of the other skills, the art of problem solving can be learnt and improved upon. Below are few tips to help you improve this skill.
- Detach yourself from the problem. Don’t regard yourself as the problem itself and don’t presume you are incapacitated to solve the problem. See the problem as the enemy that has to be defeated by you.
- Analyze it in parts and not as a whole. Don’t see the problem as a whole big unit that needs to be fixed – That may deter you from attempting to solve it. Rather, break it into parts and tackle them step by step, and portion by portion. The little pieces you solve will add up to become the solution for the whole unit. For instance; if there’s turmoil in your organization, analyze the various aspects or departments of the organization. Choose one problematic area, such as communication, to start from. When that is fixed, you may move on to the other problematic areas.
- Be inquisitive and investigative. Being inquisitive and conducting thorough investigation and research helps you identify what the core of the problem is. In other words, it grants you access to the cause of the problem. Once the real cause of the problem is known, it becomes easier to solve it.
- Be open to suggestions. Other people’s contributions can be very helpful. It saves you the time of having to search for every piece of information that is needed.
Job profiles that require this skill
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Home » Job Tips » Career Advice » Your Complete Guide to Effective Problem Solving Skills [Tips & Techniques]
Your Complete Guide to Effective Problem Solving Skills [Tips & Techniques]
Having effective problem solving skills can be a big boon for your professional life. Most employers look for candidates who are capable of solving problems the right way with less supervision.
Possessing the capacity to confidently and quickly tackle complex issues requires having several key abilities at your disposal. With study and practice, you can learn how best to approach difficult problems in order to solve them successfully.
In this comprehensive guide, we will explore the importance of problem-solving skills, effective problem-solving strategies, and ways to develop and refine your problem-solving techniques.
Table of Contents
What are Problem-Solving Skills?
Problem-solving skills are techniques that enable you to solve any problem effectively. With good problem-solving skills, individuals can adequately determine the source of problems and proffer solutions. This empowers an individual to approach issues from different viable perspectives.
Effective problem solvers are critical thinkers, perceptive, and knowledgeable, which enables them to break down challenging circumstances into manageable components. To excel in your career you need to hone, build, and develop adequate problem-solving skills. You can build personal development skills in order to develop competent problem-solving abilities.
Must-Have Problem-Solving Techniques
To be an effective problem solver, you must have other creative and smart abilities, below are a few smart and creative skills you can use when solving a problem:
1. Strong Research Skills
To fully understand a problem and create viable solutions, a problem solver must be able to locate and identify the root cause of a problem. As a problem solver, you might need to conduct research using a lot of problem solving methods. You can start by asking your peers for input and using web resources to conduct thorough research.
2. Analyzing and Evaluation
The ability to analyze and evaluate solutions is a typical example of a problem-solving skill. This skill will allow you to investigate several solutions and select the most suitable one for your problem.
3. Effective Communication and Active Listening
After determining the best solution to the problem, the next step would be to communicate it to the relevant stakeholders and develop a plan of action for implementing the solution. The ability to adequately solve a problem requires strong communication skills.
Possessing strong communication skills implies that one should have clear goals and deadlines for addressing a problem. Communication should also include any effects the solution may have on other parts of the organization or external stakeholders.
As a problem solver, being reliable and adaptable is a trait prized by employers. Those who have the problem solving ability to identify issues, implement solutions efficiently, and do so in a timely manner are held in high regard. It is paramount for problem-solvers to possess adaptability as well because it assures that tasks will be carried out with accuracy and creativity.
Effective Problem-Solving Steps
The following tips will help you develop effective problem-solving skills that any employer would value.
1. Identification and Definition of Problem
To become an effective problem solver, you must know how to identify and recognize problems. Identifying a problem can be tough. You may find yourself asking questions like, “Is there even an issue here?” and if so, “What is its nature?”
To get the clearest understanding possible of any potential problems, take some time to really define exactly what the problems are. Doing this will not only help you grasp them better but also allow you to explain them accurately when communicating with others.
2. Gather Information and Organise the Problem
Once a problem has been identified and defined, it is ideal to gather more facts and information about the problem to get a better understanding of the problem. Gaining additional knowledge about a problem allows you to come up with various approaches to it as well as potential solutions. It involves observing, analyzing, and structuring the issue or situation at hand. During this phase, it is important to gather as much evidence about the problem and its causes in order to make sound judgments when selecting a course of action.
3. Generate Varieties of Potential Solutions to the Problem
Once you have successfully identified and gathered information on the existing problem, your next course of action will be brainstorming and developing different viable solutions to the problem. It is important to consider the perspectives of other teammates because different people in organizations will have diverse skills and perceptions about a problem and, thus, will have different solutions.
4. Careful Analysis and Taking Decision
Before making decisions, you should analyze all the solutions generated and then select the best course of action. To successfully make the right decision, the complexity of decision-making should be considered. This is because many circumstances can prevent a decision from being successful, even if it is the right one.
Remember that while some solutions might seem appropriate, they may not be appropriate to adopt at the stipulated time frame. This might be due to other variables like a lack of resources, the culture of the organization, a limited time frame, etc.
5. Implementing the Decision
After a thorough analysis has been made, and you have finally made a decision, the next step is to act on the decision you have chosen. It is important to note that more issues could develop during implementation. Especially if the identification or structuring of the original problem wasn’t done thoroughly.
6. Evaluate the Outcomes of the Decision
Verifying that the decision taken was effective is the focus of this phase of problem-solving. Asking those who were impacted by the changes of an outcome and how they felt about it is an effective way to evaluate the outcome of a decision.
Further, keeping track of results and any extra issues that come up is a good way to hone your problem solving skills. To effectively evaluate the outcome of your decision consider answering these questions below:
- Have you achieved the objectives of the decision taken?
- Did any unplanned or unforeseen situation arise in your decision-making process?
7. Improve and Reiterate
To master the art of problem-solving, look for other situations that permit you to use techniques and skills for solving problems. Find more chances to put the skills into action. Also when solving a problem make sure the issue won’t recur and share the lessons learned. This will enhance your problem solving skills. An ideal way to cultivate good problem solving skills is to take on challenging jobs that require cognitive processing such as business marketing or work-from-home jobs in data entry .
How Can I Demonstrate My Problem-Solving Skills?
Employers can learn more about how you might contribute to their team more quickly if you demonstrate your problem-solving abilities in your resume and cover letter.
1. How to Demonstrate Problem Solving Skills on a Resume?
In the ‘Achievements’ section of your resume, it is beneficial to provide concrete examples of how you have successfully solved problems. Emphasize how your knowledge and strategic thinking positively impacted a business situation or project outcome instead of simply saying that you are great at problem-solving.
The ‘Experience’ section allows for more expansion about any relevant projects where your problem-solving abilities were beneficial in completion or success rates. Conversely, if there was an unsuccessful result due to poor decision making then explain what corrective actions were taken as well as lessons learned.
2. How to Demonstrate Problem Solving Skills on Cover Letter?
Your cover letter is an incredible opportunity to expand on your problem solving capabilities. Here, you can give a concise example of when you efficiently handled a difficulty. On the other hand, you might recognize an issue that this potential employer wants to solve and explain how exactly you would address it. For instance, if there’s evidence in a job vacancy concerning improving brand awareness, then identifying ways where you could help promote awareness about the brand through various means will be an advantage for you.
Having problem solving skills is a huge advantage that can be extremely beneficial in both your personal and professional life. Problem-solving gives you the tools to make better decisions, identify solutions for roadblocks, and reach desired goals more easily. To effectively improve your problem solving skills consider taking a course on human resource management .
We hope these tips will help build and improve your problem handling skills, let us know in the comment section the different problem you have solved at your workplace.
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Harshita is an English Literature graduate from the University of Delhi with 3 years of experience in Content Writing and Editing. Dedicated to her craft, she loves creating magic with words. She is a big fan of hoarding cute planners and journals and can be seen watching FRIENDS (almost EVERYTIME) in her spare time. Her meticulous attention to detail makes her stand out from the crowd. A typo epidemic is her worst nightmare!
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Comprehensive Interview Guide: 60+ Professions Explored in Detail
26 Good Examples of Problem Solving (Interview Answers)
By Biron Clark
Published: November 15, 2023
Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.
But how do they measure this?
They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.
Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”
It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation.
Problem-solving also involves critical thinking, communication , listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.
Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences.
It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.
Watch: 26 Good Examples of Problem Solving
Examples of problem solving scenarios in the workplace.
- Correcting a mistake at work, whether it was made by you or someone else
- Overcoming a delay at work through problem solving and communication
- Resolving an issue with a difficult or upset customer
- Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
- Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
- Troubleshooting and resolving technical issues
- Handling and resolving a conflict with a coworker
- Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
- Taking initiative when another team member overlooked or missed something important
- Taking initiative to meet with your superior to discuss a problem before it became potentially worse
- Solving a safety issue at work or reporting the issue to those who could solve it
- Using problem solving abilities to reduce/eliminate a company expense
- Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
- Changing how a process, team, or task is organized to make it more efficient
- Using creative thinking to come up with a solution that the company hasn’t used before
- Performing research to collect data and information to find a new solution to a problem
- Boosting a company or team’s performance by improving some aspect of communication among employees
- Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area
Problem Solving Examples for Recent Grads/Entry Level Job Seekers
- Coordinating work between team members in a class project
- Reassigning a missing team member’s work to other group members in a class project
- Adjusting your workflow on a project to accommodate a tight deadline
- Speaking to your professor to get help when you were struggling or unsure about a project
- Asking classmates, peers, or professors for help in an area of struggle
- Talking to your academic advisor to brainstorm solutions to a problem you were facing
- Researching solutions to an academic problem online, via Google or other methods
- Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first
You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.
Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”
Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.
Example Answer 1:
At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.
Example Answer 2:
In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.
Example Answer 3:
In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.
Answering Questions About Problem Solving with the STAR Method
When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.
STAR stands for:
It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.
Finally, describe a positive result you got.
Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.
Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way. We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online. Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.
What Are Good Outcomes of Problem Solving?
Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.
Below are good outcomes of problem solving:
- Saving the company time or money
- Making the company money
- Pleasing/keeping a customer
- Obtaining new customers
- Solving a safety issue
- Solving a staffing/scheduling issue
- Solving a logistical issue
- Solving a company hiring issue
- Solving a technical/software issue
- Making a process more efficient and faster for the company
- Creating a new business process to make the company more profitable
- Improving the company’s brand/image/reputation
- Getting the company positive reviews from customers/clients
Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.
Tips to Improve Your Problem Solving Skills
Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.
Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.
Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.
You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.
If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.
Related interview questions & answers:
- How do you handle stress?
- How do you handle conflict?
- Tell me about a time when you failed
About the Author
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26 January 2021
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Do your children have trouble solving their Maths homework?
Or, do they struggle to maintain friendships at school?
If your answer is ‘Yes,’ the issue might be related to your child’s problem-solving abilities. Whether your child often forgets his/her lunch at school or is lagging in his/her class, good problem-solving skills can be a major tool to help them manage their lives better.
Children need to learn to solve problems on their own. Whether it is about dealing with academic difficulties or peer issues when children are equipped with necessary problem-solving skills they gain confidence and learn to make healthy decisions for themselves. So let us look at what is problem-solving, its benefits, and how to encourage your child to inculcate problem-solving abilities
Problem-solving skills can be defined as the ability to identify a problem, determine its cause, and figure out all possible solutions to solve the problem.
- Trigonometric Problems
Problem Solving Skills: Meaning, Examples & Techniques
What is problem-solving, then? Problem-solving is the ability to use appropriate methods to tackle unexpected challenges in an organized manner. The ability to solve problems is considered a soft skill, meaning that it’s more of a personality trait than a skill you’ve learned at school, on-the-job, or through technical training. While your natural ability to tackle problems and solve them is something you were born with or began to hone early on, it doesn’t mean that you can’t work on it. This is a skill that can be cultivated and nurtured so you can become better at dealing with problems over time.
Problem Solving Skills: Meaning, Examples & Techniques are mentioned below in the Downloadable PDF.
Benefits of learning problem-solving skills
Promotes creative thinking and thinking outside the box.
Improves decision-making abilities.
Builds solid communication skills.
Develop the ability to learn from mistakes and avoid the repetition of mistakes.
Problem Solving as an ability is a life skill desired by everyone, as it is essential to manage our day-to-day lives. Whether you are at home, school, or work, life throws us curve balls at every single step of the way. And how do we resolve those? You guessed it right – Problem Solving.
Strengthening and nurturing problem-solving skills helps children cope with challenges and obstacles as they come. They can face and resolve a wide variety of problems efficiently and effectively without having a breakdown. Nurturing good problem-solving skills develop your child’s independence, allowing them to grow into confident, responsible adults.
Children enjoy experimenting with a wide variety of situations as they develop their problem-solving skills through trial and error. A child’s action of sprinkling and pouring sand on their hands while playing in the ground, then finally mixing it all to eliminate the stickiness shows how fast their little minds work.
Sometimes children become frustrated when an idea doesn't work according to their expectations, they may even walk away from their project. They often become focused on one particular solution, which may or may not work.
However, they can be encouraged to try other methods of problem-solving when given support by an adult. The adult may give hints or ask questions in ways that help the kids to formulate their solutions.
Encouraging Problem-Solving Skills in Kids
Practice problem solving through games.
Exposing kids to various riddles, mysteries, and treasure hunts, puzzles, and games not only enhances their critical thinking but is also an excellent bonding experience to create a lifetime of memories.
Create a safe environment for brainstorming
Welcome, all the ideas your child brings up to you. Children learn how to work together to solve a problem collectively when given the freedom and flexibility to come up with their solutions. This bout of encouragement instills in them the confidence to face obstacles bravely.
Invite children to expand their Learning capabilities
Whenever children experiment with an idea or problem, they test out their solutions in different settings. They apply their teachings to new situations and effectively receive and communicate ideas. They learn the ability to think abstractly and can learn to tackle any obstacle whether it is finding solutions to a math problem or navigating social interactions.
Problem-solving is the act of finding answers and solutions to complicated problems.
Developing problem-solving skills from an early age helps kids to navigate their life problems, whether academic or social more effectively and avoid mental and emotional turmoil.
Children learn to develop a future-oriented approach and view problems as challenges that can be easily overcome by exploring solutions.
Cuemath, a student-friendly mathematics and coding platform, conducts regular Online Classes for academics and skill-development, and their Mental Math App, on both iOS and Android , is a one-stop solution for kids to develop multiple skills. Understand the Cuemath Fee structure and sign up for a free trial.
Frequently Asked Questions (FAQs)
How do you teach problem-solving skills.
Model a useful problem-solving method. Problem solving can be difficult and sometimes tedious. ... 1. Teach within a specific context. ... 2. Help students understand the problem. ... 3. Take enough time. ... 4. Ask questions and make suggestions. ... 5. Link errors to misconceptions.
What makes a good problem solver?
Excellent problem solvers build networks and know how to collaborate with other people and teams. They are skilled in bringing people together and sharing knowledge and information. A key skill for great problem solvers is that they are trusted by others.
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When Your Go-To Problem-Solving Approach Fails
- Cheryl Strauss Einhorn
Eight steps to help you assess what’s not working — and why.
We make decisions all day, every day. The way we make decisions depends largely on context and our own unique problem-solving style. But, sometimes a tough workplace situation turns our usual problem-solving style on its head. Situationality is the culmination of many factors including location, life stage, decision ownership, and team dynamics. To make effective choices in the workplace, we often need to put our well-worn decision-making habits to the side and carefully ponder all aspects of the situation at hand.
Have you ever noticed that when you go home to your parents’ house, no matter what age you are, you make decisions differently than when you’re at work or out with a group of friends? For many of us, this is a familiar and sometimes frustrating experience — for example, allowing our parent to serve us more food than we want to eat. We feel like adults in our day-to-day lives, but when we step into our childhood homes we revert.
- Cheryl Strauss Einhorn is the founder and CEO of Decisive, a decision sciences company using her AREA Method decision-making system for individuals, companies, and nonprofits looking to solve complex problems. Decisive offers digital tools and in-person training, workshops, coaching and consulting. Cheryl is a long-time educator teaching at Columbia Business School and Cornell and has won several journalism awards for her investigative news stories. She’s authored two books on complex problem solving, Problem Solved for personal and professional decisions, and Investing In Financial Research about business, financial, and investment decisions. Her new book, Problem Solver, is about the psychology of personal decision-making and Problem Solver Profiles. For more information please watch Cheryl’s TED talk and visit areamethod.com .
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The 10 Most In-Demand Skills In 2024
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In my book Future Skills: The 20 skills and competencies everyone needs to succeed in a digital world , I look at the skills everyone will need over the next 5-10 years. So, here, I want to look at the more immediate future. Businesses are moving toward skills-based recruitment and workforce development, driven by a need to unlock the transformative potential of new technologies.
This raises the critical question: if you're a jobseeker or an employer looking to ensure success in 2024, what are the skills you should be developing?
Anyone can see that we're clearly living through the early stages of the AI age. But the technology isn’t quite there yet to realize the utopian vision of a world without work . And most of us aren’t ready to surrender to being completely redundant just yet.
This means the skills that will be most in demand fall into one of two categories. They either involve enabling organizations to unlock the huge potential of frontier technology and tools. Alternatively, they are about maximizing the value of our human qualities and abilities that machines can’t hope to match.
In other words, some are technology skills, and some are "soft skills." But what they often have in common is that they allow us to leverage particular skills in a world where machines are becoming more capable by the day.
So, let's take a look at 10 skill sets that I think will be truly valuable for the next 12 months and probably far beyond.
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The advent of generative AIs like ChatGPT has been described as an “iPhone moment” for AI. Almost overnight, just about anyone can use it to create, automate and save time across their professional and everyday lives. However, qualities and abilities are needed to spot opportunities, develop efficient solutions, manage change, and address ethical implications. These will be among the most valuable and in-demand skills throughout 2024.
Businesses are recognizing the grave importance of ensuring they’re operating in a way that’s sustainable and causes minimum impact on the environment. Net zero targets are increasingly seen as strategic business priorities, and a commitment to sustainability is often required by smaller businesses looking to partner or work with enterprises and government bodies. This means that skills around identifying and implementing green solutions are highly prized.
Whether you are managing humans or machines, there’s a growing need for individuals with the skills to pull together people, technology and problem-solving skills. Taking high-level oversight, setting strategic objectives and prioritizing work and resources is still beyond the capabilities of business AI tools. Those working in these roles, though, have unprecedented opportunities to harness AI to assist in everything from prototyping to research, scheduling, testing and compliance.
Effective communication is a crucial element of the business skill set. Now more than ever, there's a need for those who can identify messaging opportunities and bridge communication gaps across organizations. There will be more roles for those able to interpret insights of data analytics and communicate them in human language to whoever needs to take action. And as communicating with machines in natural language becomes the norm, organizations need humans with the ability to talk to them in the way that gets the best results.
Clinical Healthcare Skills
The world faces a shortage of healthcare professionals, and many tasks on the frontline of healthcare are a long way off being fully automated—if they ever can be.
Doctors, nurses and other health professionals are increasingly able to augment their skills with AI tools. But human qualities like emotional intelligence and empathy will always be critical to their roles. In developed economies, healthcare jobs are also often relatively well-paid—reflecting the specialist skills, qualities and experience needed to do the job well. Working in this field has always been seen as a way for hard-working individuals from any background to build a stable career with security and prospects, and this will still be true in 2024.
The AI revolution is built on data, and understanding how to transform it into value is becoming increasingly important to business success. To be ethical and trustworthy for important tasks like improving healthcare and furthering scientific research, AI also needs to be transparent and explainable. Data science skills are essential here to help us ensure machines use data we can trust to make decisions we can understand.
Those with the ability to make friends with the right people will always go far. Building a network of others who can help us achieve our aims as well as assist with our personal development is a critical skill. This means developing the ability to build bonds based on trust and common goals will be as valuable as ever in 2024, as technology opens up new opportunities for growth and innovation for those who are ready to act on them.
Cloud Computing Skills
Between 2022 and 2030, the global market for cloud computing is expected to grow from $570 billion to close to $2.5 trillion . This means there will be a growing demand for those with the technical skills to assist businesses large and small with their migration to the cloud. Professionals skilled in the tools and platforms of cloud computing will remain relevant and competitive throughout 2024 and beyond.
Machine Learning Engineering
Of course, powering the AI revolution means there will be a growing demand for humans with the technical skills to implement it. The World Economic Forum Future of Jobs 2023 report states that “AI and machine learning specialists top the list of fast-growing jobs.” In 2024, despite advancements in generative AI that mean even the technically unskilled can build AI apps, and in self-replicating AI that creates itself (AutoML being one example), human ML engineers will still be in high demand.
Data breaches, cyber attacks and hacking attempts are all increasing in frequency and severity. So, too, are the penalties for businesses that fail to adequately protect their customers' data. Cybersecurity is an arms race, with ill-intentioned individuals, groups and even state-sponsored actors competing with security specialists to deploy faster, more powerful and more intelligent technology against its opposition. All these factors mean that skills around building security and resilience will be some of the most in demand in 2024.
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